Customer Service Specialist Ii

Sybil Lucas

**** ******* ****, **

Wilson, NC ***96

*********@*****.*** 252-***-****

Work Experience

Choir Administrator/Singer

Stevens Funeral Home - Wilson, NC

June 2015 to Present

Schedule rehearsals for the choir

Make sure scheduling is updated within the choir’s online calendar

Assign choir members to certain destinations

Assign choir members tasks if needed on the service

Speak with family members and or contract holders about specific song requests and needs

Natural Hair Stylist UNIX Hair Salon - Wilson, NC September 2015 to Present

Consult clients on hair care and advise on products to use

Promote healthy hair

Specialize in twists, braids, weaves, and blow outs

Instructional Assistant Sallie B Howard School for the Arts - Wilson, NC

January 2015 to May 2015

Assist teacher with instructional plans

Responsible for taking children to elective classes around the school and to cafeteria for lunch

Responsible for grading assignments and assigning daily homework

Retail Lending Fulfillment Specialist II BB&T Loan Services (temporary) - Wilson, NC July 2013 to January 2014

Review documentation for accuracy

Make sure if errors are located within documentation the correct exceptions are set

Responsible for completing set assignments given on a daily basis

Maintain an accuracy level set within BB&T procedures and policies

Personal Banker RBC Bank - Rocky Mount, NC April 2008 to March 2012

Embrace change, acting as an advocate and role model, and promoting a mindset of continuous improvement

Take personal responsibility for resolving issues and escalating to manager to ensure timely and effective resolution

Ensure procedures applicable to assigned responsibilities are accurate and maintained in accordance with RBC standards

Ensure every action and decision is aligned with RBC values

Consistently meet or exceed established service level goals applicable to assigned responsibilities

Partner with manager in performance management, understanding what is expected and how performance will be measured, leveraging coaching and feedback opportunities, and proactively seeking access to learning and development

Recommending services and products to meet the client’s needs

Fulfill the primary need of the client

Client Service Representative Blue Cross Blue Shield - Durham, NC March 2006 to April 2008

Responsible for accurately answering eligibility and benefits inquiries and assisting with online support

Assist insurance subscribers and health personnel with questions on all lines of business pertaining to healthcare benefits, policies and claims

Assist subscribers and health personnel with billing of insurance claims

Education

AAS in Information Systems Technology Wilson Community College - Wilson, NC 2001 to 2003

Skills

Quality customer service developed through call center environments and extensive customer service training classes. Worked as an Administrative Assistant for a Wilson County Sheriff candidate in 2014 primary election, performed routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, and providing information to voters.

Certifications/Licenses

Natural Hair Care License

July 2015 to October 2025

Allows me to practice Natural Hair Care on customers. Any hairstyle not pertaining to chemicals.

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