Data Entry Customer Service

SHAWN DUBRET

**** ***** ****** ********, ** ***** 504-***-****

***********@*****.***

Objective

Obtain a long-term position that will allow me to fully apply my communication, organizational and problem solving skills, as well as utilizing my management skills to benefit the organization. Strengths

Experience

• I have enjoyed robust personal and professional development, and am looking to continue that development while at the same time contributing my skills and talents to an organization that appreciates a hard work ethic in conjunction with years of experience. I am extremely customer-focused, and feel the only way to succeed is to go the extra mile.

• Authorized to work in the US for any employer

Owner/Operator

HAIR DIVA Chalmette, La 70043

2015-2025

I operated my business with integrity, passion, and dependability. My goal daily was to give the very best customer service available. I was responsible for all data entry, as well as accounts payable and accounts receivable, inventory control, marketing, and advertising. Northshore Oncology

Libertyville, IL 847-***-****

Medical Receptionist

2008 - 2015

• Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry.

• Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers calls as needed; works with central reception to ensure adequate phone coverageat all times.

• Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).

• Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by grant requirements.

• When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.

• Adheres to all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.

• Exercises the utmost in diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.

• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized

• Informs patient of any existing balance noted in computer and request patient be prepared for any payment due at time of visit.

• Calls patients daily to confirm next day’s appointment.

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SHAWN DUBRET

1019 Alura Avenue Metairie, La 70001 504-***-**** ***********@*****.*** Condell Medical Center

Libertyville, IL 847-***-****

SPECIFIC RESPONSIBILITIES

Cardiac Scheduler / Pre-Access Representative

2004 – 2008

• Coordinated with physicians and other departments to precisely schedule diagnostic procedures (entered data in scheduling system, provide customer with appointment instructions, and other tasks as needed).

• Thoroughly explained and secured hospital and patient legal forms, created and filed patient information packets/folders for upcoming hospital services.

Customer Financial Resolution Representative

• Educated patients regarding financial liabilities, including collection techniques before, during and after date of service.

• Performed quality control of the data entry system to verify that claims and payments were posted correctly, accurately posted charges, payments and adjustments.

• Managed approximately 80-100 incoming calls daily. Registration Specialist & Team Lead

• Primary point of contact, greeted patients, completed full patient registration quickly and cordially, adhering financial and cash control policies and procedures.

• Successfully directed patient flow during practice hours, minimizing patient wait time by applying organizational and leadership skills to guide front office staff.

• Secured medical necessity checks/verification regarding insurance benefits, coverage and eligibility, obtained insurance authorizations for scheduled and unscheduled hospital services. Customer Service Specialist

• Hired as a Patient Transporter, quickly promoted to managing the coordination of all transportation schedules.

• Answered phones, coordinated with other departments, clinical and administrative management.

The Salon

New Orleans, LA 1998 – 2004

Partner and Co-Owner

• Acquird new business, earning double-digit growth in both revenue and repeat customer counts for each successive year.

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