Customer Service Sales Associate

MIKA MCCAIN

Yukon, OK *****

+1-572-***-**** - *********@*****.***

PROFESSIONAL SUMMARY

• Over 10 years working in all kinds of Customer Service roles.

• Experience in Retail Floor Sales Associate roles

• Utilizing the POS system

• Additional experience working in department/grocery and Restaurant settings. Other areas of experience include Food server, cashier, team-member, warehousing, stocker, merchaindaiser, etc.

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SKILLS

• POS systems expert

• Strategic sales knowledge

• Cash flow management

WORK HISTORY

04/2021 to 11/2022 Store Opener

BARGAIN THRIFT STORE – Oklahoma City, OK

Implemented efficient scheduling practices to optimize staff coverage during peak hours while minimizing labor costs.

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• Managed inventory levels for optimal stock availability and reduced waste. Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

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• Examined incoming inventory, merchandised shelves and prevented shrinkage.

• Marked-down clearance items and relocated merchandise to proper store areas. 08/2018 to 12/2020 Sales Floor Associate

Big Lots – Yukon, OK

Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

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• Greeted customers, helped locate merchandise, and suggested suitable options. Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.

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Developed strong product knowledge to address customer inquiries accurately and efficiently.

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09/2017 to 01/2018 Reducer

COMMUNITY THRIFT STORE – Oklahoma City, OK

• Skilled at working independently and collaboratively in a team environment.

• Managed time efficiently in order to complete all tasks within deadlines. 05/2016 to 02/2018 Sales Floor Associate

Goodwill Industries – Oklahoma City, OK

Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

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• Greeted customers, helped locate merchandise, and suggested suitable options. Handled returns and exchanges with focus on customer satisfaction and policy adherence.

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Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.

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01/2015 to Current Stage Hand

I.a.t.s.e. local 112 – Oklahoma City, Oklahoma

Ensured timely set-up and tear-down of stage equipment, leading to seamless transitions between performances.

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Worked with stage technicians set up and calibrate lighting, microphones and recording equipment.

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Demonstrated flexibility in adapting responsibilities as needed due to unexpected circumstances or last-minute changes before showtime.

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Implemented safety protocols during set construction and dismantling processes to minimize accidents or injuries on site.

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Assisted in the construction of custom set pieces for a more immersive theater experience.

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Optimized storage solutions for props and equipment, enhancing organizational efficiency.

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Stored, loaded and unloaded set pieces and technical equipment for daily performances.

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08/2012 to 08/2014 Server

IHOP – Oklahoma City, OK

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

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Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

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Worked with POS system to place orders, manage bills, and handle complimentary items.

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Set positive tone for entire dining experience as first point of contact for incoming guests.

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Handled cash transactions accurately, contributing to balanced daily financial reports.

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Assisted in training new hires, providing guidance on restaurant standards and best practices.

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Resolved customer complaints promptly and professionally to maintain positive reputation.

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01/2008 to 10/2012 Shift Leader

Chuck House – Oklahoma City, OK

• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

• Communicated with customers and team members to solve problems.

• Trained team members on cash register operation and cash handling. Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.

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Provided backup support during high traffic periods by stepping into cashier roles when necessary.

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EDUCATION

01/2013 Diploma: Graphic Design

OSU - Oklahoma City, OK

Some credit hours

2010

Putnam City West High School - Bethany, OK

Expected in 05/2026 Bachelors : Business Admin.

Strayer University - Online

• Awarded Presidents List for the Fall semester of 2023

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