Data Center Project Manager / Project Manager / Risk and Compliance
Resume:
Robert O. Ver Halen Resume Page * of *
ROBERT O. VER HALEN https://www.linkedin.com/Robert Ver Halen
352-***-**** / ********@**.**
Professional Summary
A motivated, delivery-oriented team member with many years of IT PM, and Risk experience, that included Risk incidents with problem management with a proven record of accomplishments in Risk Project Management, implementation, Data Center Build outs, Business Continuity Planning, Disaster Recovery Planning. Instituting best practices, leading change, developing project documentation, technical writing & the creation of training course material. Designed, built three data centers from concept to operational readiness. Operations Writing Methods Security Tools
* Business Continuation Process
* SLA improvements
* DR Recovery (9-11, New York)
* Sarbanes Oxley Auditing
* MS Operations Fundamental
* HIPAA Compliance
* FFIEC – Risk
* ITIL
* PCI / SOX compliance
* Risk Management Training
* iGrafx – Risk
* RCSA – Risk
* EBCE – Risk
* Audits - Governmental
* Data Center Dashboard
* BCP/DR Business Continuity
* Service Delivery Catalog
* Training Material
* Help Desk Catalog
* Server Run Books
* Security Handbook
* PowerPoint Decks
* Risk Documentation
* Web Development Tools
* Agile
* Six Sigma
* Waterfall
* SDLC
* Kanban
* Jira
* Firewalls
* Appliance
* Desktop
* Server
* McAfee
* Norton
* Jira / Confluence
* Kanban
* SharePoint Admin / Developer
* SharePoint /Projects/Power BI
* Advanced Microsoft Office
* SQL scripting
* Service Now
* Advanced Microsoft Excel
* Microsoft Teams SharePoint
* Microsoft Power Automation
* Microsoft Power Apps
* Microsoft Power BI
* Desktop/Server/Developer
* Trainer on Microsoft Power BI
* BPEA (Blueprint Engineering Design)
Wells Fargo, (Remote Position) Oct 2010 – March 2025 SR INFRASTRUCTURE ENGINEER PROJECT MANAGER / RISK & Compliance Manager – Sr. AVP Technology Infrastructure Capacity Governance / RISK and Compliance Project Manager
• Develop specifications for Risk Controls, corrective actions under RCSA. Maintaining all details for internal and external auditors.
• Utilized Service Now for incident and problem reporting analysis, tracking of business breaches, and technical infrastructure concerns.
• Design and developed Power BI Solutions for internal dashboards on tracking within SharePoint for incident/Problem management.
• Developed risk control specifications in iGrafx under RCSA, ensuring 100% compliance during internal audits for compliance of Capacity Governance with our Data Centers.
• Create post Risk incident trigger reports, investigating root cause and working towards a path to green resolve, that includes yearly trending.
• Review of all incidents with yearly attestation of trending problems, that include hardware, Inner/Outer Boundary and hardware forecasting.
• Coordinated, monitored, executed infrastructure build-out projects for medium to large technology-based projects.
• Develops documentation for requirements, operational policies, and procedures, as well as documentation to deploy monitoring tools to the data center and application operations teams using SQL, data mining and Power BI..
• Mitigated risk by refining policies, processes, and documentation to ensure compliance with SOX, PCI, and HIPAA regulations, including EBEC and RCSA for Wells internal audits.
• Manage Risk issues daily as the Risk Manager for Capacity Planning Group, focusing on policies, procedures, and work standards to compliance controls, reviews of monthly evidence and data for incident control and CTO reviews on a provided Dashboard.
• Contribute to the vision and high-level technical concepts spanning technology and business. Champion and support other team members by reducing churn and waste, removing blockers, escalating issues, and helping to mentor and grow team members.
• Developed an Online web based automated application with the CPF team to streamline incident reporting for auditors and leadership.
Robert O. Ver Halen Resume Page 2 of 4
Wells Fargo, (Remote Position) Dec 2018 – Sept 6, 2019 Business Support Consultant Project Manager (Star Employee) Wholesale Merchant Services
• Created documentation for the operational procedures for Account Management in the field for Merchant Services Team.
• Developed and updated key training programs and materials for field Account Managers on-going training
• Facilitating scheduled training sessions using SMEs from First Data and internal business lines.
• Updated SharePoint for Training Documentation changes and Scheduled training classes for Account Managers
• Responsible for creating excel spread sheets, Dashboards for leadership on staged internal projects with Point-of-Sale Systems.
• Training for Field Account Managers on Microsoft’s Customer Relationship Management Application, also revising / updating CRM documentation
• Worked to develop process flow for Point-of-Sale systems within Wells Fargo, called PVSI.
• Mitigation of Risk with documentation that filled in gaps on process and procedures eliminating error on Point-of-sale systems.
• Acted as a support Desk to the 65 Field Account Managers on Account Management / Data Reporting and Training on Point-of-sale systems. Wells Fargo, (Remote Position)
April 2012 – Dec 2018
Technical Project Manager
Enterprise Information Technology
• Coordinated, monitored, executed infrastructure build-out projects for medium to large technology-based projects.
• Facilitated as on-call point of escalation for all issues on each project until systems were implemented and turned-over to the Operations group.
• Planed, directed Information Technology program schedules, monitoring project status, reporting weekly and communicating findings.
• Provided consistent and comprehensive status reports weekly on project updates, ongoing cost analysis and significant issues management.
• Coordinated technical staff through design, budget, procurement, installation, powering, networking, OS, cabling, SAN zoning, middle-ware application, monitoring/alarming, and documentation steps for distributed systems in Wells Fargo data centers
• Taking the lead role on technical projects from initiation through delivery aiding others for continued training and project overview.
• Worked with partners to define the technology, requirements, design alternatives, project schedules, risk analysis and costs for new systems.
• Lead TROG (Technical Refresh & Organic Growth) projects in the Technical Refresh of the Data Centers hardware and software
• Risk management mitigation experience on each project, updated documentation to correct gaps in processes, eliminating issues Advance Auto Parts (Remote Position)
Aug 2011 – Dec 2011
Technical Project Manager (Contract Position)
Enterprise Information Technology
• Coordinating the build-out activities for technology-based projects for Data Center updates and refreshes.
• Provided weekly status reports, project updates, and ongoing cost analysis changes, significant issues management.
• Defined the Budget while working with the internal customer, advising on the next steps and project expectations
• Worked with partners to develop concepts, requirements, design alternatives, project schedules, risk analysis and costs.
• PCI and SOX compliance
• SharePoint admin for work related project documentation repository. Wells Fargo, (Remote Position)
April 2010 – Aug 2011
Technical Project Manager (Contract Position)
Enterprise Information Technology
• Coordinated, monitored, executed infrastructure build-out projects for medium to large technology-based projects.
• Facilitated as on-call point of escalation for all issues on each project until systems were implemented and turned-over to the Operations group.
• Planed, directed Information Technology program schedules, monitoring project status, reporting weekly and communicating findings.
• Provided consistent and comprehensive status reports weekly on project updates, ongoing cost analysis and significant issues management.
• Coordinated technical staff through design, budget, procurement, installation, powering, networking, OS, cabling, SAN zoning, middle-ware application, monitoring/alarming, and documentation steps for distributed systems in Wells Fargo data centers
• Taking the lead role on technical projects from initiation through delivery aiding others for continued training and project overview.
• Worked with partners to define the technology, requirements, design alternatives, project schedules, risk analysis and costs for new systems.
• Lead TROG (Technical Refresh & Organic Growth) projects in the Technical Refresh of the Data Centers hardware and software
• Risk management mitigation experience on each project, updated documentation to correct gaps in processes, eliminating issues Robert O. Ver Halen Resume Page 3 of 4
Capital One, (Remote Position) Dec 2009 – April 2010 Project Manager of Data Center Relocation (Contract Position)
• Lead PM working with lines of business to allocate the proper solutions within the service delivery framework for data center reallocation
• Technical refresh upgrades to aging hardware & software using Agile as our foundation for each sprint.
• Reviewing server latency between applications for Data Center relocations and distribution
• Working within the lines of business in a corporate timetable of delivery and restructure of the diverse Data Center locations Market America, (Onsite) Jan 2008 – Nov 2009
Greensboro, NC
Director of Information Technology & Support (Contract Position)
• Managed the build out of a new data center in Greensboro, NC, this includes Vendors, Network Engineers, Technicians and System Architects.
• Designed the new corporate data center and managing the vendor process of engagement.
• Restructuring the network infrastructure, while creating policy and process
• Managing the 24 by 7 Help Desk and second level support for follow the Sun support
• Created the Help Desk, reporting structures, escalation management, and metrics.
• Managed project managers during the network refresh and data center build-out
• Renegotiating contracts for all the IT vendors and support contracts
• Management of all IT personal and yearly reviews and training.
• Created the Yearly Budget Preparation for the IT department.
• Designed with VMware the virtual infrastructure for development, test, and production
• Conducted the PCI and SOX compliance reviews and reports. Wells Fargo / Wachovia Bank, (Remote Position) April 2006 – Dec 2007 Technology Delivery Manager / Project Manager – Data Center Proximity Risk project.
(Contract Position)
• Coordinating application analysis between Lines of Business (LOB) and Technical Services for Data Center relocation to Oxmoor Ala.
• Responsible for cost estimates of required hardware build outs in new Data Center for each application pertaining to the LOB supports.
• Managed large complex projects encompassing multiple technology platforms and architectures for server upgrades and redistribution.
• Worked across organizational boundaries in a very demanding, high-output environment with a set deadline for discovery completion.
• Delivered the Project status reporting on server migrations of Windows, Red Hat, Main Frame, to the new data center support teams
• Facilitated technical work group meetings to data mine the information on the technology deliverables weeks before delivery. Aon / CSC, Winston-Salem, NC (Onsite)
Aug 2001 – Jan 2006
Insurance Company, 55,000 Employees, 9.8 billion Dollar Company District Manager Technical Operations, Service Delivery
• Executed large application (system-wide) upgrades planning & execution projects
• Supported and rolled-out PeopleSoft project management for HR / FIN / AR / Billing
• Conducted Sarbanes Oxley compliance internal reviews
• Respond to the internal customers. Set deliver against performance indicators, targets & objectives
• Plan, coordinate service activities, adequate staffing; set priorities, monitor progress, developing & maintaining accountability reports.
• Managing & development of staff, reviews, disciplinary actions, hiring, distribution of assignments, KPI performance
• Budget Mgmt., Contract Mgmt., Responsible for Capital Expense Budgets & Vendor contracts.
• Coordinates work, for Projects, Development, and Infrastructure.
• Writing standards for SLA’s, SOP’s, Help Desk Manual, Service Delivery Catalog, and RFP’s. Risk Mgmt.: Up time and system delivery metrics.
• Disaster Recovery - “Immediate Response Team" Managed the rebuilding of the New York office after 911
• Managing Winston Salem NC office, 49 employees and remote field offices in (NC, SC, TN, GA, FL)
• Managed our vendor & contract relations
• Yearly reviews of PCI / HIPPA and SOX compliance
• 9-11 Emergency Situation Team Manager
Robert O. Ver Halen Resume Page 4 of 4
Certifications & Training
• Microsoft Power BI Trainer
• ITIL Certified
• Agile / JIRA / KANBAN Project Management
• HIPAA, PCI, SOX, FFIEC Compliance Training
• RCSA RISK Audits / EBCE Risk Audits
• Security Ambassador Training
• Disaster Recovery & Business Continuity Planning (COPS) Training:
Security Ambassador Training
MOF Training (Microsoft Operations Training)
Six Sigma Training
FFIEC
JIRA
Kanban
HIPAA Compliance
Agile Training
PCI Compliance
COPS (Continuation of Processes, Disaster Recovery & Business Continuity Planning) Service Delivery Catalog Creation and Process Improvement Education - Training & Teaching
Clearwater Central Catholic, High School Diploma
Seminole Community College, AA Business Admin
Elkins Institute, BS Industrial Electronics
Taught Undergraduate Study for Database Design & Web Development at Webster University
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