Customer Service Exceptional
Resume:
Peterson Elissan
Lehigh Acres, FL *****
*****************.**@*****.***
Professional Summary
Dynamic and results-oriented professional with extensive experience at Walmart, adept at enhancing inventory accuracy and customer satisfaction through effective merchandise stocking and customer service. Excels in team collaboration and problem-solving, demonstrating a positive attitude and a commitment to safety compliance. Proven ability to improve workflow efficiency and support retail merchandising objectives.
Skills
Willing to learn
Positive attitude
Shelf stocking
Customer service
Friendly and personable
Heavy lifting
Loading and unloading
Customer assistance
Customer relationships
Punctual and reliable
Merchandise stocking
Product restocking
Stock rotation
Cleaning procedures
Supply restocking
Clear communication
Shelving of products
Flexible schedule
Product organization
Truck unloading
Energetic and outgoing
Price checking
Safe lifting procedures
Money handling
Pallet jack operation
Pallet jack handling
Merchandise display
Warehouse safety
Proper stacking and storage
Order receiving
Safety processes and procedures
Stockroom maintenance
Warehouse operations
Complex Problem-solving
Product labeling
Merchandise rotation
Display assembly
Product displays
Performance improvement
POS systems
Equipment monitoring
Loss prevention
Equipment cleaning
Equipment operation
Paperwork completion
Front-end maintenance
Forklift operation
Planogram execution
Signing and pricing
Proficient in type equipment
Security monitoring
Verbal and written communication
Safety compliance
Warehouse equipment operation
Physical stamina
Stock replenishment
Inventory cycle counting
Inventory reporting
Storage management
Loading dock safety
Barcode scanning
Proficient with planograms and schematics
Workflow efficiency
Protected lifting
Able to lift number lbs.
Pallet management
Workplace organization
FIFO stocking
Product tagging
Facilities sanitizing
Safety methods
Skilled in type equipment
RFID scanning
Shelf merchandising
Workstation cleaning
Attention to detail
Teamwork and collaboration
Quick learner
Stocking and replenishing
Stocking
Time management
Critical thinking
Dependable and reliable
Motivated team player
Exceptional time management skills
Decision-making
Organization and categorization
Shipment receiving
Inventory management
Stock management
Merchandising and display
Inventory tracking
Retail merchandising
Shipping and receiving
Work History
January 2021 - Current
Publix - Naples, FL
Customer Service
Enhanced customer service by promptly addressing inquiries and concerns.
Enhanced bidder satisfaction with timely communication and professional customer service.
Increased sales with targeted marketing initiatives and exceptional customer service.
Increased referral rates through exceptional customer service and communication skills.
Strengthened client relationships through consistent communication and excellent customer service.
Provided excellent customer service, addressing any concerns or inquiries promptly.
Increased sales by providing exceptional customer service and product knowledge.
Cross-trained and backed up other customer service managers.
Provided excellent customer service, addressing member needs promptly and courteously.
Increased repeat business through exceptional customer service and relationship building.
Used excellent customer service skills in addressing passengers' needs.
Anticipated guests' needs and delivered excellent customer service.
Displayed excellent customer service when greeting customers and accepting donations.
Improved overall client satisfaction by consistently providing exceptional customer service.
Delivered exceptional customer service, addressing concerns and handling returns professionally.
Confirmed excellent customer service by quickly resolving customer concerns.
Provided exceptional customer service, promoting repeat business from satisfied clients.
Provided excellent customer service, resulting in positive feedback and repeat business.
Increased client loyalty through exceptional customer service and personalized consultations.
Managed business customer service, responding to requests and concerns promptly.
Provided exceptional customer service through timely communication and problem resolution.
Streamlined customer service processes, reducing wait times and increasing satisfaction.
Provided exceptional customer service, leading to increase in repeat patronage.
Monitored customer feedback to improve barista performance and customer service.
Provided excellent customer service by addressing inquiries promptly and knowledgeably.
Developed strong working relationships with clients, providing exceptional customer service.
Trained stock team in merchandising, storage management and customer service.
Delivered exemplary customer service and warmly greeted guests.
Streamlined order fulfillment processes for faster customer service and satisfaction.
Strengthened company reputation by delivering exceptional customer service and support.
Managed restaurant scheduling, foodservice and customer service.
Provided excellent customer service to patients and medical staff.
Coordinated customer service team projects, achieving successful on-time completion.
Interacted with customers and employees to resolve customer service concerns.
Improved customer service levels with timely and accurate demand forecasts.
Provided excellent customer service, resolving client concerns efficiently and effectively.
Upheld high standards for customer service and led by example.
Delivered exceptional customer service by addressing concerns promptly and professionally.
Provided exceptional customer service, resolving billing disputes quickly and professionally.
Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Provided excellent customer service, addressing parent concerns promptly and professionally.
Delivered exceptional customer service, addressing concerns and providing product recommendations.
Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings Number%.
Provided outstanding customer service, addressing concerns promptly and professionally.
Maintained standards of quality, timeliness, productivity and customer service.
Generated reports and tracked customer service metrics on daily basis.
Provided extraordinary customer service to clients.
Enhanced customer service experience by efficiently processing purchases and returns.
Achieved consistent customer service excellence, maintaining positive attitude under pressure.
Increased customer service ratings significantly through personable service.
Facilitated customer service initiatives by addressing inquiries promptly and professionally.
Enhanced visitor experience by providing friendly and informative customer service.
Provided exceptional customer service, addressing clinician inquiries promptly and professionally.
Developed customer service processes to improve customer satisfaction.
Provided friendly and attentive customer service, resulting in repeat patronage.
Exceeded performance expectations, receiving recognition for outstanding customer service skills.
Immediately brought critical issues to customer service manager for resolution.
Assisted clients with luggage handling, demonstrating exceptional customer service skills.
Promoted positive member relations through providing excellent customer service.
Provided exceptional customer service, addressing passenger inquiries promptly and professionally.
Optimized organizational efficiency by mentoring personnel on customer service protocols.
Delivered exceptional customer service, addressing client concerns promptly and professionally.
Delivered exceptional customer service, resolving any issues promptly and professionally.
Resolved customer service issues related to pricing or discounts.
Implemented new quality assurance and customer service standards.
Answered customers' questions and providing exceptional customer service.
Provided exceptional customer service, addressing member concerns promptly and professionally.
Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings Number%.
Provided exceptional customer service, addressing passenger concerns professionally and courteously.
Provided exceptional customer service, resolving inquiries and issues on spot.
Collaborated with other areas to provide quality, seamless customer service.
Answered inquiries and provided superior customer service to clients.
Directed cleaning, restocking, and customer service activities.
Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Maximized client retention through exceptional customer service and timely followups.
Implemented and developed customer service training processes.
Delivered excellent customer service, resulting in increased member retention rates.
Trained installers, sales representatives and customer service representatives on electronics products.
Trained newly hired employees on routine tasks and customer service.
Provided exceptional customer service, addressing patient inquiries promptly and professionally.
Demonstrated dynamic customer service by responding to customer inquiries.
Provided exceptional customer service, resolving inquiries and complaints efficiently.
Increased repeat business with exceptional customer service and personalized attention.
Offered administrative and customer service support to customers.
Documented customer service policies, scripts and procedures in Language.
Provided excellent customer service, addressing inquiries and resolving issues promptly.
Oversaw customer service team training and development.
Streamlined customer service by promptly addressing borrower inquiries and concerns.
Educated employees on register use, merchandising, and customer service.
Provided exceptional customer service, resolving client issues efficiently and effectively.
Provided exceptional customer service by proactively anticipating clients'' needs.
Resolved issues and maintained customer service standards.
Maintained exceptional customer service standards throughout every shift.
Developed loyal customer base by providing excellent customer service.
Provided exceptional customer service, addressing patient inquiries professionally and compassionately.
February 2020 - March 2023
McDonald's - Naples, FL
Cook
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Prepared food items in compliance with recipes and portioning control guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Reduced food waste significantly by implementing proper portion control and storage techniques.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Communicated closely with servers to fully understand special orders for customers.
Streamlined kitchen operations with effective communication and collaboration among team members.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
Contributed to positive guest experiences by accommodating special dietary needs and requests.
Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Supported kitchen staff training and development, leading to increased productivity and efficiency.
Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Showcased excellent knife skills for precise cutting and preparation of various ingredients.
Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
Mentored junior cooks in refining culinary skills through hands-on guidance.
Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
Collaborated with management team to develop new menu items.
Introduced waste reduction program, contributing to environmental sustainability efforts.
Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
Enhanced kitchen efficiency by streamlining prep work processes.
Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
Streamlined food preparation process, increasing kitchen productivity.
Developed and maintained clean and organized kitchen workspace, setting standard for team.
Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.
Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
Managed time effectively to ensure timely meal preparation, even during peak hours.
Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
Trained new kitchen staff, ensuring they met restaurant's high standards.
Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
Followed strict standards for food handling and safety, minimizing risks to customers.
Kept kitchen clean and organized by performing daily maintenance tasks.
Maintained food safety and sanitation standards.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Managed opening and closing shift kitchen tasks.
Prepared and served various food items in fast-paced Type environment.
Monitored food quality and presentation to maintain high standards.
Coordinated checklists to keep kitchen clean, stocked and sanitary.
Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Measured and mixed ingredients according to precise recipes for best results.
Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
Adjusted recipes based on ingredient availability or customer request.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Trained and supervised cooking staff to expertly meet daily needs.
Managed kitchen budget for supplies and labor hours, consistently meeting targets.
Planned menus for different events, seasons and customer requests.
Suggested actionable improvements to streamline training procedures.
February 2017 - January 2019
Walmart - Naples Fl
Stocker
Unloaded, sorted and stocked merchandise according to store layout and product placement.
Answered customer questions and provided detailed product information.
Performed inventory control, such as counting, and stocking merchandise.
Greeted customers and directed to requested products.
Maintained effective team member communication.
Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Education
December 2010
Loranzo Naples, FL
Master Of Computer Applications Collect Original
Languages
English
Elementary
Accomplishments
Resolved product issue through consumer testing.
Achieved Result by introducing Software for Type tasks.
Supervised team of Number staff members.
Achieved Result through effectively helping with Task.
Documented and resolved Issue which led to Results.
Achieved Result by completing Task with accuracy and efficiency.
Collaborated with team of Number in the development of Project name.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Certifications
Please
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