Project Management Manager

SUMMARY OF QUALIFICATIONS

• Proactive leader with 21+ years of experience working with Executive and Senior Leadership within complex markets such as Healthcare, Financial, & Technology.

• Notable success driving business strategy and growth while ensuring operational readiness with over 28+ years of program/project management experience. SIGNATURE COMPETENCIES

• Program/Project Management • Fostering Collaboration • Strategy Development

• Solution Architecture • Operations/Shared Services • Team & Matrixed Leadership

• Process Improvement • Agile/SaaS/AI Dev/CRM • Effective Communication

• Relationship Building • Sales & Client Support • Consulting Services

• Capabilities Management • Business Analysis • Product Development & Management

PROFESSIONAL EXPERIENCE

UnitedHealthcare – Telecommute April 2022 - Present Director, Benefit Strategy & Delivery Core Operations: Claim Product & Data

• Product Strategy & Delivery owner for the Benefit Validation (BenCheck) service that is utilized by Clinical Utilization Management Operations, Provider Portal, and the Benefit Hub.

• Successfully hired, onboarded, and managed delivery team consisting of a capability manager, product owners, and a project manager.

• Exhibits successful matrix management leadership skills with business SMEs and technical partners.

• Effectively fostered collaboration between operations and tech delivery teams to ensure timely delivery of requests and requirements to Benefit Validation constituents and enterprise initiatives (i.e. OCM).

• Created and socialized the Benefit Configuration enterprise strategy and roadmap with operations executives and stakeholders and obtained buy for an enterprise strategy across UnitedHealthcare lines of businesses.

• Documented UHC benefit configuration, case installation, and benefit installation processes for all lines of businesses.

• Created outline and scope definitions for the claim configuration capability within the UHC Product Capability Model on the Tech Ops Hub.

• Drafted Product & Benefit Admin outline and scope definitions for the entire product & benefit admin UHC Product Capability model on the Tech Ops Hub.

• Conducted a claim configuration feedback survey with stakeholders to collect lessons learned and requirements for current benefit processes and system capabilities.

• Researched claim edit and denial codes related to benefit configuration/installation and determined an action plan for the rules that were hitting at a high frequency.

• Created and managed annual MBOs/KPIs for Benefit & Config Strategy & Architecture Capabilities.

• Managed Claim Configuration & Benefit Clarity Stakeholder forum for all UHC lines of business.

• Created and socialized the C&S Benefit Management Solution Cost Benefit Analysis and have obtained funding by microproject.

• Program Managed the C&S Benefit Management Solution digitization program while hiring and managing project management and business analysis resources.

• Led the Benefit Content Consistency program from an operational standpoint with operations leads to ensure all content templates are consistent, hired and managed a business analysis resource to document current process today in which benefit language can be manipulated or changed.

• Drafted the UHC Healthcare Codes strategy to determine a source of truth for all healthcare codes and then determine how all sold benefit plans can be matched to the healthcare codes.

• Benefit Strategy Representative on the Retail-Like Experience program across UnitedHealthcare to determine how the enterprise can become more retail presenting. Jennifer K. Sasse

952-***-**** ********.*****@*****.*** Minnesota Optum Serve – Telecommute April 2019 – March 2022

Director, Capabilities & Strategy Operations & Shared Services

• Managed operational opportunity team for the current Federal Pipeline opportunities worth ~$16.5B for the OptumServe Chief Operating Officer.

• Strategized with Operations Leadership to formulate annual business plans.

• Managed the OptumServe Business Opportunity Lifecycle (BOL) strategy and processes with a cross functional matrixed team across the business.

• Effectively led solution design efforts and managed the sales proposal processes including proposal writing, statement of work reviews, and pricing for COVID Testing opportunities worth ~$387M in 2020 revenue and COVID Testing/Vaccine Opportunities worth ~$383M in 2021 revenue.

• Developed the COVID Vaccine Employer product for over 500 interested employers which resulted in

~$35.6M of employer sales.

• Functioned as lead solution designer for the COVID Veteran Affairs Nurse Advice Line opportunity which resulted in a ~$35M contract award.

• Functioned as liaison between Optum Serve Growth and Operations/Shared Services teams on all Federal and COVID pipeline opportunities by providing recommendations to move forward with the opportunities, connected operational subject matter experts to opportunity work teams, and worked closely with capture and proposal management as needed for successful opportunity submissions.

• Developed Opportunity Management tracking methodology and tools for all federal opportunities and created measurable MBO indexes for reporting to OptumServe leadership.

• Created a playbook for Opportunity Development & Management which included detailed processes for the Capabilities Opportunity role.

Optum Health – Telecommute August 2009 – April 2019 Director, Proposal Architecture Behavioral Solutions November 2012 – April 2019

• Led innovative strategy, solution designs, and pricing during RFP procurements and re-procurements with UnitedHealthcare C&S, UnitedHealthcare M&R, Independent Health Plan (Payer), Commercial, Federal, and direct to State opportunities.

• Successfully fostered relationships with functional areas such as Sales, Clinical, Network, Underwriting, Claims, Information Technologies, Member & Provider Services, Payment Integrity, Training, and Finance.

Senior Implementation Manager Behavioral Solutions November 2011 – November 2012

• Program managed dedicated site implementations for the public sector implementation team.

• Worked with key clients as the implementation liaison (State of New York and UnitedHealthcare C&S).

• Implemented the dedicated site launch team including roles & responsibilities, mentoring new employees, and assisting them with their implementation duties until proficient. Senior Project/Program Manager OptumHealth Corporate PMO August 2009 – November 2011

• Proactively collaborated with the team on required processes to determine the most efficient way to manage Corporate PMO projects.

• Assisted the RIO 2.0 Legal Entity Program as the Financial Services Project Manager and the MLR liaison from December 2010 – February 2011.

Optum Brand Migration Project February 2011 – November 2011

• Effectively program managed the Optum Brand Launch for the new Optum Brand including work teams from Marketing, Communications, Real Estate, Employee Engagement, Legal, Infrastructure, and Interactive Web.

• Served as liaison between internal work teams, management, and Prophet, the strategic partner contracted to assist with the Optum Brand.

OptumHealth UHC Masterbrand Migration Project October 2010 – February 2011

• Served as the OptumHealth Program Manager over the four business units to effectively plan and manage the migration to the UHC Masterbrand for private labeled business. OptumHealth New Mexico Claims DCAP Project December 2009 – November 2010

• Successfully managed the implementation of six relaxed claims edits back into production for this public sector/behavioral health client.

California AB2179 Regulation Project November 2009 – January 2010

• Assisted impacted areas (Behavioral Health, Physical Health, Dental, and compliance) draft work plans for the work streams that needed to be updated to support this regulation. Market Driven Product Key Initiative Project August 2009 – December 2009

• Acted as secondary project manager and performed project management tasks effectively. Project Consulting Group – Minneapolis, MN November 2008 - February 2009 Senior Project Management Consultant Meritain Health Acquisition & Claims Conversion Projects November 2008 – January 2009

• Successfully triaged and managed an acquisition and claims project for the Vice President of Finance. BlueCross BlueShield of Minnesota – Eagan, MN January 2008 – October 2008 IS Project Manager Senior Enterprise Project Management Office Integrated Health Management Project January 2008 – October 2008

• Effectively acted as the Operations Integration Project Manager for the Disease Management strategic initiative within the Integrated Health Management division which included several business areas such as product, marketing, clinical, network, and IT.

Hollstad & Associates – Burnsville, MN October 2006 – December 2007 Project Management Consultant BlueCross BlueShield of Minnesota Utilization Management/Network Management January 2007 – December 2007

• Managed project plan, decisions, scope, forecast/budget, resource plan, and project deliverables of six workgroups (Medical Policy, Benefit Design, Network Management, Communications/Public Relations, Business Implementation, and IT Implementation) regarding the health plan’s High-Tech Diagnostic Imaging strategy.

SelectAccount October 2006 – December 2006

• Successfully managed Health Savings Account (HSA) pricing imitative which included sales, marketing, operations, and information technology deployments via corporate project standards. UnitedHealthcare - Edina, MN January 2004 - October 2006 Sales Desktop Manager of Support and Operations January 2006 - October 2006

• Managed and prioritized work for the Support and Operations team of four individuals. eCRM Release Project Manager January 2004 - January 2006

• Managed projects, communications, financials, and user acceptance testing for multiple application software releases for the eCRM team consisting of multiple business segments. ADDITIONAL PROFESSIONAL EXPERIENCE

• Project Manager, Norstan Communications January 2003 - January 2004

• Application Team Lead, Norstan Communications May 2001 - January 2003

• Systems Application Consultant, Zamba Solutions January 1999 - April 2001

• Associate Process Engineer, SRDC May 1998 - January 1999

• Customer Application Engineer, SDRC June 1996 - May 1998 EDUCATION

• Master of Business Administration, University of St. Thomas, Minneapolis, MN

• Bachelor of Industrial Engineering, University of Minnesota, Duluth, MN Minor: Mathematics

• Expert in Microsoft Office Suite including Project and Visio

• Proficient in Salesforce, AHA, and Rally

• Agile Certified

REFERENCES

• Available upon request

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