Data Analytics Scrum Master

Timothy Mosher

Manchester, NH ***** 603-***-**** *********@*****.***

DATA ANALYTICS SENIOR ADVISOR

Data Reporting Senior Advisor and Tableau Developer with extensive experience in data analytics, reporting, and visualization. Proficient in leveraging Tableau and SQL to transform complex datasets into actionable insights. Skilled in Agile methodologies and JIRA administration, with expertise in driving efficient reporting processes and enabling data-driven decision-making. Experience with collaborating with senior leadership and cross-functional teams to deliver data models, strategic metrics and visualizations that enhance business performance within Pharmacy Benefits, Human Resources, Service Operations and many other areas of the organization. Passionate about designing innovative reporting frameworks, problem solving, optimizing workflows.

KEY SKILLS

Certified Tableau Developer Certified Scrum Master, Product Owner, SaFE Agilist, PMP .Net Framework

MS Visual Studio SQL Server GitHub AWS VBA Advanced skills Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Visio) JIRA Rally Clarity EPIC Workday Service NOW COGNOS Confluence SharePoint

PROFESSIONAL EXPERIENCE

EVERNORTH, Bloomfield, CT Mar 2020 – Present

Data Analytics Senior Advisor

Led the creation of Roster, Forecasting and Financial dashboards and reporting for all areas of the enterprise including Pharmacy, Service Operations, Financial Risk, HRBP leadership and Digital Solutions. Developed and maintained Tableau servers, dashboards, and websites to enhance performance and user engagement.

Built the IT scorecard for the CIO, integrating HR, Operational and Financial metrics analyzing IT earnings.

Designed complex data source integrations, performance optimized extracts and interactive Tableau dashboards for forecasting models, team roster and capacity models, Human Resource metrics, Service NOW operational data, Enterprise Team Catalog, Cost Models, and Portfolio Strategy.

Implemented Agile dashboard reporting for 700+ teams, leveraging Tableau to track and visualize key performance indicators.

Managed complex data integrations as JIRA/Rally super-administrator, leading reporting and migration efforts.

Delivered presentations on JIRA/Agile metrics and dashboards to SLT and teams, engaging audiences of hundreds to foster alignment, understanding, and adoption of Agile principles and integration of new metrics.

Engaged cross functional teams and training of Tableau dashboards resulting in 300% increase in utilization.

CIGNA HEALTHCARE, Bloomfield, CT Jan 2017 – Mar 2020

Software Engineer Senior Advisor Scrum Master

Provided direction and responsible for output of front end and application development. Developed and maintained Tableau servers, dashboards, and websites to enhance performance and user engagement.

Owned and maintained front end application development for multiple web portal applications.

Led development team Scrum ceremonies, PI Planning, Release management and manage team projects.

Collaborated with senior leadership to create Roadmaps for all development teams.

Created first Agile Community of Practice for Reporting and Risk teams.

Supervised team of 3 to create and maintain software packages on time, within budget and exceeding quality standards.

CIGNA HEALTHCARE, Hooksett, NH May 2014 – Jan 2017

Quality Review Audit Specialist

Performed comprehensive quality assessments and ensured client requirements were met for product releases and patches. Developed automated self-service solutions, achieving efficiency improvements of 60-80% in operational workflows by replacing manual processes.

Timothy Mosher 603-***-**** Page 2

Supervised a team of 4 and product performance to ensure high-quality user experiences, proactively identifying and resolving potential issues prior to release.

Streamlined the billing cycle by implementing VBA automation, reducing manual processing time by 75%.

FIDELITY INVESTMENTS, Covington, KY Feb 2010 – Aug 2013

Procurement Analyst

Spearheaded data mining and SQL-based query analysis to support procurement operations and increased department revenue by over 60%.

EDUCATION

Master’s in Project Management, 2023

University of Hartford

Bachelor of Science (BS) Accounting

Southern New Hampshire University

PROJECTS

Led enterprise-wide JIRA reporting migration, enabling cross-functional collaboration for 700+ teams and 10,000 users and aligned reporting metrics for the Executive Leadership teams.

Partnered with senior leadership to develop customized metric dashboards with organizations from Pharmacy Benefits Management, Digital Solutions, Agile Coaches, HR (HRBP) teams, Service Operations, Rostering and Financial organizations.

Designed and maintained geospatial Human Resources dashboards, Pharmacy Benefits Cost Models, Digital Operations, Pathfinder Forecasting, Clarity Roster and Financial dashboards in Tableau, collaborating with the Executive Leadership teams.

Developed financial forecasting models and capacity dashboards for SLT and created interactive Tableau dashboards, streamlining reporting and decision-making processes across the organization.

Optimized server performance and dynamic dashboards for executive websites, enhancing data visualization and accessibility.

Multiple Cigna Stand Out recognitions and business referrals from customer for collaborations, innovative development, expedited delivery and continued support.

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