General Manager Sales Agent
Resume:
Tierra Hill
**** ************ **, ******** **, **554
*********@*****.***
Resume
Education
Currently enrolled at University of Phoenix
Cumulative GPA currently 3.6
Pursuing a Bachelor of Science in Correctional Program Support Services
Work History
Welcome Specialist — Inizio Engage June 2024 — April 2025
Duties include taking inbound calls for patients taking certain Amgen medications. Provided enrollment aid, directed callers to correct departments based on specific needs. Reported any AE (adverse event), side effects, or product complaints according to company guidelines. Daily use of Microsoft Teams, Microsoft Suite, and company-based applications.
Remote Sales Agent – Ignition CX January 2024 – June 2024
Duties include taking inbound sales calls for utility partners. Ranges 20 – 30 calls per day. Disposition each call accordingly and send call check ins to performance coach. Daily use of Microsoft Teams, Microsoft Suite, and various call-logging applications.
Title Clerk – Mountain Sate Auto Auction June 2023 – December 2023
Duties include daily processing of titles for vehicles up for auction and previously auctioned to customers. Processing occurs electronically on the fleet lease application, as well as through various state DMV websites and processes. Additionally, I would contact customers via phone call, email, and with in-person interaction daily to provide information on vehicle titling, purchase information, or aid with an earlier or upcoming purchase. As a title clerk, I also consistently receive, process, and send mail out via FedEx, UPS, and USPS.
Designated Hitter – Walgreen Pharmacy May 2022 – June 2023
As a designated hitter, I acted as both a front desk representative as well as an assistant in the pharmacy. Duties included assisting customers at the register, keeping an orderly store via constant stocking, organizing, and cleaning, and collaboration with suppliers to ensure upkeep of stock. When aiding with the pharmacy, I filled prescription refills as needed, aided pharmacists and pharmacy technicians as asked, and helped customers at check-out.
General Manager – Charley’s Cheesesteaks June 2020 – April 2022
As general manager, I handled the upkeep of the entire restaurant. I always acted as a leader for a roster of 8-10 employees, managed the schedule for everyone that worked at the restaurant, trained new employees on procedures and policies, and watched financial activity for discrepancies. In addition to my managerial duties, I also fielded telephone calls and complaints from customers, processed customer orders, and supported proper stock of all items within the store. During my time as manager, the restaurant reduced annual expenses and achieved all sales and profit goals.
Additional Skills
Proficient in Microsoft Suite
Excellent adaptability skills and multitasking capabilities
References
Richard Sisler, GM at Walgreens Pharmacy
Amanda Palladini, TL at Inizio Engage
***************@*****.***
Tammy Jordan, DM at Charley’s Philly Steaks
Aaba Shadali, TL at Inizio Engage
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