Operations Manager United States

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AHMED MOSTAFA, PMP Washington, D.C. 510-***-**** *********@*****.*** LinkedIn

SUMMARY

Program and Operations Manager with 8+ years of experience overseeing complex, cross-functional programs across the U.S., Middle East, and Africa. Proven success managing $3M–$50M+ portfolios, aligning global teams, and delivering results for FEMA, USAID, HHS, and private sector clients. Adept at leading strategy execution, risk management, and operational transformation in dynamic environments. PMP-certified; fluent in English and Arabic.

EXPERIENCE

Federal Emergency Management Agency (FEMA) - Program Delivery Manager (Reservist) Dec 2024 – Present United States

• Serve as a key liaison for federally declared disaster recovery projects, supporting the delivery of public assistance programs to local governments and public entities.

• Lead coordination between FEMA and state/local agencies to scope, plan, and implement critical recovery efforts.

• Monitor project progress, ensure compliance with federal guidelines, and troubleshoot issues across multi- agency workflows.

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Tijara Partners LLC - Founder and Operations Lead

A U.S.-based business facilitating trade by connecting Middle Eastern producers with North American buyers. Feb 2023 – Present United States & Middle East

• Established a cross-border sourcing and distribution company, connecting small- and medium-sized Middle Eastern producers with U.S. buyers.

• Oversee operations including supplier selection, contract negotiation, market research, logistics coordination, and customer service.

• Build scalable operational workflows to manage sourcing, fulfillment, and B2B communications with minimal overhead.

VISTANT Consulting - International Operations Manager A professional consulting firm providing program management, and institutional support for USAID missions. April 2022 – March 2023 U.S., Middle East, Eastern Europe

• Managed international operations for development programs across MENA and Eastern Europe, managing end-to-end logistics, procurement, and compliance processes.

• Led operational planning, compliance, and workflow optimization for programs execution and field support.

• Supported business development and startup phases of new projects, ensuring readiness and efficiency.

• Established a company-wide Grants Under Contract (GUC) unit, adhering to U.S. federal regulations, streamlining workflows, and enhancing operational efficiency. PROJECT LAST MILE - Program Delivery Manager

A global public health initiative leveraging private-sector expertise to improve access to medicines and healthcare services in underserved African communities.

Jan 2021 - Feb 2022 United States, Africa Region

• Led multi-country operations to strengthen health systems, access to medicines, and last-mile delivery across six African countries, a combined portfolio of $3M+.

• Managed a USAID-funded initiative to expand family planning access by partnering with local social enterprises, designing tailored technical assistance, and enhancing service delivery models.

• Supported cross-functional teams and technical advisors across five integrated health programs, including COVID-19 vaccine awareness and deployment in East and Southern Africa.

• Led procurement, vendor contracting, and financial performance reviews to ensure delivery targets were met.

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THE GW MEDICAL FACULTY ASSOCIATES - Agile Project Manager A large medical practice affiliated with George Washington University, delivering comprehensive clinical care and implementing innovative healthcare technology solutions. Sep 2019 – Aug 2020 Washington, D.C.

• Led selection and planning for a next-generation EHR and Practice Management system, overseeing RFPs, future-state workflows, TCO analysis, and vendor engagement.

• Managed a $50M+ implementation budget and aligned 12 department heads to define 55 roles across 7 departments; coordinated selection of implementation partners.

• Directed enterprise-wide transition to Athenahealth datacenter, mitigating disruptions across clinical revenue cycle operations and engaging 57+ stakeholders.

• Launched tele-consultation tools during COVID-19, upgraded EMR for EPCS compliance (enrolling 684 providers), and implemented 2FA security protocols—achieving $200K+ in savings. SYRIAN AMERICAN MEDICAL SOCIETY (SAMS) FOUNDATION - Program Operations Manager A nonprofit humanitarian organization providing medical relief and health services to crisis-affected populations in Syria and neighboring countries.

May 2016 – Aug 2019 Middle East Region

• Co-managed a $43M multi-country emergency medical program across Syria, Turkey, Jordan, Lebanon, Iraq, and Greece, ensuring donor compliance and operational delivery for millions of beneficiaries.

• Directed procurement, logistics, and vendor management across regional offices; ensured adherence to USAID, FCDO, UN, and DoS regulations and audit standards.

• Led a $650K FCDO-funded capacity-building project with IRC, developing internal systems, operational frameworks, and multi-phase implementation plans for field teams.

• Oversaw the startup of new country offices, managed subcontractors, and provided training and technical support on procurement, compliance, and implementation systems. EDUCATION

M.A., Sustainable Development (International Policy & Management) SIT Graduate Institute — Washington, D.C. 2016

Focus: Monitoring & Evaluation Minor: Social Innovation B.A., Media & Communications

Assiut University — Egypt 2011

CERTIFICATIONS

• Project Management Professional (PMP) – 2022

• USAID Rules & Regulations: Grants & Cooperative Agreements – 2021

• Google Data Analytics Professional Certificate, 2021

• Agile Project Management (Intro)– 2020

• Enterprise Risk Management & Leading Organizational Change – HarvardX, 2018 KEY SKILLS

• Project & Program Management – Leading multi-country programs from planning through execution, with a focus on delivery, risk management, and cross-functional coordination.

• Operations & Implementation – Managing logistics, workflows, and resource planning to improve efficiency and program outcomes.

• Organizational Planning – Designing and optimizing processes to support structured execution and operational performance.

• Multicultural Team Leadership – Fluent in English and Arabic; experienced in leading diverse teams across global settings.

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