Medical Assistant Patient Care

Monik Wharton

Portsmouth, VA 757-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Medical Assistant with experience delivering exceptional administrative support in both medical and office environments. Demonstrates proficiency in time management, customer service, attention to detail, and ensuring efficient operations through adept handling of multi-line phone systems, appointment scheduling, and insurance verification. Committed to maintaining high standards of organization and communication to support patient care.

CORE COMPETENCIES

Phlebotomy

EHR Systems

Patient Care

Bloodborne Pathogens

Exam Room Preparation

Sterilization

Vital Signs

Triage

Medical Terminology

HIPAA

EDUCATION/CERTIFICATIONS

Medical Assistant Diploma, Centura College, Norfolk, VA expected June 2025

EXPERIENCE

Medical Assistant Externship, Labs To Go May 2025 – June 2025

Performed phlebotomy, drug testing, and routine clinical tasks to support medical staff

Sterilized instruments in accordance with OSHA requirements

Assisted provider with various procedures such as EKGs

Recorded patients’ medical history, vital statistics, and other information such in medical records

Quality Clerk, Transnational Foods February 2023 – Present

Responsible for inspecting and verifying the quality of raw materials, in-process products, and finished goods

Ensure compliance with food safety standards

Document and analyze quality data and implement and maintain quality control procedures

Collaborate with teams to address any quality issues

Administrative Assistant, Cohen Military Family Clinic (Randstad) April 2022 – February 2023

Coordinated schedules and appointments ensuring efficient daily operations and timely task completion

Streamlined administrative processes by implementing new filing system for clinic staff

Maintained meticulous records ensuring data accuracy and confidentiality

Provided compassionate support to military families promptly addressing inquiries and concerns

Front Office Specialist, Velocity Urgent Care (Randstad) August 2021 – April 2022

Managed patient check-ins by reducing wait time by 15% through efficient scheduling thereby enhancing patient satisfaction

Coordinated seamlessly with urgent care providers to ensure smooth patient flow

Adapted quickly to new urgent care protocols and technologies

Job duties

Receptionist, Cohen Military Family Clinic (Randstad) February 2021 – August 2021

Assisted over 50 military families weekly, ensuring smooth clinic operations and timely service delivery

Handled confidential information with discretion, maintaining data integrity and client trust

Managed front desk operations enhancing client satisfaction and streamlining appointment scheduling

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