Scrum Master Project Manager

Yamuna Shanthi

Phone: 425-***-**** ******************@*****.***

Open to relocation US citizen

Summary

Dynamic Project Manager/Scrum master with 15+ years of experience delivering complex projects. Proven expertise in strategic planning, risk management, and stakeholder communication. Certified Scrum Master skilled in leading cross-functional Agile teams to deliver high-quality software products on time and within budget.

Proficient in facilitating Agile ceremonies, implementing Scrum frameworks, and enhancing team collaboration and productivity. Adept at removing obstacles, coaching teams in Agile practices, and driving exceptional results. Experienced in managing cross-functional projects and programs aligned with global corporate initiatives.

Education

MK University, India May 1992 – May 1994

Master of Business Administration

Fatima College-MK University, India June 1988 – May 1992 Bachelor of Computer Science

Skills

Methodologies: Agile, Scrum, Waterfall

Domain: Information technology, Media, Finance, Banking, Academic, Health Care CRM Systems: Salesforce, Peoplesoft

Cloud : Sales cloud, Service cloud, Data cloud

Project Management Tools: Tableau, Kanban, Rocketlane, Jira, MS-Project, SharePoint, ADO Workflow Tools : Advanced Excel (Gantt chart, Pivot Table), MS-PowerPoint, Visio, Canva, Mural, EasyRretro

Databases: SQL, SOQL, MS SQL

Certifications

• Certified Project Management Professional (PMP), PMI

• Professional Scrum master, PSM I

• Data Cloud Consultant, Salesforce

• Career Essentials in Generative AI, Microsoft

• Prompt Engineering, IBM

• Project Management Fundamentals, George Washington University

• Effective leadership and time management, GWU

PMP: https://my.pmi.org/certification

PSM: https://scrum.org/certificates/988728

Experience

Project Manager / Scrum Master

Softsquare, MD September 2022 – Present

• Mentor, train, and support cross-functional project teams across multiple time zones on Agile values, Scrum practices and hybrid project approaches for projects involving Salesforce CRM implementations.

• Monitor project performance through established KPIs and proactively identify risks, issues, and opportunities.

• Organize and facilitate project ceremonies, stakeholder demos, and status meetings.

• Prepare and deliver executive-level reporting packages and presentations on project health, financials, and key outcomes.

• Facilitated PI Planning sessions and contributed to the development of long-term strategic roadmaps, aligning team deliverables with business goals.

• Manage RAID logs and ensure project controls are in place.

• Coordinate QA and UAT activities, ensuring quality standards and user requirements are met.

• Act as a central point of contact for stakeholders, ensuring consistent communication and project transparency.

• Collaborated with the client using Azure DevOps to manage cross-functional teams, other Project Managers to ensure alignment and successful delivery.

• Developed training materials for business users and conducted integration and user acceptance (UA) testing for case management software, ensuring seamless implementation and end-user readiness. Project Director

AEPL, India May 2017 – June 2022

• Maintained oversight of IT projects and internal initiatives, tracking milestones, resource usage, and dependency resolution.

• Led initiative reporting and forecasting meetings, communicating progress and escalating risks to senior IT leadership.

• Acted as a central liaison for cross-departmental planning, ensuring alignment of delivery schedules and resource allocation.

• Facilitated the identification and mitigation of delivery risks across infrastructure and application teams. Project Manager – Change Management

Triton Associates, VA March 2013 – June 2016

• Designed and implemented change management frameworks, including risk analysis, communication plans, and impact assessments.

• Ensured governance alignment and policy adherence for all production changes, tracking success and outage rates.

• Managed the enterprise change calendar and collaborated with PMO to ensure visibility into impacts across IT portfolio.

• Reported on trends and patterns in change execution, enabling leadership to adjust resources and delivery plans. Project Manager

Sensidea Infotech Solution, VA May 2011 – Nov 2012

• Centralized initiative documentation and controlled versioning to improve traceability and efficiency.

• Tracked project progress across multiple work streams, reporting status, risks, and issues to the executive committee.

• Supported resource planning by identifying under-resourced areas and recommending project reprioritization.

• Led training and rollout of systems, managing dependencies between teams. Project Lead

Freddie Mac, McLean July 1999 – March 2009

• Provided strategic and tactical oversight of complex IT production systems across multiple initiatives.

• Reported metrics and status updates to senior leadership to drive informed steering committee decisions.

• Proactively managed all change that impacts or has the potential to impact production processes.

• Exercised Analytical Skills to effectively engage and challenge others to predict and identify issues and opportunities, and return value through timely solutions that enable the successful delivery of business results.

• Maintained a central repository of all project documentation to ensure that they are version controlled, thereby reducing re-work and improving efficiency of project delivery.

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