Customer Relations Route Driver

Fresno, CA 937**-***-*** **** ************@*****.***

MARK MCSWAIN

Focused individual with a background ensuring that E- vehicle inspections are performed as required by federal regulations. A confident Fleet Manager with exemplary math, troubleshooting and testing skills as requested and required by government entities including but not limited to chambers.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. PROFESSIONAL

SUMMARY

Vehicle Maintenance Cost Reduction

Route Optimization Driver management

Fleet Management Transportation Planning

SKILLS

DIRECTOR OF FLEET OPERATIONS 09/2023 to 06/2024

Fresno Metro Black Chamber Of Commerce, Fresno, CA ROUTE DRIVER 05/2019 to 08/2023

Winebow, Benicia, CA

TRANSPORTER 04/2019 to 09/2021

WORK HISTORY

● Improved fleet efficiency by implementing data-driven route optimization strategies.

● Reduced overall operational costs through careful analysis of maintenance expenses. Enhanced driver safety by conducting regular training sessions and implementing rigorous safety protocols.

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Streamlined communication between departments, fostering a collaborative environment for increased productivity.

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● Improved customer satisfaction by providing timely and accurate deliveries of products.

● Enhanced route efficiency by consistently analyzing and optimizing delivery routes. Maintained strong professional relationships with clients through effective communication and problem-solving skills.

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Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.

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Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.

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Reduced vehicle downtime by promptly addressing maintenance issues, ensuring optimal performance throughout the workday.

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California Mortuary Services, Fresno, CA

ACCOUNT MANAGER 09/2017 to 04/2019

Aces Global, Fresno, CA

● Enhanced customer satisfaction by providing timely and efficient transportation services.

● Reduced delivery times by planning optimal routes and adhering to strict schedules. Maintained vehicle safety standards through regular inspections and adherence to maintenance protocols.

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Ensured reliable transportation services by tracking cargo and monitoring shipment progress.

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Maintained a high standard of professionalism and accuracy in handling sensitive cases, ensuring dignity for deceased individuals and their families.

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Developed comprehensive training programs for junior coroners, elevating overall team performance and expertise.

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Increased client satisfaction by building strong relationships and addressing their needs promptly.

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Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

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● Developed customized account plans for clients to help them achieve their business goals. Collaborated with sales team to identify potential upsell opportunities and expand client base.

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Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

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● Contributed to team objectives in fast-paced environment.

● Set and achieved company defined sales goals.

Heald College - Fresno, Fresno, CA

Associate of Science, 05/2012

Pomona High School, Pomona, CA

High School Diploma, 05/2006

EDUCATION

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