Customer Service Warehouse Worker
Resume:
Steve Penney
*********@*******.***
Profile
Seeking a position as a Driver utilizing my full range of skills, knowledge and experience that I have obtain while working.
Demonstrated strong communication skills both written and verbal.
Worked in collaboration with other
A self-motivated worker always willing to take on additional responsibilities and duties.
Proven organizational and planning skills, used in scheduling work activities
Completing multiple tasks on time, in a demanding work environment.
Hard worker who can be relied on and depended upon to complete tasks accurately and independently
Quick thinker, computer literate with confidence in the Intranet and Internet.
Works well in a team environment
Highlights of Qualification
Microsoft Certified Systems Administrator and Microsoft Certified Systems Engineer
Microsoft Certified Desktop Support Technician and Microsoft Certified Professional
Microsoft Certified Technology Specialist
CompTIA A+ Certified IT Technician and Network+ Certified
Strong customer service skills and the desire to assist others
Excellent computer skills in MS Office Suite and Windows O/S Education
triOS College, London ON
Network Engineering Diploma
Westminster Secondary School, London ON
Graduated with OAC and Grade 12 Diploma
Work Experience
Self-Employed – Computer Technician
London, ON 2008 to Current
Actively programmed computers for various programs, i.e. Microsoft office etc.
Provided analysis and repair to client’s computers
Cleaned and upgraded computers for customers
Test Centre Administrator
Prometric, London ON 2007 & 2008
Assisted and provided customer service
Responsible for booking and registering clients
Organized, signed-in and checked clients in for their test
Performed technical tasks on computers as well as other various computer tasks as required
Retail Customer Service
Cinema 1, London, ON Seasonal 2006
Provided efficient customer service
Worked at resolving defects, exchanges, and returns for customers in a timely fashion
Engaged with customers while selecting movies of their own or recommended choice Technical Support
Stream International, London, ON 2004 – 2005
Provided answers to all inbound calls and provided technical support for HP and iPod products
Consistently resolved issues and completed calls within time quotas
Achieved Hewlett-Packard award for exceptional performance in 2004
Completed customer interaction training and service excellence certificate
Received six customer service appreciation honours for service excellence
Researched information, retrieved data and updated database References Available Upon Request
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