Accounts Payable Support Representative

EDWIGE MBENDA DE NTOKE

Born on ** July **** in CAMEROON SINGLE

Mobile : +63-926******* / 093********

Email: ***********@*****.***

Address: Grand palazzo Eastwood. Unit 29G ma E. Rodriguez Avenue Eastwood Quezon city.

FRENCH SUPPORT REPRESENTATIVE

CAREER OBJECTIVES

Improve my skills and knowledge to always achieve my goal, gain in experience and be successful. Contribute to the success of the company by offering a high-quality service and develop new business strategies.

DOMAINS OF EXPERTISE

Sales and Marketing, Telemarketing, Telebanking, Customer Service, Technical Support, Accounting, Finance Operations, Back office, webmaster .

EDUCATION

2018: Higher National Diploma in Business Management (Specialty MARKETING)

2013: Graduate from high school

WORK HISTORY

TELUS INTERNATIONAL PHILIPPINES INC: French support representative (March 2019 – Present)

May 2023- January 2024 (WIX)

Ensure customer satisfaction and provide professional customer support.

Create the online sites and assist the Users to edit and all website concerns.

Billing explanation.

Outbound calls, chat and emails.

March 2019 – February 2023 (EPP CARE)

Maintaining a positive, empathetic and professional attitude toward

Customers always.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Sales

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process

SOCIETE SAINTE FAMILLE (Douala- Cameroun): Customer

Support and Telesales/Telemarketing Agent (October 2015- October 2017)

Provides excellent customer services through answering calls and emails

Maintains and enhances customer services by organizing and evaluating

Educate callers on client processes whenever necessary

Provide PIN Code and maintain record of calls and email transactions report

Document’s translation

Provide report to the Service Manager

Relay confidential information to the bank

Performs other tasks as required. Responding all Queries coming from customers and vendors, handling outbound and inbound calls and emails about the payment status of the invoices or for processing invoice

LANGUAGES

French: reading, speaking, listening and writing are fluent English: reading, speaking, writing and listening are good

OTHERS SKILLS

Fast learner, Self-initiated, dynamic, enthusiast, tenacity, emphatic, diplomatic, sense of hearing, conviction, stress free, very well organized.

•Negotiation skills, Knowledge all Microsoft Office Applications

•Customer Service Assistance

•Sales and Marketing

Contact this candidate