Human Resources Generalist / Operations Management

Jose A. Beltran *************@*****.*** • 504-***-****

Kissimmee, Florida

Human Resource & Operational Management

Results-focused professional with 20+ years of demonstrated expertise in providing comprehensive HR leadership, coaching, and operational support.

Demonstrated the ability to adhere and promote policies and procedures, plan key initiatives aimed at team building, training, and developing Team Members to improve employee satisfaction and efficiency. Adept in offering executive level counsel and support to senior management in multiple capacities and in implementing improved human resource and safety policies. Tactful in handling and stewarding sensitive and confidential information.

Areas of Expertise

Performance Management Talent Acquisition & Retention Succession Planning Team Training & Development Policy Development & Implementation Investigations Conflict Resolution Employee Engagement & Retention

Career Accomplishments

● Achieved a 100% reduction in unfilled critical roles and increased employee retention by 20% by analyzing exit interview data and updating organizational policies.

● Revamped and consolidated policies and procedures to align HR programs to business goals resulting in a 25% reduction in employee shortfalls.

● Established personal growth and recognition programs leading to 46 off-cycle promotions and 50% increase participation in optional education programs.

● Volunteering in the Universal Orlando Veterans Network and in the military communities served around the world as the sports program manager through diligent oversight of budgeting, advertising, sponsorship, and logistics.

Professional Experience

Human Resources Generalist Universal Studios Florida, January 2023- October 2024 Served as a Human Resources Generalist that provides excellent flexibility, support, and knowledge to over 1000+ Team Members at Universal Studios Orlando (UO). Primarily provide support to third shift Team Members to maintain a positive employee relations and investigative experience. Excellent in all policies and procedures to promote good policy interpretation. Advanced in problem solving and resourceful thinking, strong empathy and people skills, and an advocate to all Core Values. Served as a liaison with other Human Resources departments, Talent Development, Payroll and Benefits, Team Member Services. Excellent leadership and coaching skills when providing advice and consulting with Directors, Senior Managers and Supervisors on all discipline and performance issues.

● Actively participated in projects initiatives and training events such as revising the Universal Studios Orlando Human Resources onboarding Team Member experience by providing expert insight and assisted on changing the onboarding processes.

● Conducted multiple Human Resources training events to include progressive discipline, investigations, documentation, respect in the workplace, favoritism, and confidentiality.

● Conducted hundreds of Human Resources investigations by conducting interviews, gathering evidence, and liaison with senior management. Conducted multiple cases that include harassment, discrimination, inappropriate behavior, accommodations, and policy violations.

● Expert on systems and programs such as Oracle, ULearn, UKG Pro, PeopleSoft, Sedgwick, UO counseling portal, GEM portal, and the newly SAP (Human Resource Management System).

● Supported Team Member Performance Reviews, Team Member Counseling’s, Performance plans, Appeals and peer review, Town Halls, EIL, TSAT, Veterans Network, and Employee Assistance Program

(EAP).

United States Marine Corps

Human Resources Director Senior Consultant, 1999 - 2022 Delivered confidential leadership, administrative, and operational oversight, and strategic planning to 1,500+ employees. Consulted with executive staff, management, supervisors, and key stakeholders. Partnering with senior leadership and stakeholders in the areas of organizational design, employee relations, talent development, policy compliance, internal investigations, change management, and organizational climate to enhance the overall efficiency of the organization. Oversaw quarterly employee developmental training to promote consistent achievements throughout the organization. Spearheaded the performance evaluation review process and recommended promotions for qualified employees. Resolved employee complaints and grievances.

● Developed and implemented effective onboarding programs supporting 1,400 employees with improved orientation and continued education/training programs. Reinvigorated an employee grievance hearing program and boosted workplace transparency.

● Led three training initiatives for 5 HR business partners and 60 managers in employee appraisals, career planning, coaching, and employee performance.

● Rallied and guided cross-functional teams to develop and implement strategies. Achieved a 15% increase in retention of employees across the improving employee morale and organizational efficiency while reducing lost time organization.

Education & Credentials

Enrolled in the Human Resources Certificate Program with Syracuse University, Syracuse NY.

● Senior Leadership Course Equal Opportunity Representative Course (USMC)

● Senior Family Advocate Program Certified (USMC)

● OSHA 40-Hour Safety Training Certified

Contact this candidate