Customer Service Technical Support
Resume:
KENDREA PRAYOGG
Personal details
KENDREA PRAYOGG
****************@*****.***
Hanover, Jamaica
Female
Jamaican
Skills
standard computer
applications
Excellent oral and written
communication skills
good time management
skills
ability to exercise initiative
Good problem solving
skills
Flexibility
Good Communication
Multitasking
Excellent Team Player
CRM Proficiency
Time Management
Languages
English
Profile
Highly motivated and detail-oriented professional with proven experience in appointment setting, customer service, housekeeping, and technical support. Skilled in handling high-volume calls, scheduling appointments, resolving customer concerns with empathy and efficiency, and maintaining clean, organized environments. Adept at using CRM systems, managing calendars, and providing technical assistance across various platforms. Recognized for excellent communication skills, multitasking abilities, and a commitment to delivering top-tier service and support in both remote and on-site roles. Education
High School Diploma 2014 - 2019
Black River High School
Caribbean Examination Council
Employment
Customer Service representative Oct 2024 - Dec 2024 Collective Solution
Addressing customer questions and concerns via phone, email, or chat, ensuring clear and empathetic communication.
Identifying issues and providing effective solutions to enhance customer satisfaction.
Updating customer records accurately and maintaining detailed case notes. Following company scripts and guidelines to meet service level agreements Communicate with Customers via email & Chat
customer Service Representative Feb 2024 - Sep 2024 Conduent
Serve as the first point of contact for customers, addressing inquiries via phone, email, or chat. An average of 40 to 50 calls per day is common. Identify customer needs and provide accurate information to resolve issues effectively
Handle transactions using web-based applications, ensuring accuracy and efficiency.
Working closely with team leaders and supervisors to ensure consistent service delivery
Following company scripts and guidelines to meet service level agreements Technical Support Feb 2022 - Jan 2024
Itel
Use remote desktop tools or guide users step-by-step to fix problems. Diagnose and resolve hardware, software, and network issues. Provide excellent customer service and clear, jargon-free explanations. Log, track, prioritize, and close support tickets using systems like Zendesk, Freshdesk, or ServiceNow.
Assist with access permissions, password resets, and user account management.
Create and update user guides, FAQs, and internal troubleshooting Hobbies
Travelling
Hiking
Gardening
documents.
Report and respond to possible phishing, malware, or other security threats. Sales Representative Feb 2021 - Jun 2021
Teleperformance
Make outbound calls to prospective customers or handle inbound calls Understand customer requirements through active listening. Meet or exceed daily, weekly, and monthly sales quotas. Handle objections and close sales effectively.
Maintain in-depth knowledge of the company’s offerings. Accurately input customer information and sales data into the system. Provide after-sales support when necessary to build long-term customer relationships.
Adhere to call quality and data protection standards. Housekeeping Nov 2020 - Jan 2021
Sandals
Sweeping, vacuuming, and mopping floors
Dusting furniture, fixtures, and surfaces
Scrubbing sinks, toilets, showers, and bathtubs.
Disinfecting high-touch surfaces
Wiping down countertops and appliances
Washing dishes or loading/unloading the dishwasher Taking out kitchen garbage and compost
Washing, drying, folding, and ironing clothes/linens Arranging furniture or décor when needed
Keeping an inventory of household/hotel items
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