Store Manager Assistant

Randy Young

Germantown, TN ***** 901-***-**** *******@*****.***

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PROFESSIONAL

SUMMARY

Dynamic Assistant Store Manager at Office Depot Inc, recognized for enhancing store performance through strategic sales techniques and effective staff training. Proven ability to build relationships and motivate teams, resulting in increased customer satisfaction and loyalty. Skilled in financial management and inventory tracking, driving consistent sales growth and operational efficiency.

SKILLS

KPI tracking

• Problem-solving

• Pricing and markdowns

• Sales techniques

• Microsoft Office Suite

• Software expertise

Verbal and written

communication

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• Staff training/development

• Operations management

• Delegating work

• Effective leader

• Scheduling

• Employee motivation

• Staff development

• Sales tracking

• Schedule management

• Relationship building

• Financial management

Inventory tracking and

management

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• Recruitment

• Management team building

Payroll administration and

timekeeping

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• Employee development

• Goal setting

• Training management

• Billing

• Quickbooks

WORK HISTORY ASSISTANT STORE MANAGER 08/2014 to CURRENT Office Depot Inc Germantown, TN

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

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Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

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• Rotated merchandise and displays to feature new products and R Y

promotions.

Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

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Walked through store areas to identify and proactively resolve issues negatively impacting operations.

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Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

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Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

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Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

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Processed payments for credit and debit cards and returned proper change for cash transactions.

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Created and maintained safe and secure work environments for employees.

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Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

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Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

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Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

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Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

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Maintained positive customer relationships by responding quickly to customer service inquiries.

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Provided weekly work schedules to employees to accommodate business demands and vacation requests.

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Reconciled daily sales transactions to balance and log day-to-day revenue.

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Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

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Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

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Analyzed customer feedback and implemented strategies to improve customer experience.

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• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget. Increased employee retention, training staff in effective customer service techniques and product knowledge.

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Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.

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Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

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Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

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Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.

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Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.

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Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.

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• Assisted in recruiting, hiring and training of team members. Trained and guided team members to maintain high productivity and performance metrics.

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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

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Interacted well with customers to build connections and nurture relationships.

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Monitored daily cash discrepancies, inventory shrinkage and drive-off.

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Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

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Supervised creation of exciting merchandise displays to catch attention of store customers.

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• Reported issues to higher management with great detail. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

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Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

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Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

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Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

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LANDING SUPPORT SPECIALIST 05/2010 to 06/2014

Memphis International Airport Memphis, TN

Supported ground operations by ensuring lavatory systems were properly maintained.

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Maintained high safety standards by conducting regular inspections and addressing potential hazards.

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Demonstrated adaptability under pressure, adjusting plans as needed based on situational changes during demanding landings or extractions.

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Facilitated successful training exercises by designing and implementing realistic scenarios for landing support operations.

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Managed crisis situations effectively, taking decisive action to mitigate risks associated with each scenario.

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Resolved complex issues by applying technical expertise to troubleshoot problems related to landing support systems or equipment malfunctions.

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Provided reliable logistical support to ensure optimal functioning of all landing operations.

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Boosted team morale, promoting camaraderie through open communication and collaboration.

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Optimized resource utilization by managing equipment and supplies during critical missions.

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Streamlined communication within the team for improved deployment and extraction processes.

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DELIVERY DRIVER 09/2008 to 02/2010

Caravan Packaging Memphis, TN

Picked orders,Loaded my routes daily. Had a different route each day of the week.

Followed a detailed schedule.

Completed on-time deliveries by choosing best and most efficient routes.

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• Delivered packages to customer doorsteps and business offices. Improved customer satisfaction by ensuring timely and accurate deliveries of products.

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Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

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Operated vehicle safely in highly congested areas with no traffic violations.

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• Completed rush deliveries on tight timetables to satisfy customer needs.

Maintained upbeat, positive attitude in busy, customer-focused environment.

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Loaded truck and properly secured items to prevent damage for deliveries.

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Worked scheduled hours as required and took on available shifts during holidays and busy periods.

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Managed customer inquiries and complaints in polite and professional manner.

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• Verified accuracy of all deliveries against order forms. Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

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Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

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Inspected and maintained delivery vehicles regularly to keep in safe working order.

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WAREHOUSE WORKER 06/2003 to 12/2007

U.P.S Memphis, TN

Loaded, unloaded, and moved material to and from storage and production areas.

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• Consistently lifted materials weighing as much as Number pounds. Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.

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Reduced order processing times with streamlined picking, packing, and shipping procedures.

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Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.

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Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

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Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.

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Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.

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Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.

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EDUCATION A.A Marketing 05/2004

University of Memphis, Memphis, TN

High School Diploma 06/2001

White Station High School, Memphis, TN

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