Customer Service Human Resources

Upasana Naithani

Cupertino, CA **********@******.*** 650-***-****

Human Resources and administrative specialist

Detail-oriented Education Administration professional with 10 years of experience spanning education, HR in corporate, and retail sectors. Demonstrated excellence in educational operations, parent communications, and program coordination. Specialized expertise in early childhood education with completed coursework in Child Development, Curriculum Planning, and Infant/Toddler ECE.

Core Competencies

Educational Operations: Activity coordination, schedule management, parent communication, student support

Administrative Excellence: Event planning, facility management, multi-site operations, process improvement

Customer Service: Parent relations, visitor management, community engagement

Technical Proficiency: MS Office Suite (including Excel), database management, scheduling systems

Educational Support: Early childhood development, activity supervision, safety protocols, documentation

HR Operations: Employee relations, documentation management, policy implementation, confidential information handling

Professional Experience

HR/ Administrator at Preschool 2023- Present

-Manage daily educational operations including scheduling, activity coordination, and facility maintenance

-Provide exceptional customer service to parents, addressing concerns and maintaining regular communication

-Coordinate and execute enrichment activities and special events for students and families

-Maintain organized documentation systems while ensuring compliance with educational standards

-Support teachers in creating a safe and enriching learning environment

-Successfully manage multiple concurrent projects in a fast-paced educational setting

-Work in close coordination with Center Director to ensure smooth running of center.

Assistant Manager, HR, Nalco Water India Ltd., India 2011-2012

An Ecolab company

-Managed end-to-end HR operations

-Implemented innovative HR initiatives to enhance employee engagement and retention

-Coordinated with global teams to ensure consistent policy implementation

Assistant Manager, HR, AEGIS, India 2011-2011

A business process outsourcing unit, part of the ESSAR Group

-Spearheaded HR initiatives for a large-scale business process outsourcing operation

-Developed and executed training programs for new hires and existing employees

Assistant Manager, HR, Corporate & Retail, Benetton India Pvt. Ltd., India 2005-2011

Subsidiary of the parent Italian company, a global retail brand

-Managed HR operations across corporate office and retail locations

-Led recruitment, training, and development initiatives for retail staff

-Implemented performance management systems and retention strategies

Senior Executive, HR, vCustomer Services India Pvt. Ltd., India 2004-2005

Subsidiary of vCustomer Corporation, a business process outsourcing firm (BPO).

-Coordinated HR functions for a rapidly growing BPO organization

-Managed recruitment drives and new hire orientation programs

Education and Training

Early Childhood Education Courses, UCLA Extension 2023-2024

Human Resource Management Certification, UC Santa Cruz, Silicon Valley Extension Center 2015

Post-graduate Diploma in Management, HR Specialization, Institute for Integrated Learning in Management, New Delhi, India 2004

B.A. Economics with honors, Delhi University, New Delhi, India 2000

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