Service Representative Customer

EVELYN HOUSTON

Edina, MN. *****- 941-***-**** - **********@******.***

PROFESSIONAL SUMMARY

Detail-oriented Paralegal graduate knowledgeable in all aspects of case preparation and representation and over 11 years' experience in office administrative positions handling confidential and sensitive documents. Familiar with filings, petitions, E-Discovery, case management, and interviewing. Possesses excellent research, documentation, and reporting abilities with outstanding communication and presentation skills. EDUCATION & CERTIFICATIONS

Bryan University Tempe, AZ

Graduated October 2023

Associate of Arts in Paralegal Studies and litigation Technologies

• GPA: 3.50

PROFESSIONAL EXPERIENCE

Paralegal

Livgard Lloyd & Christel Law Firm July 2024-Present

• Processed and interviewed clients to evaluate cases.

• Hands on experience in analyzing complex cases and resolving issues.

• Assist attorney with filing hearing.

• Answered incoming calls to discuss eligibility for social security.

• Processed social security applications.

• Ability to interpret various social security regulations and procedures.

• Processed incoming applications for social security benefits.

• Familiarity of supplement social security income programs. Assistant Property Manager

Highland Management. February 2023-July 2024

• Assist with leasing questions.

• Create maintenance request as needed.

• Pay invoices.

• Pull reports.

• Assist with team meetings.

• Manage employees as needed.

• Train newer employees.

• Manage & research issues at the property sites.

Fraud Specialist October 2022-August 2023

Target Corporate Brooklyn Park

• Reviews all invoices for appropriate documentation and approval prior to processing payments.

• Prepares documentation related to delinquent and other past due accounts to be forwarded to the Company's outside collection agency.

• Assist guest with questions regarding fraudulent transactions.

• Research accounts and procedures as needed.

• Took escalated calls in a professional manner.

• Confirm recent credit card activity.

• Assist with billing inquiries as needed.

Customer Service Representative

Target Corporate November 2017-October 2018

• Proceeded Target.com orders.

• Resolved escalated issues.

• Accept Inbound calls regarding orders.

• Maintained accounts as needed.

Customer Service Representative October 2018- October 2020 Rochester, NY

Benefit Resource-121 Benefits

• Answered inbound calls regarding flexible spending accounts, Health Savings accounts & Health Reimbursement accounts.

• Sent notifications to participants as needed.

• Transfer to various departments.

• Take escalated calls in a professional manner.

Customer Service Representative

TCF Bank December 2014-March 2015

ST. Paul, MN

• Answered inbound calls regarding mortgages.

• Processed payments from checking and savings accounts.

• Researched missing payments.

• Resolve escalated calls in a professional manner. Customer Service Representative

Wells Fargo August 2008-December 2013

• Answered inbound calls in regard to Health Savings Accounts.

• Setup service ticket for enrollment of Benefits.

• Handled customer issues and complaints in a professional manner.

• Assist customers in bringing delinquent accounts current. . Assist customers with questions regarding their accounts.

• Transfer inbound and outbound customers to various departments. Skills

• File Organization and Management, Legal Research and Document Preparation, Client Intake, Strong Written and Verbal Communication Skills, and Attentive to Details and Deadlines

• Computer: MS Office Suite (Word, Advanced Excel, Access, Outlook), WordPerfect, QuickBooks, LexisNexis, and E Discovery

• Typing speed: 60 WPM

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