Customer Service

Professional summary Customer service professional with over a decade of experience in enhancing client satisfaction through effective communication, problem-solving, and collaboration. Demonstrates expertise in CRM, case management, and behavioral health, ensuring seamless client interactions and service delivery. Committed to fostering strong client relationships and optimizing operational efficiency, contributing to the success and growth of the organization.

Samantha Smith

Customer Service

Lincoln Park, US, 48146 / +1-734-***-**** / ***************@*****.*** Employment history

DEC 2019 - APR 2020

WYANDOTTE, MI

Suicide Prevention Coordinator, Team Wellness Center DEC 2017 - DEC 2018

WYANDOTTE, MI

File Clerk/Receptionist, Wyandotte Orthopedic Office APR 2016 - OCT 2019

ROMULUS, MI

Move Coordinator, MORSE MOVING & STORAGE

FEB 2015 - APR 2016

TRENTON, MI

Crew Leader & Cashier, TIM HORTONS

Managed high call volumes, ensuring rapid response and resolution of customer queries. Enhanced customer satisfaction through effective communication and problem-solving. Documented customer interactions in CRM for accurate record-keeping and follow-up. Collaborated with teams to address complex issues, improving service delivery. Maintained composure in challenging situations, fostering trust and rapport. Managed high-volume files, ensuring accurate retrieval and efficient organization. Enhanced filing system, categorized documents, and maintained up-to-date records. Scanned and digitized documents, improving accessibility and reducing physical storage. Provided prompt file retrieval, delivering excellent internal customer service. Scheduled appointments and meetings, optimizing executive schedules. Coordinated household and vehicle relocations with precision and customer satisfaction focus. Streamlined communication between customers, sales, and operations for seamless moves. Resolved logistical challenges to ensure timely and efficient relocation services. Enhanced client satisfaction through proactive problem-solving and attention to detail. Coordinated customer relocations by collaborating with teams, ensuring seamless execution and enhancing overall customer satisfaction.

Oversaw logistics for household and vehicle moves, achieving timely completions that resulted in substantial improvements in customer feedback.

Maintained comprehensive move documentation to streamline processes, contributing to marked gains in operational efficiency.

Partnered with sales and operations teams to address customer needs, fostering a unified approach that led to stronger client relationships. Evaluated customer feedback to identify service gaps, implementing changes that enhanced service delivery and boosted client retention.

Led logistics for over 100 relocations, ensuring timely services and achieving substantial improvements in customer satisfaction ratings.

Led customer service in fast-paced environment, ensuring satisfaction and efficiency. Trained new team members, enhancing team productivity and cohesion. Supported inventory management, contributing to optimal stock levels. Addressed customer issues swiftly, maintaining positive relationships. 2021 - APR 2025

DALLAS, TX

Relocation Coordinator, Suddath

Coordinate relocations, ensuring seamless transitions for clients, enhancing satisfaction. Streamline processes, achieving notable efficiency improvements in relocation timelines. Facilitate communication between departments, fostering collaboration and reducing errors. Analyze client needs, providing tailored solutions, resulting in positive client feedback. Resolve relocation challenges, maintaining high service standards and client trust. Cultivated strong client relationships, ensuring personalized support throughout the relocation process, leading to elevated client loyalty.

Implemented a tracking system for relocation timelines, achieving measurable improvements in delivery speed and customer satisfaction.

Evaluated relocation challenges and developed strategic solutions, significantly reducing service disruptions and enhancing operational efficiency.

Partnered with cross-functional teams to optimize resource allocation, resulting in smoother logistics and timely project completions.

Designed and executed a feedback loop with clients, enabling continuous improvement and fostering a culture of responsiveness within the team. Education

JAN 2010 - JUN 2011

MONROE, MI

General Studies, Monroe Community College

SEP 2004 - JUN 2008

TRENTON, MI

High School Diploma, Trenton High School

Courses

Customer Service Certification at Tim Hortons

Skills Customer Service Microsoft Office

Communication Problem Solving

Organization HIPAA

Medical Terminology Case Management

Behavioral Health Public Health

CRM Team Collaboration

Conflict Resolution Data Analysis

Adaptability Customer Engagement

Time Management

Additional information Certifications

CPR Certification

First Aid Certification

Driver's License

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