Property Management Customer Service

Technical Skills:

Operating Systems: Microsoft windows, MacOS,

Software/Tools: Office 360 CRM Billing Salesforce Remote Access Image-Vision Zendesk Slack Data entry Administration

Skills: Email support Sales Support Order Entry Doc Review Customer support Research Contracts Vendor Coordination Administration Support Detail Oriented

Professional Experience:

Citiwide Professional Services, Dallas, TX

Technical Administrator & Client Support Specialist July 2020 – Present

Provided administrative support for client accounts and sales teams, ensuring smooth operations for contractual agreements and client interactions.

Managed vendor relationships and coordinated service requests, similar to the vendor management responsibilities of property management.

Increased client acquisition by 250% and revenue by 35%, demonstrating an ability to manage and track key business performance metrics, relevant for property management reporting and budgeting.

Utilized CRM for managing customer service requests and ticketing, akin to handling tenant requests and vendor follow-ups in property management.

Processed data and documents for new client onboarding and contract fulfillment, which aligns with tasks such as managing tenant documents, leases, and correspondence in a property management setting.

Toyota, Preston, TX

Sales Associate & Client Relations Specialist October 2019 – March 2020

Demonstrated strong interpersonal skills while negotiating terms and conditions of sales agreements, which translates to effective communication with tenants and vendors in property management.

Provided clients with detailed explanations of products and services, similar to handling tenant requests and educating clients on lease terms, maintenance services, and property-related matters.

Assisted customers with finance and insurance options, showcasing the ability to review and process contracts—skills directly applicable to processing leases, amendments, and managing tenant documentation.

Michaels, Murphy, TX

Sales Associate & Customer Service Representative August 2016 – 2018

Developed strong customer service and administrative skills, including managing customer inquiries and providing product recommendations, which align with managing tenant communications and service requests in a property management environment.

Handled stock and inventory management, a transferable skill for maintaining tenant forms and tracking important documents in a property management portfolio.

Contributed to sales goals by maintaining an organized and customer-focused approach, relevant to managing property files and assisting in revenue collection for tenants.

Sarah International Travel Agency, Queens, NY

Information Analyst & Administrative Support Specialist July 2015 – September 2015

Processed sensitive information with a focus on data accuracy, a skill highly relevant for managing tenant records, lease agreements, and legal documentation in property management.

Coordinated communication with clients to ensure the timely collection of missing data, mirroring the task of following up with tenants for outstanding rent or required documents.

Used MS Office and Excel for data entry and document management, skills directly transferable to managing property management systems, tracking tenant compliance, and assisting with monthly reporting and budgets.

Education

Collin Community College - Associate's degree

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