Talent Acquisition Human Resources

CHELSEA DHANOOLAL, MBA, SHRM-CP

Georgetown, TX 832-***-**** *********@*****.*** linkedin.com/in/chelsdhan Accomplished Human Resources Professional with 10+ years' experience leading HR initiatives that support business strategy and drive workforce success. Skilled in employee relations, HR operations, organizational development, talent acquisition, and compliance. Adept at managing cross-functional teams, optimizing HR systems, and using HR analytics to influence decision-making at the executive level.

Technical Proficiencies: Microsoft Office, Microsoft Teams, Kronos, Business Objects, SharePoint, SAP, ADP, DMS, Worksight 2.0

(G&A Partners), PrismHR, LMS, WebIAP, Certify, HiringThing, InsideConnector, Greenhouse AREAS OF EXPERTISE

• Strategic HR Management

• Workforce Planning

• Talent Acquisition & Retention

• Employee Relations & Conflict

Resolution

• Policy Development & Compliance

• Compensation & Benefits

• HRIS Administration

• Performance Management

CAREER EXPERIENCE

• Organizational Development

• HR Metrics & Data Analysis

• Training

• Project Management

Human Resources Generalist, Marine Well Containment Company – Houston, TX 2022 – Present

● Lead the execution of comprehensive HR programs, including organizational reviews, performance management cycles, salary benchmarking, benefits administration, and payroll administration, driving operational excellence and aligning with business objectives.

● Champion cross-functional continuous improvement initiatives, optimizing organizational design and enhancing operational and workforce efficiency.

● Direct talent resourcing strategies by overseeing full-cycle recruitment, selection, and onboarding/offboarding processes, ensuring talent acquisition aligns with organizational goals.

● Manage the HR budget, demonstrating strong financial stewardship and ensuring all HR initiatives are delivered within compliance and fiscal responsibility.

● Oversee and coordinate multiple strategic project work streams, establishing key milestones, tracking progress, and ensuring successful project delivery aligned with HR and business priorities.

● Design and deliver workforce analytics, HR dashboards, and executive presentations, utilizing data-driven insights to inform strategic planning and leadership decision-making.

● Resolve complex employee relations issues, ensuring alignment with legal standards and fostering a high-trust, compliant, and positive work environment.

● Manage and optimize vendor partnerships, negotiate contracts, ensure service level compliance, and maintain strong collaborative relationships to support HR initiatives.

● Administer and continuously improve HR technologies as System Administrator, driving enhancements in applicant tracking systems, time and attendance solutions, performance management platforms, benefits enrollment, and HRIS functionality.

● Oversee payroll operations, ensuring accuracy, compliance with state and federal regulations, and seamless integration with HR systems and reporting requirements. Human Resources Generalist, Weee! Inc. – Houston, TX 2021 – 2022

● Took initiative to support the development and implementation of HR initiatives and strategies, working closely with leadership to align HR practices with business objectives across 300+ employees and multiple fulfillment centers.

● Independently managed sensitive employee relations matters, including leading investigations, preparing documentation for disciplinary actions, and supporting performance management processes to reduce organizational risk.

● Acted as a key HR partner to Operations management, advising on workforce planning, performance management, annual compensation reviews, employee relations trends, and expansion projects to support business growth.

● Collaborated with HR leadership to design and execute compliance training initiatives across multiple sites, ensuring regulatory adherence and driving consistent policy application.

● Served as a safety committee leader, partnering with site management to identify, investigate, and resolve safety concerns, while administering workers' compensation claims and improving workplace safety standards.

● Delivered engaging training sessions for managers and employees on HR policies, procedures, and system tools, using PowerPoint, Zoom, and Google Meets to enhance understanding and compliance.

● Played a pivotal role in promoting employee engagement by launching recognition programs, planning engagement activities, and supporting a 90%+ employee participation rate in company-wide surveys. Human Resources Specialist, The Kroger Co. – Houston, TX 2021 – 2021

● Conducted interviews, participated in hiring decisions, managed offers, and coordinated pre-employment screenings for five store locations.

● Administered the full employee life cycle, including sourcing, recruiting, onboarding, and offboarding, ensuring compliance with company policies and labor laws.

● Partnered with store leadership to implement HR processes, engagement initiatives, and retention strategies to strengthen workplace culture.

● Provided HR support on associate relations matters, assisting with coaching, investigations, and workplace issue resolution.

● Coordinated and delivered associate training programs, including new hire orientation and leadership development sessions.

● Supported performance review processes, administered compensation changes, and assisted with associate development planning.

● Assisted associates with HRIS transactions, including personal information updates, direct deposit setup, employment status changes, and system troubleshooting.

Human Resources Administrative Assistant, The Kroger Co. – Houston, TX 2012 – 2021

● Provided administrative HR support to a unionized workforce, assisting with recruitment, onboarding, benefits and compensation administration, I-9 and WOTC compliance, and employee events coordination.

● Monitored timekeeping and processed payroll for 400+ associates; maintained personnel files and uploaded documents into Content Manager.

● Assisted employees with HRIS tasks, including password resets, direct deposit setup, status changes, and ASP/vacation tracking.

● Managed employee data changes in the HRIS system, ensuring accurate record updates for new hires, terminations, and job changes.

● Entered weekly schedules and time clock access in Kronos; created bid sheets for staffing changes and tracked department qualifier progress.

● Supported recruiting efforts by interviewing candidates, assisting in hiring decisions, and facilitating new hire orientation and onboarding.

● Compiled and analyzed headcount, attrition, labor, and productivity reports to support HR leadership in workforce planning and operational decision-making.

EDUCATION AND PROFESSIONAL CREDENTIALS

Master of Business Administration (Human Resources Management and Project Management), 2020 University of Houston-Downtown, Houston, TX

Bachelor of Science (Accounting), 2017

University of Houston-Clear Lake, Houston, TX

Society of Human Resources Management Certified Professional (SHRM-CP)

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