Customer Service Representative, Inside Sales Representative
Resume:
Professional summary
Dedicated and detail-oriented customer service representative with over 15 years of experience in providing exceptional customer support across various industries. Proven ability to handle high-volume inquiries while maintaining a high level of professionalism and efficiency. Accomplished sales representative with a passion for high-quality customer service. More than ten years of experience in the sales environment with a proven track record for increasing profits, exceeding quotas and managing large customer accounts. Employment history
NexRep Certification Specialist Tampa, FL
Oct 2023 - May 2025
LendingPoint LLC Sr. Loan Specialist Tampa, FL Jan 2022 - May 2023
NexRep Customer Service Representative Tampa, FL Oct 2020 - May 2021
Brown-Campbell Co. Inside Sales Associate Garland, TX Sep 2018 - Apr 2019
Tracy Standarowski
5466 Legend Hills Lane, Spring Hill, FL, 34609
*****.************@*****.***
Enhance agent skills through ongoing evaluations and tailored training strategies. Implemented interactive training modules, boosting agent engagement and comprehension of complex credentialing systems.
Maintained comprehensive records of training outcomes, ensuring adherence to compliance standards and facilitating ongoing improvements.
Developed engaging training modules, leading to noticeable increases in agent comprehension of complex credentialing systems.
Guide customers through loan applications, ensuring accuracy and regulatory compliance. Improved loan process, increasing completion rates and enhancing customer satisfaction. Monitored document requirements for timely processing and compliance adherence. Provided supportive guidance, fostering strong client relationships and positive feedback. Promptly addressed customer concerns, boosting positive feedback and client satisfaction. Provided empathetic support during peak seasons, maintaining high-quality service standards Resolved complex issues efficiently, increasing repeat business and client satisfaction scores. Documented interactions meticulously, enhancing product knowledge base and training materials. Managed calls for quotes, enhancing client engagement and satisfaction. Processed orders and coordinated shipments, ensuring timely delivery. Organized custom fabrications, meeting client deadlines and specifications. Built strong client relationships, driving repeat business and growth. Weddings for You LLC Owner Dallas, TX
Dec 2012 - Jan 2019
Texas Premier Realty Realtor Dallas, TX
Mar 2006 - Apr 2019
Education
Assoc. of Arts-Psychology University of Phoenix-Texas Feb 2009 - Feb 2012
Skills
Organizational Skills (Experienced) Communication (Experienced) Problem Solving (Experienced) Detail Oriented (Experienced) Microsoft Office Suite (Experienced) Customer Service (Experienced) Team Leadership (Experienced) Communication (Experienced) Contractual Compliance (Experienced) Conflict Resolution (Experienced) Vendor Mangement (Experienced)
Licenses
Florida CAM May 2025
Additional Experience
President COA, Tampa, FL 2020-2022
Developed business plan and marketing strategies, achieving consistent annual growth of 15-20%. Fostered strong client relationships, coordinating seamless wedding experiences. Conducted rehearsals and weddings as an ordained minister, personalizing ceremony scripts. Managed a team of 5, ensuring high service standards through credentialing and training. Mentored staff, elevating service quality.
Guided clients through the home-buying process, ensuring informed decisions and enhancing customer satisfaction.
Implemented targeted marketing strategies, leading to increased property visibility and quicker sales. Partnered with mortgage lenders to streamline financing options, improving client accessibility to funding. Utilized digital tools for virtual property tours, expanding market reach and attracting remote buyers. Provided personalized consultations to address client needs, fostering trust and lasting relationships. Facilitated workshops with first-time homebuyers, empowering them with knowledge and enhancing their confidence in the purchasing process
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