Customer Service Sales Representative

Melissa J. Hopper

Shelbyville, TN *****

*********@*****.*** 931-***-****

Professional Summary

Experienced Customer Service and Sales Professional with over 3 years in customer service and sales environments, specializing in proactive account management, issue resolution, and cross-selling/up-selling strategies. Adept at maintaining customer records, handling transactional activities, and partnering with field sales teams to drive business growth. Strong problem-solving skills, decision-making abilities, and Microsoft Suite proficiency to support operational efficiency and customer satisfaction.

Professional Experience

Hirotec America Manufacturing Fayetteville, TN

Purchasing Agent (01/2023 - 01/2025)

Managed customer orders, order status, issue resolution, and billing inquiries via phone and email.

Partnered with vendors and suppliers to ensure accurate order fulfillment and delivery tracking.

Maintained customer records and purchasing documentation in SAP.

Assisted in cross-functional team collaboration to implement new programs and projects.

Calsonic North America, Inc. Shelbyville, TN

Project Management (01/2005 - 04/2023)

Coordinated customer requirements, order processing, and program implementation.

Managed pre-production parts, tier II components, and service parts.

Facilitated design changes and customer communications to ensure seamless execution.

Calsonic North America, Inc. Shelbyville, TN

Kaizen Manufacturing Supervisor (01/1999 - 01/2005)

Developed and delivered training programs for shop floor management and process improvement.

Ensured compliance with ISO/QS standards and safety protocols.

Skills & Qualifications

Customer service and sales expertise with a focus on cross-selling and up-selling.

Strong communication skills for engaging with internal and external customers.

Problem-solving and decision-making abilities to resolve complex issues independently.

Microsoft Suite proficiency (Word, Excel, Outlook) for managing customer records and transactions.

Ability to work independently and collaboratively in a team environment.

Experience handling sensitive customer situations and enforcing company policies.

Education

Some College Motlow Community College, Tullahoma, TN

References available upon request

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