Administrative Assistant Senior

Kelly Boucher

Senior Administrative Assistant Client Support Specialist

252-***-**** *******@*******.***

Professional Summary

A highly organized and results-driven Senior Administrative Assistant with 20+ years of experience in administrative, executive, and client-focused support. Adept at solving complex problems through innovative solutions and attention to detail, I thrive in fast-paced environments, using critical thinking and a methodical approach to deliver excellent service. I am dedicated to driving results while maintaining high standards for service quality and user experience. Passionate about technology and supporting customers, I am committed to delivering exceptional support that enhances both client and team experiences.

Career Highlights

•Over 30 years of experience in client-focused support, ensuring high levels of satisfaction and troubleshooting complex issues effectively.

•Strong communicator with a proven ability to explain technical solutions in a clear, concise manner for both tech-savvy and non-technical users.

•Experienced in managing multiple priorities, including CRM system management, project coordination, inventory control, and cross-functional team collaboration.

•Highly proficient with Microsoft Office, SharePoint, Teams, Google Workspace, Asana, Trello, and CRM tools, with a focus on data tracking and process improvement.

Key Skills

•Customer Support & Service

•Problem-Solving & Critical Thinking

•Technical Troubleshooting & Support

•Written & Verbal Communication

•Multi-tasking & Time Management

•Team Collaboration & Cross-Functional Communication

Professional Experience

Senior Administrative Assistant

Covenant United Methodist Church Greenville, NC Aug 2003 – Dec 2023

•Provided administrative support to diverse teams, managing a variety of tools such as Microsoft Office, G-Suite, Teams, Zoom, SharePoint, Asana, Trello, Constant Contact, and CRM systems.

•Played a pivotal role in CRM system management, collaborating with teams to integrate and optimize workflows that are now adopted companywide.

•Delivered excellent customer service by effectively managing communications, scheduling, and maintaining client relationships.

•Worked with internal teams to identify and resolve customer service issues, providing valuable feedback to improve user experience.

Birth and Postpartum Doula

Birth & Beyond, Owner Portland, ME/Greenville, NC Jan 1998 – Feb 2020

•Offered physical, emotional, and informational support to new mothers and families, advocating for their needs and ensuring excellent care.

•Demonstrated exceptional problem-solving skills in high-pressure, real-time situations, managing multiple priorities and providing personalized support.

•Coordinated with hospitals, caregivers, and families to ensure the smooth delivery of services and accurate documentation.

Client Advocate & Life Care Planner

Wetzel Life Care Planner Greenville, NC Dec 2001 – Aug 2003

•Developed life care plans for clients with complex medical needs, navigating healthcare systems and ensuring the timely delivery of necessary resources.

•Fostered relationships with clients and families, providing compassionate advocacy and guidance throughout challenging circumstances.

•Ensured compliance with legal and healthcare regulations while identifying potential areas for improvement in clients' care plans.

Inventory Control Specialist

Unimation Robotics Danbury, CT Jun 1978 – Aug 1983

•Managed inventory levels, processed orders, and coordinated the movement of goods, ensuring efficient stock management.

•Used database tools to track and analyze inventory data, streamlining processes and identifying areas for improvement.

Education

High School Diploma Bethel High School Bethel, CT

Associate University Southern Maine Psychology

Certifications & Professional Development

•Certification, Labor Doula; DONA

•Certificate, Life Care Planner; Intelius

Personality Traits (INTJ)

•Problem Solver: Enthusiastically tackles challenges with a deep, methodical approach, using logical reasoning to find effective solutions for complex issues.

•Organized & Results-Driven: Demonstrates a high level of organization and attention to detail while balancing multiple priorities. Comfortable in fast-paced environments.

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