Quality Assurance Analyst

Dorothy Delva

Philadelphia, PA *******@*****.*** 484-***-****

SUMMARY

Highly accomplished Quality Assurance Software Testing Analyst expertise in manual testing, delivering seamless user experiences, and safeguarding sensitive data in software applications. Proven track record of streamlining testing processes, improving efficiency, and delivering high-quality products meeting regulatory and data security standards. Skilled in defect tracking, test case development, and cross-functional collaboration in Agile/Scrum environments. Adept at driving testing excellence through meticulous attention to detail, problem solving, and a relentless focus on improving product quality and end-user satisfaction.

PROFESSIONAL EXPERIENCE

Quality Assurance Software Testing Analyst Loving and Divine Home Care Remote 11/2022 – Present

• Develop and execute test cases for homecare-specific workflows, including patient intake, caregiver assignment, and service documentation, achieving 95% test coverage for critical features.

• Perform mobile app testing for healthcare applications, validating functionality, usability, and performance on iOS and Android devices, resulting in a 30% reduction in mobile app defects.

• Participate in Agile/Scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives, to align testing efforts with development timelines and business requirements.

• Collaborate with administrative teams to perform User Acceptance Testing (UAT), validating software meets the needs of caregivers, nurses, and patients.

• Conduct cross-browser and cross-platform testing to ensure seamless functionality across devices and browsers, achieving 95% compatibility.

• Verify data integrity across interconnected systems, maintaining accurate synchronization of patient records, caregiver schedules, and service logs.

• Champion testing excellence, achieving 100% compliance with web accessibility standards and improving user engagement across homecare applications.

Quality Assurance Analyst Wellstar Hospital Remote 9/2021 – 11/2022

• Conducted manual testing of web and mobile healthcare applications including, Electronic Health Records (EHR) and patient portals, adhering to HIPAA and PCI standards.

• Led end-to-end testing of the Wellstar Patient Portal, delivering comprehensive manual test strategies for appointment scheduling, medical record access, and billing, resulting in a 25% reduction in patient-reported errors.

• Delivered high-quality software applications by conducting comprehensive testing, identifying and resolving critical defects, and verifying compliance with regulatory standards, achieving a 99.9% uptime rate.

• Streamlined testing processes, reducing post-deployment and improving overall software quality.

• Worked closely with clinical stakeholders to validate system functionality, usability, and compliance. EDUCATION

Associates Degree Broward College, Fort Lauderdale, FL SKILLS

Manual Testing, Regression Testing, Smoke Testing, End To End Testing, Functional Testing, Exploratory Testing, Mobile Application Testing, Agile, SDLC, STLC, SQA testing methodologies, Jira, Zephyr, Azure DevOps, Confluence, Browserstack, EPIC, Defect Tracking, Documentation, Test Case Development, Test Execution, Database Validation and Verification; Problem-Solving, Critical Thinking, Analytical Skills, Decision-Making, Communication, Interpersonal, Self-Starter, Project Management, UI and Compatibility Testing, MS Office Word, Excel, Outlook, PowerPoint, OneNote, Access, Google Docs, Sheets, Slides, Forms, Zoom, Slack, MS Teams

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