Inside Sales Representative

BRIANNA WILLIAMS

**** **** **. ********, ** *****

*********@*****.*** 469-***-****

Professional Summary

Results-driven Inside Sales Professional with over 3 years of experience in B2B technology sales, channel partner engagement, and digital lead generation. Adept at developing pipeline through omni-channel campaigns, leveraging CRM tools like Salesforce and SalesLoft, and converting marketing-qualified leads into closed business. Known for a hunter mindset, strong communication skills, and commitment to partner success. Thrives in fast-paced, collaborative environments and aligns with MEDDPICC sales methodology to consistently exceed revenue goals.

Core Competencies

• B2B Sales Strategy • Channel Partner Collaboration • Pipeline Development

• Salesforce, SalesLoft, ZoomInfo, LinkedIn Sales Navigator • MEDDPICC Methodology

• Digital Campaign Execution • Strategic Prospecting • CRM & Lead Management

• Excellent Communication & Presentation Skills • Customer-Centric Selling Professional Experience

Inside Sales Representative SmithRx Dallas, TX August 2023 – Present

● Engage with healthcare providers and partners to introduce SmithRx's digital pharmacy solutions and onboard new clients.

● Leverage Salesforce and ZoomInfo to identify, qualify, and nurture leads in commercial segments.

● Collaborate cross-functionally with marketing and account executives to execute outbound campaigns.

● Regularly exceed KPIs for call activity, opportunity conversion, and partner engagement. Client Service Representative WebTPA Irving, TX September 2021 – January 2023

● Managed large volumes of inbound inquiries with a focus on member satisfaction and retention.

● Acted as liaison between providers and internal departments, improving service turnaround.

● Utilized proprietary CRM tools to document interactions and track issue resolution. Customer Service Specialist CVS Caremark Richardson, TX March 2020 – September 2021

● Provided solutions and guidance to members regarding pharmacy benefits and account issues.

● Excelled in call quality and customer satisfaction metrics within a high-volume contact center.

Education

High School Diploma – Evolution Academy Charter School, May 2011 Attended University of North Texas (UNT), 2012 – 2013 Technical Proficiencies

Salesforce, SalesLoft, ZoomInfo, Microsoft Office Suite, Google Workspace, Okta, TalkDesk, WorkDay

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