Customer Service Representative

Jodi Greenberg

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

WORK EXPERIENCE

Retail Returns Clerk/Analyst

Conair Corporation East Windsor,NJ June 1997 to September 2015

● Cross trained and provided backup for other customer service representatives when needed.

● Processed return authorizations and RGR credits utilizing both AS400 and SAP systems working closely with both order entry &customer service,compliance department,shipping department,sales and marketing,&credit department. Resolved problems via both telephone and email.

Consumer Hotline Representative

Conair Corporation 1993 -1997

● Answered a large quantity of telephone calls from consumers resolving their problems with their product.

● Entered replacement orders when needed and issued call tags to help assure consumer satisfaction.

EDUCATION

Certificate -Cittone Institute West Windsor,NJ 1992 Hightstown High School Hightstown,NJ 1983

SKILLS:Customer Service,AS400,SAP,Microsoft Office,Microsoft Excel,Microsoft Outlook,Data Entry,Troubleshooting,Research,Call Center CERTIFICATIONS:Office Automation

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