Customer Service Food

SKILLS

PROFESSIONAL SUMMARY

EXPERIENCE

ALINA ROSE

VILLAGRANA

A

V

Los Angeles, California 90660, 562-***-****, ***************@*****.***

• Guest engagement • Strong work ethic • Positive and professional

• Multitasking and organization • Liquor, wine, and food service • Team collaboration Dynamic and results-driven professional with a strong background in customer service and sales, with over 8 years of customer service experience. Proven expertise in upselling techniques and guest engagement, consistently enhancing customer satisfaction. Skilled in cash handling and maintaining a positive, professional demeanor, I thrive in fast-paced environments while delivering exceptional service. Restaurant Server August 2024 - February 2025

Kona Steak and Seafood Monterey, California

• Listened to guest needs and responded promptly for personalized service.

• Communicated professionally with customers, colleagues, and supervisors.

• Collaborated with kitchen staff to communicate special requests or modifications from guests accurately. Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods.

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• Explained details for new menu items and daily specials.

• Greeted customers upon arrival and escorted them to their tables.

• Took accurate food and drink orders from patrons utilizing POS system.

• Followed up with guests to ensure satisfaction, replenishing food and drink items. Cocktail Server February 2021 - September 2023

Toca Madera West Hollywood, California

• Delivered top-quality service with personable greetings and swift acknowledgment of in-house guests and VIPs.

• Completed online training courses required by employer for continued professional development.

• Demonstrated flexibility by working in various areas of establishment based on staffing needs.

• Listened attentively to customer feedback or concerns and relayed them to management when appropriate.

• Processed beverage and food orders using POS system.

• Collaborated with bartenders to ensure timely preparation of ordered drinks.

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• Recommended beer and wine selections, including house specials and promotional offers. Sales Associate November 2022 - September 2023

Alo Yoga Manhattan Beach, California

• Assisted customers in finding suitable products according to their needs.

• Built rapport with customers by offering friendly, welcoming environment in store.

• Resolved customer complaints diplomatically to ensure satisfaction and maintain positive brand image.

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• Handled cash register transactions efficiently and accurately.

• Offered personalized styling advice based on customer preferences.

• Monitored fitting rooms ensuring customers received assistance when required.

• Processed returns, exchanges, and refunds in accordance with company policies.

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Restaurant Server January 2019 - February 2021

Sur Resturant Carmel by the Sea, California

• Took accurate food and drink orders from patrons utilizing POS system.

• Participated in team meetings discussing upcoming events, promotions, or changes within restaurant environment.

• Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions.

• Satisfied customers with fast, friendly food service. Sales Associate January 2019 - May 2020

Cage Clothing Carmel by the Sea, California

• Handled cash register transactions efficiently and accurately.

• Offered personalized styling advice based on customer preferences.

• Resolved customer complaints diplomatically to ensure satisfaction and maintain positive brand

• Processed returns, exchanges, and refunds in accordance with company policies.

• Sourced and delivered special orders to fulfill customer requests.

• Maintained customer satisfaction, quickly resolving issues and offering expert assistance. Restaurant Hostess/Server January 2016 - January 2018 Islands Resturants Monterey, California

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• Maintained seating charts to optimize station rotations.

• Communicated with management and service staff to address customer needs.

• Offered assistance to elderly or disabled guests by holding doors open or helping them navigate through restaurant.

• Trained new hostesses on restaurant procedures and policies.

• Coordinated seating arrangements to accommodate walk-ins and reservations effectively.

• Greeted guests upon arrival and escorted them to their tables. EDUCATION

• Addressed customer concerns or complaints professionally and promptly. Diploma June 2019

Carmel High School, Carmel by the Sea

Arizona State, Tempe Arizona

Did not graduate but completed 2 years

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