Patient Care Customer Service

Elisha Hernandez

830-***-**** *****************@*****.*** Spring, TX 77379

SUMMARY

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. SKILLS

Patient care

Medication administration

Customer service

Time management

End-of-life care

Medical record-keeping

Patient care and companionship

Alzheimer's care

Multitasking and organization

HIPAA compliance

COVID-19 safety policies

Sales techniques

Makeup application

Appointment scheduling

Client relationship building

Upselling strategies

EXPERIENCE

Caregiver/Medtech, Brookdale Assisted Living, March 2022-February 2025 Kerrville, TX

Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming. Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.

Administered medications under physician direction following standard operating procedures. Provided excellent patient support and care to patients and families. Observed and recorded vital signs and reported changes to physicians or nurses. Performed routine office duties such as filing, answering phones and scheduling appointments. Took vital signs such as pulse rate, temperature, blood pressure and weight of patients. Observed any changes in patient's condition or behavior and reported it immediately to the doctor.

Account Executive, Regional Finance, February 2021-January 2022 San Antonio, TX

Reviewed credit histories, income statements, and other financial information of loan applicants.

Negotiated terms and conditions of loan contracts. Approved or denied loan applications based on established guidelines. Reviewed loan agreements to confirm completeness and accuracy. Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.

Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.

Front Desk Agent, Econo Lodge Inn, August 2020-February 2021 San Antonio, TX

Managed cash drawer responsibly throughout shift.

Addressed customer needs in a timely manner.

Performed light housekeeping duties such as stocking supplies or cleaning surfaces. Processed payments accurately and efficiently.

Cryotherapy Technician, Forever Young, February 2019-June 2020 Boerne, TX

Explained the benefits of cryotherapy treatments to potential customers. Assisted with setting up new accounts, taking payments, and scheduling appointments for clients as needed.

Kept detailed documentation regarding client's progress throughout the course of treatment. Beauty Advisor at Smashbox/Origins, Bealls Dept Store, June 2016-November 2018 Boerne, TX

Provided customers with product advice and recommendations based on their individual needs.

Assisted in the development of new beauty products and services. Assisted in opening and closing procedures including counting money drawer contents at end of shift.

Preformed mini facials at the counter for clients. Counter Manager at Clinique, Bealls Dept Store, January 2015-November 2018 Boerne, TX

Created weekly schedules for counter employees.

Resolved customer inquiries and complaints requiring management-level escalation. Foundation matching for customers.

Inventory check.

Mini facials and makeup for clients.

Floor Supervisor, Bealls Dept Store, March 2013-November 2018 Boerne, TX

Scheduled staff shifts and assigned duties to ensure efficient workflow. Provided excellent customer service by responding promptly to inquiries from customers or team members.

Trained new employees on company policies and procedures. Resolved customer complaints in a timely manner while ensuring customer satisfaction. Managed scheduling for staff, ensuring adequate coverage during peak times and projects. EDUCATION AND TRAINING

N/A, Ogle School, TX Expected in April 2026

High School Diploma

Tivy High School, TX May 2006

CERTIFICATIONS

Franchise Focus

Barbcide Be Healthy Initiative

Barbcide

Dermalogica CleanTouch

Esthetician permit

Medtech certified

REFERENCES

References available upon request.

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