Project Manager Senior

ROBERT G. CAMPBELL, JR

Berkeley Heights, NJ **********@*****.*** 908-***-****

Summary

Experienced professional with a proven history of Concept – Delivery - Go Live ( Initiation, Planning, Execution, Monitoring, and Closure) for Business & Technology solutions, both Global & Domestic. Program / Project / Portfolio Management for Enterprise initiatives and large highly complex programs within both Matrix and Hierarchical organizations. Expertise in Financial Services / Banking Domains, Telecommunications, Mergers & Acquisitions (w / post-merger integrations and Day 1 Support), New Business / Product development, system & digital transformations / integrations including AML and KYC. Superior leadership and critical thinking for strategic and tactical initiatives plus negotiation skills for problem solving and implementing effective solutions. Proficient with executive presentations and tracking / delivery tools – Microsoft Project, Agile / Scrum / Atlassian Suite – JIRA / Confluence, Waterfall, Visio, MS Office – Excel, Powerpoint, Word, Clarity PPM, Smartsheet, Google suite, SharePoint, Wrike, WebEx / Teams.

Experience

Sabbatical / Personal Time Off Jan 2024 - Aug 2024. Re-entered the Job Market 9/7/24

Program Manager / PMO

Citibank / Globant Consulting May 2023 - Dec 2023 (8 months)

· Program Management / PMO for an Enterprise Private Bank partnership / functional merger / system integration. Primary responsibility was to establish a Program Management Office supporting the Steering / Executive Committee and to align multiple internal Business Partners, Technology & Infrastructure Delivery teams & Program Planning, Stakeholder Management & Banking Operations Support for the Partner Omnichannel Wealth Management Transformation. Cross-functional team management with both Waterfall and Agile / Scrum / JIRA / Confluence methodologies

· Responsibilities: Enterprise Program / Portfolio management for an Investment Management

Partnership providing Loan / Banking systems & financial applications. Deliverables included: 1) Program

& Infrastructure Assessments 2) Product / Feature alignment and Gap Analysis 3) Strategic / Tactical Planning, Roadmaps, Business Case & Budgets, Data Warehouse 4) Solution Management & Gap Analysis for Applications / Client integration & Program Governance w/Citibank Products / Services 5) RACI / RAID logs, Communications, Risk / OCM / Change Management & Compliance tasks for the Phase 1 MVP

Digital Program / Portfolio Manager / PMO

Verizon Wireless May 2019 - Mar 2023 (3 years 11 months)

· Program / Project / Portfolio Manager / PMO for Global Business & Digital Transformations / Implementation for Wireless Enterprise Products / Omnichannel Sales which included Organizational Optimization, Marketing and Communications teams and Digital eCommerce.. Managed eCommerce / Customer Engagement with Verizon.com along with Desktop / Mobile / Tablet / POS, Creative Agencies / Digital Marketing and Corporate Application Development, Process Improvement / Infrastructure / DevOps with Cross-functional Teams. Business Management: LOB Partners / Stakeholders / Marketing teams & External Vendors, Technical Delivery Teams (Architecture, Infrastructure, Customer Experience, Security, Design, Development, Testing and Deployment) along with Web Services & Content SMEs. Clarity used for Tracking & Reporting

· Responsibilities: Technical Program / Project / Portfolio planning / demand & vendor management for

Verizon.com supporting Marketing / New Product Launches (Go To Market) / Services / Plans / Accessories / POCs (including AI and ML software) / MVPs including: 1) Strategic & Tactical Planning / Roadmaps, OKRs & KPIs, Risk / Change Management, SDLC 2) Enterprise Adobe AEM Platform Transformation Management - AWS Cloud Migration & Transition (Content & Cross-Platform Workstreams - Consolidation / Architecture / Infrastructure / Network / Security, user stories / Application integrations (including 3rd party) / data management, upgrade / migration, DevOps & Security for On-Prem to AWS Cloud-based solution (using GitHub) including Executive Reporting, Budget Tracking / Forecasting / ROI 3) Application & Infrastructure Assessments / Data Migration 4) Waterfall & Agile Transformation along with Planning & Training for Lean-Agile / SAFe Framework implementation

Program Manager

CGBlockchain + DxDigital Mar 2018 - Apr 2019 (1 year 2 months)

· Product Management role for a start-up Financial Services software firm (Compliance / Regulatory application development / implementation (Hedge funds & global applications using blockchain technology)

· VP of Project Management for DxDigital supporting the company’s global blockchain and digital banking solutions delivery; Business development, account management and system integrations / transformations / solutions

· Responsibilities: Strategic / Tactical Roadmaps, AML / KYC / Client Onboarding, Compliance and regulatory implementations utilizing blockchain processing. Executive reporting, Project plans & financials, SOWs / MVPs & Pilot solutions. Change requests, business requirements, infrastructure / application development / deployment, Risk & stakeholder management, UX design, Waterfall / Agile & Kanban, SDLC & RAID logs

Senior Project / Product Manager

Epsilon Marketing Aug 2017 - Sep 2017 (2 months)

· Short term Project Management role for ‘interim bridge’ marketing email re-engineering effort. The objective was to improve / enhance existing Email and Loyalty Campaigns / end-client delivery. Staging was in progress for transition to the more capable Epsilon email platform. Multiple Campaign / Sprints were executing to identify / assess delivery gaps & integration with Loyalty programs requiring cross functional team management for data and application development / integration. Waterfall methodology

· Project / Product Management for Campaigns / Executables: Use cases / email collateral / content / user interfaces. Deliverables: Project Plan / Roadmaps, Risk and Incident Management, SDLC processes, Project Plan, RAID log, SharePoint, stakeholder management and strategy/tactical process/ execution workflow

Senior Project / Portfolio Manager / PMO

CaféX Communications May 2015 - Mar 2017 (1 year, 10 months)

· Global Project / Product / Portfolio Management / Digital Transformation and Account Management for: 1) WebRTC Digital Communications enterprise software sales, client integrations, application development / implementation and delivery specifically designed for interactive digital Voice / Video / Co-browse and POS. UX Enhancements for client facing iOS / Android / Browser wireless interfaces: Financial Services, Digital eCommerce, Claims Management, Mobile Banking & Credit Card Services, Payments Processing and Business Intelligence Programs 2) New Product Launches for Video and Supervisor Assist for Call & Claims Centers / Customer Sales & Service 3) PMO Framework (Program Intake Requests, RACIs, RAID logs, Project Plans), P&L, Waterfall & Agile / Kanban / Scrum / JIRA

· Program / Portfolio Management deliverables for this start-up company (Multiple projects / Workstreams) included: Kickoffs, C Level reporting & relationship / stakeholder management, governance, implementation strategy, Infrastructure / Network / Cloud deployments / Release & Change Management, SOW for Salesforce Pilot & various POCs / MVPs; risk analysis & management, server installs / deployments, Use & Business cases, HLDs, SDLC, WBS, Smartsheet, application development (including 3rdf party) / transformations / system & application integrations / MSAs & SLAs, CX, QA Testing (HP Quality Center) / UAT / E2E Testing / Training. Other tasks: Product Vision Strategy, Risk Management, conflict resolution, change control, best practices & audit / Compliance / Regulatory / security processes, HR / Legal / Audit / Finance partners, SOWs & Contracts, RFPs / RFIs / RFQ responses, KPIs, DevOps / L2&L3 support & operational readiness

Project Manager

JPMorganChase Mortgage Jun 2014 - Sep 2014 (4 months)

(Assignment ended early for a medical leave of absence)

· Project Management responsibilities for Mortgage Loan Originations for ‘Change The Bank’ included expanding / transforming the PMO, relationship management, risk analysis, business process improvement / transaction management, SDLC governance, staging / requirements, functional design, implementation run books, Waterfall & Agile / Scrum delivery for configuration / application development. Delivered LOB Re-Launch deployment plan for Q1 2015 - Strategic Planning, Business Case and ROI for 2015 /

2016 along with Clarity / Dashboard reporting, project financials (forecast vs actual), Scope / Risk &

Issue Management

Technical Program / Project Manager / EPMO

Standard & Poors Oct 2013 - Jun 2014 (9 months)

· Program Management / Governance for Enterprise Global Digital Application Performance Portfolio; 5 Workstreams including Scope Management, Financial Tracking – (Business case and Project budgets), WBS, stakeholder management, implementation / transition strategy, monitoring / assessing / upgrading / transforming / remediating / change control / conversions and closure for infrastructure & application development / platform & system integrations, enterprise architecture, data center (Move / Add / Change Management) & builds / platform servers / storage, security, release management, UX redesign / standardization, Web Services / DB server architecture for global applications

· Program Management – Ratings Gateway Platform Transformation / conversion (Lift & Shift Transition - Enterprise migration to a new Liferay COTS platform): Phased Enterprise implementation, staging / builds / configurations, application, and platform deployment with standard UX Experience - Transformed ~80 applications; $3.2M. Primarily Waterfall with some Agile / Scrum applications

· Responsibilities: Program Planning, Management Presentations, LOB / Stakeholder Management, Estimating / Financials for 2013 / 2014 / 2015 (Forecast vs Actual), SOWs, Vendor management, IRDs, Business Process Improvement, Steering Committee / Dashboard & Clarity tracking / reporting, Issue & Risk

Management, SOWs / Contracts, Analytics / BI, Defect Tracking & Root Cause Analysis, SDLC / Wave Delivery / BAU handover. Windows 10 Migration planning / testing

Project Manager / PMO / Portfolio Manager

HSBC Feb 2013 - Oct 2013 (9 months)

· Project Management Office for Compliance reporting / testing for application development / transformation / enhancement / delivery and Data Warehouse, BI and financial applications for CRM Risk & Compliance, Domestic & Global LOBs – AML Technology (Including / OFAC / KYC / Client Onboarding), Regulatory, SOX & Risk Analysis and Corporate Communications

· Project Management responsibilities include Scope / Program Intake Requests / Management Oversight / Dashboards / SharePoint, Intake Requests, WBS / Project Plans / Workstreams / Issue & Risk Management, MS Project, Agile / Scrum / Waterfall, Strategic Data Warehouse Sourcing / Analytics / BI, RAID logs / UAT

Program Manager

Bank of America Jan 2011 - Feb 2012 (1 year 2 months)

· Program / Account Manager for the CTO within the Product Services / Credit Card / Payment Processing groups (completing the MBNA / BoA Merger Acquisition). Current state / Future state assessment for transformation – Organization Optimization, App Development, Test & SCM integrations for enterprise / LOB risk management / Business Process Improvement / SOX compliance. Risk & Incident Management, Financial Tracking – (Business Case and Project Revenue / Financials), stakeholder management, planning & governance (400+ applications). Prioritized financial applications (33 project teams using Agile / JIRA / Waterfall / DMAIC / ITIL. MS Project for Change Management, build and delivery) $1.6M Budget

· Deliverables: CRM Scope, Charter, Steering Committee reporting, ‘Change the Bank’ Process

Improvement, COTS replacement / conversion / migration / client integrations, Enterprise Architecture & Infrastructure, Application Development, Payments Processing, QA (HP Quality Center). Tactical / Strategic Road Maps, DevOps, Defect tracking & Root Cause Analysis, Risk & Change Management / mitigation plans

Program Management Office

Credit Suisse May 2010 - Aug 2010 (4 months)

· Program Management Office responsibilities within the Technology Infrastructure Services group for the insourcing / implementation / migration of the IT Global Support / Contact Center in Raleigh, NC. Responsibilities included project & training (HR & Knowledge Management), financial analysis, metrics / asset management, risk / issue management, program compliance/QA/audit for 9 projects / ~ 50 staff

· Project deliverables included Program Steering Committee and Status reporting, Program

Communication Management, Planning and Deliverables, PMO Governance, Dashboards, Status Reporting, KPIs, BAU Transition planning / execution and closeout schedule

Technical Program Management Office / EPMO

Thomson-Reuters Sep 2009 - Apr 2010 (8 months)

· Enterprise Program Management Office responsibilities within the Financial Services Capital Markets Business Merger / Acquisition included strategic planning, business / technology partnership, portfolio and stakeholder management, technology and CRM assessment / inventory / business & program governance / Financial Tracking & reporting, process reengineering/implementation, PMO-SDLC procedures, WBS, strategic planning, Risk / Change Management, LOB resource management/ allocation/ offshore teams, dependencies management, Data Center / Server upgrades, systems & data acquisition / integration, System Architecture / Web Services interfaces. ~ 30 projects / 100+ staff for new Product Suite delivery / integration

· Project deliverables included Program / Salesforce CRM Strategy, Scope, Charter, PMO &

Technology Governance, COTS Clarity implementation, application development, Infrastructure /

Data Center environments / build-outs / ITIL, asset management, Project Metrics / Milestones and Status /

Dashboard Reporting, MS Project, SharePoint repository, QA Planning / Testing & Management Presentations for Product / Project managers

Program Manager / PMO for a Global Remediation / Divestiture

Pfizer Nov 2008 - Jun 2009 (8 months)

· Established Program Management Office / BPO for the implementation / divestiture of an Infrastructure Batch Scheduling system (COTS customization / transition implementation / migration). Responsibilities included stakeholder management (Sales, Legal, Finance, HR), vendor relationship management, assessment (inventory and gap analysis), business case/project governance / Financial Tracking & reporting, business requirements, batch scheduling re-design / process mapping, data center/server upgrades, expansion/conversion/migration process / framework / deliverables / implementation, functional requirements, strategic planning & change management, resource allocation & vendor offshore teams, data cleansing & systems integration (RDBMS / ETL)

· Project deliverables included Global Delivery Roadmap, Business / Technical / Team Management, Remediation Strategy & Reviews, Scope, Charter, Project Metrics / Milestones, WBS, Status / Dashboard / Scorecard Reporting, SharePoint Vendor SOWs / RFPs, UAT / QA Testing / Criteria / SOPs, Conversion Staging / BAU Handover, asset / server closeouts / site closings - US, Japan and EMEA (Ireland and Germany) Implementation, 3 Japan Call / Contact Centers consolidated to HP Costa Rica

Education

Fairleigh Dickinson University BA, Economics 1991 – 1996

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