Customer Service Administrative Clerk

SHANERIA M. BAITY

**** ******* ***** *******, ******* 35111 205-***-**** ********@*****.***

OBJECTIVE

To obtain a position that will enable me to use my educational background, strong organizational skills, and ability to work well with people.

EDUCATION

Jacksonville State University, Jacksonville, AL June 2004 - Aug 2009

Bachelor of Science, Criminal Justice

EMPLOYMENT

City of Birmingham, Birmingham, AL June 2016- Current

Administrative Clerk

• Skill in using Microsoft Outlook or other similar email software

• Work with customers to assure the permit process goes smoothly

• The ability to maintain mental stamina and focus over long period of work and/or during times of high stress. Skill in organizing information, materials, and/or documentation in a systematic and logical manner

• Provide Customer Service by using appropriate equipment (computer and calculator) to enter data quickly and accurately and/or information

• Sustain the online permitting systems ensuring applications are complete for online processing.

• The ability to pay close attention to detail to ensure the completeness and accuracy of work

• The ability to perform work in a manner that is dependable, responsible, and reliable

• Keeping records and database retrieval

• Accepting permits, plans and issuing permits based on the information provided.

Personnel Staffing, Birmingham, AL July 2013 – April 2016

Staffing Specialist/Payroll

• Conduct face-to face interviews

• Hire staff for client specific needs

• Execute payroll for several companies

• Exhibit professional demeanor with clients and applicants

• Verify employment qualifications which includes background check and drug screens

• Handle HR duties including but not limited to I-9 and W-4 paperwork

• Visit current clients and maintain relations to generate business

Guardsmark, Hoover, AL April 2010 – April 2015

Security Officer/Secretary for Regions Bank

• Maintained safety by securing the perimeter of the building, monitoring the cameras and badge system

• Documented incident reports

• Acquired Cardiopulmonary Resuscitation certification by the state of Alabama

• Performed clerical duties at the corporate office including but not limited to faxing, printing, filing, transferring calls, shredding important documents, and employment applications

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