Business Management Administration

Home Address: Morning View Subdivision, Block * lot 6. Silang Cavite

Email ID: ***************@*****.***

Phone number +639*********

“Those who know me well say I am kind, friendly, and respectful.

I love communicating with people because I believe that communication is the key to success in all things that we may do.”

•Doctor of Philosophy in Business Administration, Major in Business Management

Adventist University of the Philippines – Aug 2020 -May 2024

•Master’s in Business Administration, Major in Business Management Adventist University of the Philippines - Jan 2019 – March 2020

•Bachelor of Science in Business Administration, Major in Business Management

Adventist University of the Philippines - Aug 2015 – May 2019

•High School Diploma

Mulo High School, Democratic Republic of Congo - Sept 2008 - Jun 2014

VUTHANGA Oil

Salesperson September 2010 – December 15, 2013

•Assist the customers in product selection and purchase

•Provide customers with information about the products

•Build a good relationship with the customers

•Attract and retain customers by giving discounts and organizing events

•Take complaints from the customers and report to the supervisor or top management

•Control of the inventory to make sure that the company does not run out of stock

•Handle daily payments and report them to the supervisor

•Check the orders processed by the supervisor and oversee the deliveries

Orange Congo Inc. Kinshasa Democratic Republic of Congo Customer Service Representative January 2014 – January 2015

•Answering customer inquiries via call or email regarding activation of phone and new sim card and troubleshooting

•Make outbound calls to postpaid customer and related companies to remind them of their monthly payment and overdue

•Disconnect customers with overdue balances and reconnect customers once they have paid the reconnection fee and cleared their outstanding balance

•Escalate calls to the appropriate departments and properly document calls for future references

Coca-Cola Bottlers, Inc. Philippines

Finance Manager Assistant December 2017 - March 2018

•Record company contracts

•Check and record all the movement of the delivery cars of goods

•Check the attendance of the employees

•Compute the salary of the employees based on their attendance and leaves

•Check the goods that go outside the organization

•Monitor the work done by the employees

•Check the receipts of the payment of the employees

Automotive Corporation Philippines

Human Resource Manager Assistant April 2019 – June 2019

•Assist the HR Manager

•Check employee’s attendance

•Record employee’s absences and leaves

•Prepare the payroll

•Monitor the employee’s work

•Evaluate the performance of the employees

SPYPOINT Hunting Camera Canada

Technical Support Agent July 19, 2021- November 21, 2021

•Proving technical support to customers

•Provide customers with the information they need about the hunting cameras

•Provide customers with different prices of the hunting cameras

•Respond to all customers' inquiries about the products

•Creating tickets for the customers about their RMA

•Make inbound calls to assist employees with their hunting cameras (purchasing of accessories)

•Receive calls to troubleshoot the hunting cameras

•Help customer choose the best hunting cameras depending on their needs

DANBY APPLIANCES INC. Canada

Consumer Service Representative / Salesperson May 24,2022-March 31,2024

•Providing information about the company’s products

•Direct customers to the technicians of the company

•Create technical and troubleshooting tickets for customers

•Send troubleshooting steps to consumers via email

•Escalate calls and tickets to the right departments

•Process replacement units for the customers when granted

•Process refunds for the customers

•Submit customer complaints to the supervisors

•Ability to work in a fast-paced environment with minimum supervision

•Great team player

•Special ability in patience, determination, and persistence

•Ability to learn new tools, to adapt, and easily integrate in a new work environment.

•Advanced written and speaking proficiency in English and French

•Intermediate writing and speaking proficiency in Swahili

•Reading

•Writing

•Cooking

•Travel

Asuah-duodu, E., Kabuyaya, M., Cabahug-Fugoso, G., Smith, S (2019). Clinical diagnosis of business organization (NZD Manuka Health and Beauty Products) in the Philippines: A qualitative Study.

https://jurnal.unai.edu/index.php/isc/article/view/1093/1570

Kabuyaya, M(2024) The Impact of Compensation and Internal Equity on Employee Performance. Open Journal of Accounting, 13, 32-43.

doi: 10.4236/ojacct.2024.132003.

ACADEMIC CONFERENCES

1.Masika Kabuyaya Yolande. The Impact of Compensation and Internal Equity on employee’s performance. A paper presented at the third International Forum. Theme: Bridging the research chasm: Transforming Development in the New Normal.

Adventist University of the Philippines, Putting Kahoy, Silang, Cavite, and April 22, 2021

2.Masika Kabuyaya Yolande. The Effect of Organizational Culture and Corporate Governance on Employee Retention as Mediated by Organizational Communication on Private Hospital in Congo DRC. A paper presented at the sixth International Forum. Theme: Confluence: Connect, Collaborate, Create. Adventist University of the Philippines, Putting Kahoy, Silang, Cavite, and April 18, 2024

PERSONAL PROFILE

EDUCATIONAL BACKGROUND

WORK EXPERIENCE

SKILLS

LANGUAGES

HOBBIES

JOURNAL PUBLICATION

Contact this candidate