Customer Service Delivery Driver
Resume:
NaKarria Bell
Greenwood, IN *****
************@*****.***
OBJECTIVE: To obtain employment in an organization that will let me utilize my excellent Recruitment, interpersonal, Strong Organizational Skills. I provide strong detailed skills while providing positive customer service, and managerial skills in a proactive environment while developing potential for growth.
Willing to relocate to: Indianapolis, IN - -
Work Experience
Delivery Driver/Courier
Dropoff - Chicago, IL
June 2022 to Present
HIPPA certified
Blood Pathology certified
Working with American Red Cross I deliver Blood, labs, documents to several different health facilities and Hospitals. I also have dedicated route to collect all COV-19 tests from CVS locations and shipped them to labs for testing results . I’m always on call when needed to fill any request . Play as a collector in the Indianapolis area, this role waits at a designated location and wait for all couriers to arrive and collect all test from routes for 4 different states . Ensure all rest are routed to correct lab . Data Control Officer -PROJECT CHI10
SITEMETRICS - ElkGrove Village, IL
February 2021 to July 2022
· Serving as a key contact and gatekeeper, interacting regularly with client personnel and subcontractors to ensure smooth onsite operations.
· Scanning badges and handling new badge requests, maintaining daily badge log documentation, and providing gate-management services related to deliveries, special services personnel and others.
· Follow Guidelines for Cov-19 Screening at gate via checking temperature, asking required Cov-19 screening questions to ensure the worksite is safe . Accounts Receivables/Administrative Assistant
A&T TRUCKING - Broadview, IL
December 2017 to February 2021
· Posts customer payments by recording cash, checks, and credit card transactions. Posts revenues by verifying and entering transactions from lock boxes and local deposits.
· Updates receivables by totaling unpaid invoices.
· Maintains records by maintaining filing systems,invoices, debits, and credits. Maintain polite and professional communication via phone, e-mail, and mail.
· Resolves valid or authorized deductions by adjusting entries. Screening phone calls and routing callers to the appropriate party.
· Providing real-time scheduling support by booking appointments and preventing conflicts.
· Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department.
Manager/Recruiter
Tomato Mountain - Chicago, IL
August 2018 to October 2019
· Recruit all drivers for the company, check all referencing, DL records, send recruits for pre employment drug screening, write offer letters and job descriptions to new hires . Keep records updated and organized of all employees in the company.
· Provide drivers with their routes weekly ( via email and paper ). Change ; adjust all customers request for delivery (ex:delivery instructions ; new; size of order).
· Correct all delivery issues that may occur on routes within a 24 hour period, communicate with customers and farm . Our CSA is a year-round, weekly box
(bi-weekly in Winter) of certified organic produce we deliver to your door . Make sure the job location is clean and organized, the freezer has no old produce from the farmer market or deliveries . Donate all unordered produce to shelters .
After Hour Monitoring Agent (at Home Position)
ICU2 Monitoring - Merrillville, IN
May 2016 to September 2018
· Monitoring offenders that are placed on house arrest monitoring devices either GPS or home confinement. (After hour contact person for offenders when case managers are not on duty)
· Document all events and calls that were taken during the shift, (court records) in accordance with the protocols that were placed through ICU2 state and federal regulations.
· Send an end of shift report at the end of shift via email to ensure all communication from monitoring agents reach case managers and higher departments as needed. Respond to alerts in the matter of following protocol provided from ICU monitoring regulations and federal and state laws.
· Communicate with field officers or (local police departments) on duty if needed due to escape of the offender.
Office Manager
Midwest Sanitizing (Mold Remediation) - Schaumburg, IL January 2016 to November 2017
(closed down)
· Open and close doors during regular business hours, maintain office cleanliness.
· Perform all required Office task Answer phones, inbound and outbound calls Plan schedule appointments and accommodations Draft Correspondences and other formal documents ; Quotes, Warranties, Clearance Letters invoices, Bill of Landings, Memo's.
· Update company website with new products and services; update all social media accounts for advertising and promotions, etc. Craigslist.
· Developed and implemented organized filing system Assist in Purchasing, Rentals, Billing, Accounts Receivable and Payable using quick books Production Control; Data Entry/Shipping Administrative Crown Service “FIC America” - Bloomingdale, IL
January 2015 to December 2015
● Cleaning up the Legacy System by adjusting counts in actual stock, correcting part numbers to match accounting records for audits and physical counts which are completed quarterly.
· Enter all production boards in the Legacy Program for Welding and Stamping Departments in a timely manner. Once completed I scan and file all production boards on “F drive” in the required folder.
· Correct any Bill of Material errors which prevent Legacy Program from implementing forecast or firm orders correctly.
· Logistics Department: I prepare next day orders using Legacy Programs. Print out Driver Checklist, Bill of Lading, Commercial Invoices for over 6 different clients.
· Print off labels using DataMax I class printers. While matching the labels with the manifest check sheets by route, time, dock codes and date to ensure all paperwork is accurate and correct, for the pickers in the warehouse to ensure they are picking the right parts for the right route.
· Once orders are picked I Check all routes by using truck sheets submitted online by clients, to make sure we are sending all the right amounts of quality and the correct car parts, checking the weight of each load to ensure that no load is over limits to cross the borders.
· Once the drivers arrive I check all required paperwork, match it to the checklist, Manifest sheets, sign and date all paperwork, scan, copy and rename the file In the shared folder. Cila Supervisor - Recruiter
Ray Graham Association - Lisle, IL
November 2010 to December 2014
· Started as a Direct Support Profession was a caregiving position, was promoted 6 months to Cila Supervisor which is the Pivotal Position of the home.
· Cila Supervisor is responsible for the care of the clients from transporting them to doctor appointments, all medication is updated and accurate to doctor re quests. Manage all clients finances,recreation activities, program services (Such as jobs, Day programs), family involvements are scheduled and complete with the goals set by the QMRP (Case Management).
· Train all staff (8 staff per home) on programming, Client care and dietary needs, Make sure weekly staffing schedules are prepared. Complete and follow up on reviews on staff performances. Keep updated tracking for staff training such as
CPR, CPI, First aid, and all state regulated training, in order for DSP to work in the health care home.
· (Promoted) As of Aug 2013- Promoted to Recruiter of the company. This position required me to monitor and receive all applications through our web based employment services, attend all job fairs to recruit new employees who are passionate about serving people with developmental disabilities.
· Interviewing and hiring the best candidates for all positions that were open. Complete background checks, Drug screen, physicals, driver License checks, References checks. Complete all new hire paperwork and offer salaries. Save and file all state required documentation to work in the USA.
House Manager
Trade winds Rehabilitation Services - Gary, IN
December 2007 to November 2010
· Primary responsibility for health care/nutrition within programs Clients finances, recreation, program services, family involvement for clients.
Education/vocational programs for clients
· Assisted QMRP in maintaining consistency in programming, client care and communications with 8 staff and duties of residential instructors during all direct care shifts. As well as any addendum to the job description, and coaching with residential instructors. Attend all in-services required by the state of Indiana
Education
Bachelor of Arts in Health and Human Services
Trinity University - Gary, IN
2010
Diploma in Medical Administrative Assistant
Everest College - Merrillville, IN
2007
High School Diploma
Austin Academy - Chicago, IL
2001
Skills
• Positive Attitude : Strong Customer Service Orientation
• Attention to Detail, Thoroughness, Verbal Communication
• Microsoft Office/Word, Excel, PowerPoint, Outlook, Builder Trend, Google Chrome, POS systems, TSS system and Legacy Production Program (Import & Export Program)
• Excellent Problem-solving Skills, Task Completion, and Troubleshooting skills
• Excellent Written and Verbal Communication skills
• Customers Service, Staff Recruitment ; Staff Retention
• Able to Manage time, Priorities, information and technical resources effectively
• Training & Development
• Microsoft Windows
• Restoration
• Help Desk
• Computer Networking
• Logistics
• Teaching
• Water Damage Restoration
• Remote Access Software
• Accounts Receivable
• Administrative Experience
• Maintenance
• System Administration
• Leadership
• Customer service
• Microsoft Outlook
• Accounts payable
• Payroll
• Fire Restoration
• HIPAA awareness couriers certification (Less than 1 year)
• Accounting
• Communication skills
• Microsoft Excel
• Paratransit
• Google Docs
• SAP Warehouse Management
• Human resources
• Serving
• Documentation review
• Microsoft Access
• Box truck
• OSHA
• B2B
• Driving
Certifications and Licenses
First Aid Certification
Professional In Human Resources
OSHA 10
July 2021 to Present
Construction safety
HIPAA
June 2022 to Present
HIPPA awareness for couriers
Bloodborne Pathogens Training
June 2022 to Present
BBPA awareness certification completed for couriers Driver's License
TSA certified
Present
I’m certified to deliver medical supplies, medication, organs through TSA Assessments
Administrative assistant/receptionist — Proficient February 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Scheduling — Proficient
February 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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