Patient Service Care Coordinator
Resume:
TAMMY ATKINS
*** ******* **. ***** ***** Al ***** 256-***-**** ***********@****.***
OBJECTIVE
A challenging and rewarding position in a progressive organization
EXPERIENCE
Patient Benefits Service
July 2022 – Present
Verify patient insurance.
Answering incoming phone calls from patients, Medical Doctors Office, and Insurance Representative
Run Test Claims to confirm insurance payment.
Prepare Patient Service Agreement, Notice of Financial Responsibility, and ABN if needed.
Quote patient on new orders and yearly renewal
Collect Payment using Trust Commerce Banking system.
Make outbound calls to patients, insurance company, Copay assistance programs.
Research and enrollment of patients into eligible copay assistance programs and open foundations
Patient Navigator
October 2021 – July 3 2022
Call Patient for monthly medication shipment
Follow up on any concerns from medication reactions, Insurance, and Billing
Fax Clinical request to Medical Doctor Office
Run claims to confirm insurance payment.
Follow Patient care for timely submission on New PA and Insurance Changes
Verify Insurance due to any change in therapy.
Prepare Patient Service Agreement, Notice of Financial Responsibility, and ABN if needed.
Quote Patient on new orders and yearly renewal
Collect Payment using Trust Commerce Banking system.
Intake Client Care Coordinator
May 2020 – October 2021
● Obtain patient intake information from patient
● Verify patient insurance coverage, confirming patient will have coverage for infusion services.
● Quote patient cost of Infusion Therapy and collect payments
● Enter and attach all data for patient into patient chart.
● Submit Prior Authorization when needed
● Create and fax Patient First to Physician Office for Physician signature to be submitted to
Alabama Medicaid
Answering multi phone lines, from patients, Medical Doctors Office, and Insurance Representative
Assistant Warehouse Manager
December 2015 – May 2020
● Six direct reports- delivery drivers.
● Track time for direct reports, create daily, weekly, and on-call schedules.
● Create daily and weekly delivery schedules
● Multitask with email, multi phone lines
● Responsible for ordering and receiving weekly supplies
while ensuring accuracy of purchase orders for correct orders and pricing.
● Responsible for physical inventory of warehouse, performs monthly checks,
quarterly checks, and responsible for ordering replacement and needed medical supplies.
● Run monthly reports in CPR.
● Responding to nurses in the field, Managing all request in a professional manner
ensuring high customer satisfaction, and excellent rapport with all colleagues.
● Utilizes computer software such as EXCEL, SharePoint, Word, CPR,
CareLink and other computer programs as needed.
● Train new employees and others on use of software as well as any additional training required.
● Checking inventory monthly for expiring products.
Client Care Coordinator
Sept. 2014 - December 2015
● Call 350 enteral patients monthly to set delivery of formula and supplies
● Coordinate with dietitians, and contact patients concerning orders that may need adjusting.
● Check insurance coverages to include Medicare and Medicaid
● Managed pbx phone system.
● Managed multiple phones simultaneously resolving local issues, transferring patients as needed,
coordinating and resolving issues with pharmacist as needed.
● Multitasking: Resolving patient issues by phone or in person, responding to nurses,
pharmacists, doctors’ offices, and dietitians simultaneously
Pharmaceutical Home Health Delivery Driver
August 2011 – Sept. 2014
● Using CPR (Complete Patient Records) software, responsible for ensuring patients
receive medications, kits, and equipment within required delivery dates.
Monitor CPR software as it schedules compounds to be made;
● Performs a manual update to the patient excel spreadsheet (with information from CPR
software-including notes) on Mondays of each week.
● Critical thinking and planning skills are required to ensure efficient delivery and customer
satisfaction.
● Responsible to call enteral patients, utilize CPR software to calculate formula for each
patient,
● Uses MSD One Track software to inventory equipment in and out check equipment out
to patients
Office Manager
B&P PEST CONTROL
June 2005 - November 2008
● Answering multiple phones lines
● Call customers to set up work order for employees work day.
responsible for all bookkeeping including taxes for employees and all payroll.
● Worked with windows office, Excel, Copiers, Fax Machines, Scanners,
All billing to customers at that time about 775 customer
Volunteer Work
Vice President Little League
South Lincoln Recreation Park
● Oversaw the operation of all youth baseball programs.
● Responsible for the organization, scheduling, budget, uniforms, of 54 teams, 108
coaches, and 400 players ages 6-12.
● Organized and chaired parent meetings; Represented association to insurance
Companies and League Organization. Interviewed and hired umpires. ●Developed and
distributed in excess of 5,000 flyers/ brochures per year. Created all game and
practice schedules for park.
● Responsible for all volunteers to include those working in the concession stand.
Concession Manager
Hazel Green High School, Hazel Green, AL
● Manages and recruits all volunteers for the operation of all High School baseball
concession stand and gate operations.
● Responsible for budget and purchase orders via Hazel Green High School for stocking
concession for games, including accuracy of supplies and effectively estimating stock
needed.
● Trains volunteers in operation of concession stand and gate operations.
EDUCATION
GED University Of Alabama Huntsville
COMMUNICATION
Planned and Lead daily meetings
LEADERSHIP
Delivery Team Lead
REFERENCES
Upon request
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