Quality Assurance Human Resources

Ben Tallan

516-***-**** **********@*****.*** Tampa, FL

Key Skills

ONBOARDING

RECRUITING

TRAINING

CUSTOMER SERVICE

QUALITY ASSURANCE

HUMAN RESOURCES

DATA COLLECTION

ANALYTICAL SKILLS

RELATIONSHIP BUILDING

LEADERSHIP

STRATEGIC PLANNING

BLUEPRINT FNDN

ACCOUNT MGMT

CONTRACT NEGOTIATIONS

DATA VALIDATION

Background

With a passion in healthcare, I have focused on both patient care and recruiting for over 9 years. I bring a strong commitment to continuous learning and improvement, a proven track record of successful recruits to needed facilities along with business growth and development. While my focus has been mainly in healthcare, I am confident my key skills are interchangeable to any workplace.

Professional Experience

RECRUITING MANAGER, SUPPLEMENTAL HEALTHCARE SEPTEMBER 2024 – PRESENT

Recruited healthcare professionals through multiple channels (phone, text, email, job sites, and social media) in a high-volume setting

Build trusting partnerships with healthcare providers to recruit, coach, staff, develop, and mentor

Build value with the talent to partner with the company and deliver high-quality experiences for our health care providers while upholding the reputation of going above and beyond

Constantly exceeded metrics and target goals to grow revenue and book of business

Negotiate salaries and benefits for each applicant in line with company's financial objectives while complying with industry procedures and state/federal laws

GLOBAL & CORPORATE RECRUITER, LANCESOFT HEALTHCARE NOVEMBER 2021 – NOVEMBER 2024

Verified potential candidates reviewed meets Hospital/Facility and Joint Commission requirements

Worked with onboarding staff to meet deadlines while providing additional training ensuring proper documentation is captured

Continued training and understanding of current Company, State, and Federal Regulations to ensuring to minimize risk exposure

Sourcing, screening and presenting candidates for to management for corporate roles

COMPLIANCE SUPERVISOR, LANCESOFT HEALTHCARE

Provided Quality Assurance of HR Onboarding/Compliance documents ensuring all are valid with no errors

Assisted with the startup and setting the foundation of joint commission for compliance department

Ensured all potential candidates reviewed meets Hospital/Facility and Joint Commission requirements

Partnered with Compliance staff to ensure all deadlines are met

Provided additional training to Onboarding Team ensuring proper collection and categorization of documents

In-depth knowledge of current Company, State, and Federal Regulations to ensuring to minimize risk exposure

REGIONAL HUMAN RESOURCES RECRUITER, STEWARD HEALTHCARE NOVEMBER 2021 – AUGUST 2023

Ensured availability and acquisition of appropriate candidates to support organizational needs

Ensured integrity of applicant tracking, HRIS and other data keeping

Advised managers and supervisors in the development and implementation of recruitment action plans

Assisted new employees with their required paperwork to ensure in a timely onboarding through orientation day

Acted as a liaison to new recruits between various departments, ensuring a smooth onboarding process

Provided oversight and facilitation of new hire orientation process, ensuring thorough employee assimilation into their role

Served on various committees and Business resource Groups supporting growth and diversity

RECRUITER (CONTRACT), HCA HEALTHCARE AUGUST 2021 – OCTOBER 2021

Identified and screened candidates ensuring appropriate match to position under consideration

Utilized interviewing techniques ensuring proper fit for the position the candidate is seeking, both clinical and behavioral

Negotiated with potential candidate and hospitals ensuring best offer to both for salary and start dates

Collaborated with various teams to develop and lead recruiting programs (e.g. college recruiting, internship programs, community outreach, advertising) creating effective qualified leads to strengthen candidate pipeline

Assisted in building market presence by identification and participation in networking organizations and events.

Used social media to recruit applicants and ability to interface with passive seekers

RECRUITER, CROSS COUNTRY HEALTHCARE FEBRUARY 2019 – JULY 2021

Recruited nurses for travel assignments from generating referrals and working referral leads provided

Sell assignments to prospective travelers by probing for unspoken needs and using a consultative sales approach

Exceeded Key Performance Indicators with outbound calls, candidate submittals, and work-weeks booked

Cultivated relationships with new and previous recruits while building a successful book of business and renewal contracts

Retained flexible schedules in order to service nurse staff requests and/or handle issues.

Validated background check searched and necessary onboarding, in order for timely and efficient start

Provided follow-up for results of criminal background searches, metabolic drug screening and infectious disease titers along with other clinical testing with appropriate vendors

Provided training to new hires ensuring success when training new hires

PATIENT ACCESS SPECIALIST, HOLY CROSS HOSPITAL DECEMBER 2016-JUNE 2019

Supported a 560-bed Catholic Community Hospital with over $470 million in annual revenue

Collected patient demographic information and account validation

Performed Insurance verification of client coverage

Worked with Insurance providers to obtain authorization for services needed and benefit information

Advising patients of monies due and collection

PATIENT ACCESS SPECIALIST II, FLORIDA MEDICAL CENTER MARCH 2015 – SEPTEMBER 2017

Supported a 459-bed acute care medical-surgical facility

Performed Registrar services to both ER and Outpatient clients

Provided financial counseling to both In-house patients / discharge patients

Delivered excellent customer service while training others to enhance the customer experience

Facilitated training to employees of FMC ensuring that training was completed in timely manner

Updated patient charts in a timely manner

Performed Insurance verification and collection of monies due by patient

Top performer on collection of monies due

Completed daily Commercial Reports and ensured timely submission

MARKETING EXECUTIVE, ALSTONS SHIPPING LIMITED AUGUST 2011 – SEPTEMBER 2014

Relationship Manager for Corporate Clients

Provided Brokerage and logistic services with over $6Million in annual revenue

Worked across multiple departments to ensure Company goals were achieved while maintaining customer expectations

Promoted and planned Company Events

Attended Trade Fairs to grow and develop Company Brand

Sales support of LCL and FCL shipments for imports and exports

Sales support of break bulk cargo (both inhouse and outside sales)

Negotiated best available freight rates on behalf of customers

Provided weekly reporting to Management of Sales and Marketing results

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