It Service Strategic Partnerships

Milo Codde Milligan

***** **** *** ** *, Spanaway, WA 98387 253-***-**** ****@*******.*** https://www.linkedin.com/in/milocoddemilligan

As an IT Strategist with over 9 years of experience, I excel in executing IT strategies to streamline operations, enhance cybersecurity, and drive business growth. My expertise lies in advising on emerging tech trends, cloud adoption, and AI-driven solutions, as well as building strategic partnerships to expand service offerings and increase revenue. I have a proven track record of developing strategies for business continuity, future-proofing IT infrastructure, and enhancing market reach through strategic partnerships. My background also includes leading IT consolidation efforts, conducting cost-benefit analyses, and establishing IT Service Departments for improved customer satisfaction.

Skills

Team Management IT Service Management and Operations Network Administration and Systems Security Program and Project Management Microsoft 365 Systems Administration and Asset Management

Experience

TecHelp — Seattle, WA

IT Strategist Consultant July 2024 – Present

Developed and executed IT strategies that streamlined operations, improved cybersecurity, and enhanced business continuity for clients. Advised organizations on emerging tech trends, cloud adoption, and AI-driven solutions to future-proof their IT infrastructure. Built strategic partnerships to expand service offerings, increasing revenue and market reach.

Revel, Inc. — Seattle, WA

IT Operations Manager May 2016 – July 2024

Led IT consolidation efforts, reducing infrastructure costs through elimination of redundant services. Conducted cost-benefit analyses to guide selection of technical and service solutions, enhancing operational efficiency. Directed asset management strategies, including continuity planning, recovery, needs analysis, and security. Supported organizational leaders with consultative IT strategies and solutions.

IT Support Associate

Spearheaded and refined the IT Service Department, improving customer satisfaction. Administered Active Directory and Microsoft Exchange for secure user management. Managed technical setups, support tickets, software installations, and inventory to ensure IT reliability. Maintained office network systems, resolving connectivity issues to ensure operational continuity.

Navos — West Seattle, WA

Revenue Cycle Process Analyst Lead January 2016 – March 2016

Developed and executed manual extraction reports in compliance with King County contracts. Led metrics reporting and ad-hoc analysis as a liaison between Navos and consortium clients. Improved efficiency and accuracy by updating revenue cycle documentation.

United States Navy & Navy Reserve — Sasebo, JP / Bremerton, WA

Petty Officer (ABE 3) July 2007 – July 2015

Maintained $34M in government materials with zero discrepancies in allocation and logistics. Supervised up to 25 personnel, ensuring operational readiness and equipment maintenance.

Boatswain’s Mate

Operated as Master Helmsman, keeping and preparing vessel equipment for operations. Participated in security and alert teams to ensure vessel safety and operational integrity.

Education

April 2025

Google Project Management Certificate Google

March 2025

IT Leadership Professional Certificate ServiceNow

February 2025

Microsoft Security Essentials Professional Certificate Microsoft

July 2017

Bachelor of Science in Information Technology, Security Western Governors University

August 2016

Associate of Science in Network Systems Administration ITT Technical Institute Graduated

Contact this candidate