Customer Service Part-Time

Location:

Orlando, FL

Posted:

June 05, 2025

Contact this candidate

Resume:

Veronica Mjoli

**** **** **** **, *** ***, Orlando FL

407-***-****

********@*****.***

CAREER SUMMARY

● Broadly trained and highly disciplined personnel who is motivated and energetic to work in diverse areas.

● Courage, persistence and thrive in being trustworthy.

● Team player and vilify to resolve conflicts

● Reliable and dedicated

● Adept in picking up new procedures and tasks quickly while evaluating customer service standards in every role.

● Recognized for positive attitude and creating friendly atmosphere within guest and colleagues by workplace management.

● Areas of skills and knowledge include: training and development, excellent verbal communication, planning and organizing.

HIGHLIGHTS

● Exceptional

customer service

● Reliable and

Resourceful

● Time Management

● Power Point and

Excel

● Effective

Communication

● Telephone skills

● Results Oriented

● Follows Protocol

● Proactive

● Persistence and

initiative

● Intergrity and

honesty

Work EXPERIENCE

Hampton-Inn Lake Buena Vista Way

Sales Assistant ( Part-time)

Front -Desk Agent / Administration ( Full-time)

October 2022 - Currently

Responsibilities:

● Representing hotel services and facilities to prospect clients and customer in the hotel continuing efforts to deliver outstanding guest services and financial profitability

● Creating and implementing sales strategies to achieve revenue goals, includes targets, analyzing markets trends and developing sales campaigns

● Proactively engaging through networking, attending industry events

● Building and maintaining strong relationships with key clients, including corporate accounts, event planners and travel agencies, to secure repeat business and referrals

● Analyzing sales data to identify trends, forecasts future sales, and track performance against targets.

Skills:

● Positive attitude - Respect and courtesy

● Self management skills and accountability

● Excellent communication and interpersonal skills to build rapport with clients

● Analytic skills to interpret data and make informed decisions

● Strong sales acumen, including negotiations and closing techniques

● Provides excellent service consistently

● Able to work independently and ability to multitasking

● Thriving in a fast pace work environment

● Strive for derive insights from others through probing questions and collaborative problem- solving

● Capable of supervising and motivating others

October 4 2021 - Currently

Administrative/ Front-Desk Agent ( Full-Time)

Responsibilities:

● Ability to multitask

● Working independently in timely manner

● Scheduling meetings - organizing calendars

● Updating computer records using database

● Positive attitude for overall guest satisfaction

● Maintain composure fast paced environment

● Dealing with inquiries by phone and email

● Ensuring stay are memorable and satisfactorily

● Capturing data and making reports

● Communication in writing and verbally

Wydnham Resort Hotel

January 5 2019 - February 2020

Admin / Front-Desk (Part-time)

Responsibilities:

● Suggesting and implementing improvements in the office

● Scheduling calls and data entry

● Teamwork to ensure productivity

● Provide prompt service to all guest

● Organization and paying attention to details

Front desk Agent

Four Points by Sheraton

April - December 31 2018

Orlando, FL

● Responsible for handling front office receptionist and administration duties including greeting guest and answering phones.

● Handling company inquires and sorting and distributing mail. Providing information about the rooms available and rates, data processing.

● Registering/ booking guest in and out of their room.

● Strong interpersonal skills

The Broadmoor Hotel

Banquet Server & Receptionist

May 2017-November2018

Food & Beverage Hostess Colorado Springs, CO (USA) International Internship Program

In my role as Banquet Server, I will provide support to the hotel guest, assist with events preparations setup and closing. Including setting up and packing tables away, table cloths etc. Also give directions and help. My responsibilities include:

● Working in this large establishment 5 Star, Five Diamond Hotel as Banquet server adhere to safety and quality regulations.

● Work with guest throughout the event to ensure comfortability and relaxation during their time at the banquet event.

● Circulating room with trays of appetizers and beverages

● Seeing to the comfort of guest throughout answering questions, taking orders and conveying special instructions.

Front Desk

● Front desk agent grows my career field. I would check in guests, issue keys, answer the phone and advised guest on availability and suitability, take bookings and I would arrange wake up calls for guest.

● Prepare other departments for new guest arrivals.

● Check out and invoices, payment and bills.

Reservation Agent, Handle all future reservation, matching the needs of the guest with the hotel.

● Handling guaranteed and non- guaranteed reservation

● Upsell accommodation

● Process reservation from the sales office, other hotel departments, and travel agents Food & Beverage Hostess/ Supervisor August 2015- August 2016 Guest Service Agent Orlando, FL (USA)

International Internship Program

Walt Disney World® Resort

● Part of a multi-functional team that serves over 750 meals per day in a location (AKL Sanaa restaurant) while achieving superior levels of Guest satisfaction. Lead fellow Cast Members, providing support and feedback.

● Ability to manage multiple tasks and work well under pressure.

● Develop report with Guest and generate business through creating friendly atmosphere and cuisine knowledge.

● Partner with multiple departments to ensure consistency and efficiency.

● Recognized as a Great Service Fanatic for demonstrating impeccable Guest Service.

● Successfully completed multiple training classes including Food & Beverage Core, Basic Food Safety Class.

● Events &Banqueting

● Bars & Cocktails

● Guest relations

● Dealing with guest complaints

Durban International Conventional Centre January 2015 – June 2015 Work Integrated Learning Durban, KZN (RSA)

Chef, Front office, Marketing & Sales, Events, Food & Beverage Chef- Internship

● Setting up station according to catering and event guidelines.

● Restock all items as needed throughout the shift

● Follow recipes, portion control and presentation specifications as set by the restaurant.

● Ensure quality and safety of good by performing standard and any additional sanitary measures including sweeping of the floors, cleaning of surfaces and as well as proper covering and storage of food items according to standards and procedures.

● Ensure timely preparation of all meals.

Front-office

● Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.

● Inform guests of the services and accommodation suites rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion. Beverley Hills Hotel November 2014-January2015

Casual (Ad Hoc) Durban, KZN (RSA)

Aligned with management to cater to the needs and comforts of Guests while upholding high levels of Guest satisfaction.

● Maintained a clean comfortable living environment that exceeded Guest satisfaction.

● Assisted in the preparation and serving of meals on a daily basis.

● Ensured Guests had a positive overall experience throughout their stay. Southern Sun Elangeni & Maharani Hotel June 2013-December 2013 Work Integrated Learning Durban, KZN (RSA)

Front Office, Switchboard, Accounts and Housekeeping Evolving in different department, shadowing each manager in that particular section. Receptionist

● Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

● Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

● Being exposed into Opera system and its operations for making eligible bookings.

● Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

● Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

● Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction. Switchboard

● Demonstrated excellent problem solving and decision skills.

● Participated in a project team that revised operating guides to improve consistency.

● Ability to handle guest complains with cautious manner and go beyond their expectation. EDUCATION: Durban University of Technology, KZN (RSA) Bachelor’s degree in Hospitality / Catering Management Grade 12 ( High School ) Certificate

ACCOMPLISHMENTS

● Participated in a Cultural Represented Programmed abroad experience in United States of America.

● Received The Walt Disney Legacy

● International internship with Broadmoor Hotel

Reference

Hampton- inn LBV Hotel

Rob Josep (General Manager)

407-***-****

Agency :EOC Solutions Ink

Celia ( Hiring Manager )

407-***-****

Wydnham Hotel: