Customer Service Administrative Assistant

Ahmed Mohamed Kassem

Street *, ***** *, *****, *****

+20-122-***-****

*********************@*****.***

Objective

Motivated administrative and customer service professional with over 5 years of experience in inventory, distributio Professional Experience

Sales Representative

Carina Company – Cairo, Egypt

2023 – 2024

- Provided product knowledge and customer support.

- Managed sales transactions and customer follow-up. Distribution and Inventory Specialist

ElAraby Group – Cairo, Egypt

2020 – 2022

- Handled stock organization and supply chain coordination.

- Ensured product availability and accurate documentation. Customer Service & Care (Purchase Orders)

ElAraby Group – Cairo, Egypt

2019 – 2020

- Processed customer orders and addressed service inquiries.

- Maintained strong communication with clients.

Customer Service Agent – Vodafone Account 888

Cairo, Egypt

2018 (6 months)

- Answered customer calls and resolved issues professionally.

- Handled account inquiries and complaints efficiently. Education

Bachelor of Commerce – Accounting Division

Ain Shams Academy, Cairo – 2018

Professional Development

- English Course – Online (2023)

- Demand Planning – ElAraby Group (2022)

- Inventory Management – ElAraby Group (2021)

- PFA Accounting Training – Accounting Office (2017) Key Skills

- Office Administration

- Customer Service

- Front Desk Management

- Filing & Documentation

- MS Word, Excel, PowerPoint, SAP, Outlook, CRM

- General Accounting & Payroll

- Inventory & Demand Planning

Languages

- Arabic: Native

- English: Basic (improving)

Personal Interests

- Reading, Football, Driving

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