General Manager Customer Service
Resume:
Daniel Chevannes
Phoenix, AZ *****
*****************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Manager
DRG Concepts, Wicked Butcher Steak-Dallas, TX
November 2023 to April 2025
10M+ annual sales volume.
Oversaw daily operations at Wicked Butcher Steak, ranked #6 steakhouse in America by Forbes.
Gained expertise in premium steak sourcing, preparation, and presentation techniques.
Maintained exceptional guest satisfaction through high service and hospitality standards.
Led training and development for FOH and BOH teams, developing collaboration and efficiency.
Scheduling and labor control exceeded company labor cost expectations, below 29%.
Inventory and ordering, exceeding company beverage cost targets below 29%.
Controlled food below 26% through strategic planning and cost-effective practices. Career Break for Caregiving Support
Career Break
March 2022 to November 2023
During this period, focused on ensuring the well-being and comfort of my son while managing medical appointments, treatment plans, and daily care routines. General Manager
Villa Azur Restaurant & Lounge-Dallas, TX
February 2020 to February 2022
13M+ annual sales volume.
Managed all business operations, including financial management, staffing, and customer service.
Achieve a 40% increase in sales through effective business promotion strategies.
Implement cost-saving measures, reducing labor costs from 35% to 28%, food costs from 31% to 22%, and beverage costs from 37% to 24.4%.
Recruitment, onboarding, training, and development for 300+ team members and managers.
Track and analyze sales performance, providing actionable insights to improve profitability.
Build strong relationships with customers and vendors, fostering positive business partnerships.
Administrative duties, including payroll processing and ensuring adherence to company standards for punctuality, customer service, and training initiatives. General Manager
Baldwin Ultra Bowls-Baldwin, NY
May 2013 to January 2020
• Oversaw operations across three concepts with $11M+ in annual sales, ensuring smooth day-to-day performance.
• Managed financials, consistently achieving sales and profit targets while keeping costs below company benchmarks.
• Implemented cost-saving measures, reducing expenses across FOH and BOH operations.
• Controlled inventory, ordering, scheduling, and labor to maintain efficiency and exceed cost expectations.
• Led recruitment, onboarding, training, and ongoing staff development.
• Provided clear guidance on new procedures and policies to ensure team alignment.
• Maintained high health and safety standards, surpassing state and company requirements.
• Promptly addressed client inquiries and complaints to ensure guest satisfaction.
• Coordinated facility maintenance and operational needs to support positive guest experience. Multi-Unit General Manager
Tantra Lounge – Fine Dining Restaurant and Lounge-Astoria, NY May 2013 to January 2020
Oversaw operations across three concepts with $11M+ in annual sales, ensuring smooth day-to-day performance.
Managed financials, consistently achieving sales and profit targets while keeping costs below company benchmarks.
Implemented cost-saving measures, reducing expenses across FOH and BOH operations.
Controlled inventory, ordering, scheduling, and labor to maintain efficiency and exceed cost expectations.
Led recruitment, onboarding, training, and ongoing staff development.
Provided clear guidance on new procedures and policies to ensure team alignment.
Maintained high health and safety standards, surpassing state and company requirements.
Promptly addressed client inquiries and complaints to ensure guest satisfaction.
Coordinated facility maintenance and operational needs to support positive guest experience. General Manager
Massapequa Bowls-Massapequa Park, NY
May 2013 to January 2020
• Oversaw operations across three concepts with $11M+ in annual sales, ensuring smooth day-to-day performance.
• Managed financials, consistently achieving sales and profit targets while keeping costs below company benchmarks.
• Implemented cost-saving measures, reducing expenses across FOH and BOH operations.
• Controlled inventory, ordering, scheduling, and labor to maintain efficiency and exceed cost expectations.
• Led recruitment, onboarding, training, and ongoing staff development.
• Provided clear guidance on new procedures and policies to ensure team alignment.
• Maintained high health and safety standards, surpassing state and company requirements.
• Promptly addressed client inquiries and complaints to ensure guest satisfaction.
• Coordinated facility maintenance and operational needs to support positive guest experience. General Manager (GM)
Majlis Restaurant & Lounge-Bellerose, NY
May 2013 to December 2019
• Oversaw operations across three concepts with $11M+ in annual sales, ensuring smooth day-to-day performance.
• Managed financials, consistently achieving sales and profit targets while keeping costs below company benchmarks.
• Implemented cost-saving measures, reducing expenses across FOH and BOH operations.
• Controlled inventory, ordering, scheduling, and labor to maintain efficiency and exceed cost expectations.
• Led recruitment, onboarding, training, and ongoing staff development.
• Provided clear guidance on new procedures and policies to ensure team alignment.
• Maintained high health and safety standards, surpassing state and company requirements.
• Promptly addressed client inquiries and complaints to ensure guest satisfaction.
• Coordinated facility maintenance and operational needs to support positive guest experience. Assistant General Manager
Crystal Lounge-Astoria, NY
May 2013 to May 2019
Assisted in managing day-to-day operations.
Supported financial management and budgeting activities.
Contributed to achieving sales and profit goals.
Coordinated staffing and scheduling requirements.
Provided excellent customer service and addressed guest inquiries. Education
Bachelor's Degree in Criminology
University of New Haven
January 2015 to December 2017
Associate's Degree in Criminal Justice
Kingsborough College
January 2012 to December 2014
Certifications and Licenses
TABC Certification
ServSafe
CPR Certification
Food Handler Certification
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