Business UAT Analyst
Resume:
Smita Mohapatra
SUMMARY
• An experienced Business UAT Analyst with over 6 years of experience in leading cross-functional teams in delivering high-quality software products and driving process improvements.
• Proven ability to facilitate Agile ceremonies and implement Scrum framework and SAFe development process to improve team collaboration, productivity and deliver projects on-time and within budget.
• Expertise in ALM and have extensive experience working on tools like JIRA, Confluence, Agility and HP ALM.
• Adept at identifying and removing obstacles that impede team progress and coach team members to improve their skills in Agile methodologies.
• Expertise in building UAT End to End testing process and ensuring delivery. Specialized in test planning, test scripting, test execution, test reporting, defect tracking, interaction with business teams, documentation and production checkout.
• Strong communicator and problem-solver with a track record of leading high-performing teams and delivering exceptional results.
• Expertise in Financial domain and credit card testing which includes testing with tools such as FileNet, Optima, C3, ACAPS, ACME, EIV, Digicerts.
• Experience in all phases of SDLC which includes Analysis, Design, Development, and testing in both Agile and Waterfall methodologies.
• Expertise in using Postman, Soap UI and Swagger tools for testing.
• Expertise in Manual, Automation, Database and Data warehouse testing. Proficient in writing and executing automation test cases using Selenium, Test Complete and Pycharm application and tools using JAVA and Python scripting language. Also, possesses the ability to use packages that would benefit automation.
• Experience in Database Testing using SQL Server and TOAD SAP solutions.
• Strong experience using Amazon web services for S3, Glue job execution and run.
• Expertise in project scoping, cost, scheduling, defining risks and dependencies, sprint backlog grooming, sprint planning, daily stand ups, collaboration with IT teams, product owners and managers, sprint review, retrospective and demos to ensure team meets the project goals and delivery is as per business needs.
• Experienced with ServiceNow incident management, reporting, request tracking and processing
• Experienced in SQL Server to populate data from various data sources, creating packages for different data load operations for application.
• Strong contributor to process improvement and emphasizes a lot on continuous improvement and adaptation.
• Expertise in Project management and have proven organizational skills to manage and delivery work both as an individual contributor and team lead.
Email – *****.**********@*****.***
2 Page
SKILLS & COMPETENCIES
WORK EXPERIENCE
Employer – JPMorgan Chase & Co.
Address –Wilmington, DE 19801
From – 2022 – Nov 2023
Projects Description: Credit Card Management and Services Responsibility:
● Agile Methodologies (Scrum,
SAFe)
● UAT Testing and Review
● Quality Assurance Strategy
& Processes
● Cross-Functional Team
Facilitation
● Team Building
● Testing Automation Framework
● Test Data Management
● Continuous Integration &
Automation
● Sprint Planning and
Retrospective Meetings
● Time and Budget Management
● Team Leadership & Management
● Technical Support/Solution Delivery
● Stakeholder Engagement
● Coaching and Mentorship
● Process Improvement
● Customer Relationship
Management
● Cash Handling and Customer
interaction
Development methodologies Agile (Scrum, SAFe), Waterfall Tools TestComplete, QAComplete, Agility, FileNet, Optima, C3, ACAPS, ACME, EIV, Selenium, Jenkins, Workday, Postman, SOAP UI,
Swagger, SAP tools, ServiceNow, PowerBI
Framework BDD, TDD
Test Management Tools Quality Center, JIRA, GitHub, Confluence Programming Languages Java, Python
Database/Database tools SQL Server, Toad for SAP Solutions Platform Amazon Web services
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1. Most of the work is carried out in Agile Development process. As a Business UAT Analyst, primary tasks include test planning, test scripting, test execution, test reporting, defect tracking, interaction with business teams, documentation, and production checkout. Also, manages a team of UAT testers. 2. Responsible for Daily stand-up calls to ensure sprint goals are met consistently and delivery is as planned. 3. JIRA has been used extensively for Project and issue tracking, use of agile boards, reporting, code and deployment status, product integrations and tracking testing activities and progress. 4. Demonstrates work to stake holders, product partners and managers on a regular basis in the product development phase to ensure progress and business priorities are met. 5. Work very closely with architects, UX to create design requirements that would help to support product requirements.
6. Serves as the point of contact for business and agile teams which includes stakeholders, managers, IT and QA teams.
7. Leads the ServiceNow UAT team with day-to-day task of incident management, reporting and request management.
8. Involved in sprint backlogs and creating stories along with product owners which are in language that is understood by other stakeholders. Also, ensures that the acceptance criteria are in behavior driven development Gherkin language so as QA/UAT teams can build automation test scripts. 9. Ensures that all stories in sprint are closed with a proper justification of work done. Responsible for reviewing the story work to ensure acceptance criteria is met with development, testing is completed for the acceptance criteria with proper test coverage, test results for QA and UAT are reviewed and then takes the decision for story if is ready to be marked Done/ Complete. 10. Other applications like FileNet, Optima, C3, ACAPS, ACME, EIV, Digicerts are used for credit card building and services. Also, for database testing we use SQL server. 11. Works closely with product managers, IT and QA teams, customer experience and design teams, product partners and stakeholders to ensure UAT testing coverage in agile development process. 12. Works on estimation of new Products, accounts and CRs. 13. Monitoring, Tracking Project Schedule and managing the team. 14. Projecting the Status metrics to internal/external stakeholders, Bug/Issue/Risks/Watch Items Reporting. 15. Analysis of production issues, areas of improvements, providing feedback for various initiatives and presenting procedures, results, designs to stakeholders and vendors. 16. Troubleshoot and provide potential resolution to system issues. 17. UAT testing includes testing of web based, microsite, source code, statement and emails. 18. Also, executes Automation test cases. These use the BDD framework and Gherkin language, coded in Python language and in Selenium tool.
19. AWS S3 and Glue are used to validate the file transfers and job execution. Employer – Department of Posts
From – 2010 - 2015
Projects Description: Deals with building, maintenance, and support of accounts for people of India in Postal Department.
Responsibility:
1. As Lead Business Analyst, primarily responsible for leading product management and the Claims and Duplicates stream in both agile and waterfall models. 2. Responsible for test planning, test scripting, test execution, test reporting, defect tracking, interaction with business teams, documentation, production checkout and review. 3. Leading UAT team of 8 members, delivering on an average of 10-15 projects or enhancements in monthly/ major releases.
4. Involved in production checkouts, UAT in both non-production and production regions, status reporting. 4 Page
5. Works closely with product partners for planning and execution of new products starting with design discussion, requirement/gap analysis, end to end execution and delivery. 6. Involved in Mobile and GUI application testing and review. 7. UAT execution includes both manual and Automation testing. Automation test cases were executed using Selenium tool and BDD framework.
8. Works with different cross-application teams and vendors to resolve/plan the end-to-end design solutions/ issues.
9. Responsible for defect management and lead the defect triage to discuss open issues on daily basis. EDUCATION
Degree – Bachelor of Technology
Department - Computer Science and Engineering
From – 2006-2010
AWARDS AND RECOGNITION
Awarded with Five key recognition as “exceeding expectations” for Outstanding performance in UAT Testing in Credit Card management and Services.
VOLUNTEER WORK
Volunteered time to time in Delaware Food Bank
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