Instructional Designer Quality Control
Resume:
COURTLAND M. COON
WRITER/EDITOR/RESEARCHER
Portfolio: https://sites.google.com/view/courtlandcoon/home CONTACT
***********@*****.***
EXPERIENCE
Instructional Designer, ICF International, Inc.
August 2022–March 2025
• Developed web-based, instructor-led, webinar, and retreat-based trainings and learning solutions on behalf of government agencies using the Analysis, Design, Development, Implementation, and Evaluation (ADDIE) model, including:
o Environmental Protection Agency (EPA)
o Center for Army Leadership (CAL)
o Army Research Institute (ARI)
o Internal Revenue Service (IRS)
o Architect of the Capitol (AOC)
o Department of Justice (DOJ)
o Federal Highway Administration (FHWA)
o Patient-Centered Outcomes Research Institute (PCORI) o Department of Health and Human Services (HHS)
• Designed competency models and career paths as part of workforce development for IRS employees.
• Composed responsive technology-delivered curricula and performance support solutions using Articulate Storyline.
• Collaborated with software developers to create instructional scenarios for web-based training using Vyond.
• Reviewed products for adherence to style and storyboard guidelines, writing standards, and course task flow.
• Conducted needs assessments for training development across various career paths and grade levels.
• Incorporated human-centered and design principles to address learning objectives.
• Collaborated with programmers to oversee quality control on the implementation of SCORM-compliant course content into learning management systems (LMS).
Instructional Systems Designer, Infina, Ltd.
September 2015–July 2022
• Designed and developed web-based, SCORM-compliant technical training content for the Air Traffic Organization (ATO) using Articulate Storyline, Adobe Photoshop, and Adobe Illustrator.
• Prepared storyboards of deliverables for Web-Based Recurrent Training (WBRT) for more than 14,000 air traffic controllers using the ADDIE model.
• Composed facilitator guides for Instructor-Led Recurrent Training
(ILRT).
• Organized logistics for synchronous and asynchronous training. SKILLS
• Adobe Acrobat
• Adobe Illustrator
• Adobe Photoshop
• Articulate Rise
• Articulate Storyline
• Analysis, Design, Development,
Implementation, and
Evaluation (ADDIE) Model
• Camtasia
• Curriculum Development
• Figma
• HTML, CSS, & JavaScript
• Microsoft Access
• Microsoft 365
• Proposal Writing
• SAP S/4HANA
• Section 508 Compliance
• Spanish—limited-working
proficiency
• Structured Query Language
(SQL)
• Successive Approximation
Model (SAM)
• UX Writing
• Visio
EDUCATION
The George Washington
University
Bachelor’s Degree, Political Science,
magna cum laude, May 2012
CERTIFICATIONS AND
TRAININGS
• eLearning Essentials:
Instructional Design, National
Association of State Boards of
Accountancy (NASBA), 2022
• Diversity, Inclusion, and
Belonging, PMI Registered
Education Provider, 2022
• Writing a Proposal, National
Association of State Boards of
Accountancy (NASBA), 2022
• Writing White Papers, National
Association of State Boards of
Accountancy (NASBA), 2022
• Modified and uploaded airport overlays for the Runway Safety Tool
(RSAT) database to catalog surface safety events.
• Produced course design guides and detailed content outlines to draft storyboards for training.
• Updated technical training for quality control/quality assurance courseware.
• Wrote assessments for web-based courses for air traffic controllers.
• Oversaw quality control on copy and courseware prior to delivery.
• Managed courseware in LMSs for curriculum development. Instructional Designer, PowerTrain, Inc.
January 2013–January 2015
• Created instructional content for web-based trainings for the Office of Personnel Management (OPM), the Food and Drug
Administration (FDA), and the Department of Energy (DOE) using both ADDIE and the Successive Approximation Model (SAM).
• Revised training assessments for web-based courses.
• Programmed courseware of trainings for personnel management.
• Produced project proposals for eLearning courses and repositories.
• Penned post-course feedback for evaluation of adult eLearning for OPM.
Editorial Intern, Sage
January 2012–January 2013
Maintained databases for reference works; Conducted analytical research of primary documents for online anthologies, almanacs, and encyclopedias. Intern, Dewey Square Group
September 2012–December 2012
Drafted blog posts, letters to the editors, and op-eds for non-profit organizations as part of public relations campaigns. Intern, Catalist
June 2012–August 2012
• Acquired voter files to maintain databases used for progressive causes.
• Analyzed election information from state and county boards of elections to develop models to track voting patterns and behavior. Archival Assistant, National Archives
September 2011–January 2012
Accommodated researchers in the gathering, cataloging, and categorizing of military and civil service records.
Intern, Office of United States Senator Jeanne Shaheen Summers 2009 and 2010
• Coordinated legislative correspondence and assistance between offices and constituents.
• Conducted research on pending legislation on behalf of legislative correspondents and assistants.
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