Customer Service Account Manager

Aurora Gresham

*** ******* *** **

Atlanta, Ga **354

Cell: 404-***-****

******.*******@*****.***

Profile

Diligent and enthusiastic professional with strong experience in customer service, life and safety, and administrative work. Proven expertise in identifying and detecting issues effectively. Successful record in assisting in facilities related projects. I am looking to obtain a position at a company that values commitment, safety and welfare. Skills

• Extensive experience with customer service.

• Demonstrate strong interpersonal.

• Communication skills both verbal and written to multiple levels of management. As well as co-workers and end users.

• Proficient computer skills include Microsoft Office Suit (Word; Excel; PowerPoint; Outlook; Project). Other tools include WinTeam, Disciplinary Notices, Jira, Okta, Workday, myKastle, IOffice, Envoy, and Angus.

• Exceptional time management and decision-making skills. Professional Experience

Allied Universal Services May 2011 to February 2024 Assistant Account Manager

Manage front desk, create badges, organize, review, and file reports. Completed I-9 verification and responsible for workplace orders, responding to employees' requests and assisted in event planning, help oversee vendors, monitor CCTV, and patrol premises. Education and Training

Southwest State University Marshall- Bachelor's Degree in Sociology 1996-2000 Marshall, Minnesota