Branch Manager Due Diligence

Eric Lescano

Staten Island, NY ***** 917-***-**** **************@*****.***

Education

B.S. Economics and Accounting

College of Staten Island, School of Business Graduation: May 2014

GPA: 3.30

Relevant Coursework: Accounting, Investment Analysis, Risk Simulation, Business Law, Corporate Finance, International Business, Wealth Management

Professional Experience

KYC Analyst

Erraz Compliance Remote October 2024 – Present

Conduct thorough due diligence to verify customer identity and ensure compliance with KYC and AML regulations during the account onboarding process.

Assess and analyze customer risk profiles, consider transaction patterns, geographic locations, and business activities to identify money laundering and fraud risks.

Utilize LexisNexis, Verafin, and Check System for background checks, sanctions list screening, and monitoring customer transactions for suspicious activities.

Perform Enhanced Due Diligence (EDD) on high-risk customers, gathering additional documentation and investigating deeper to mitigate financial risks.

Maintain accurate and up-to-date customer records within the KYC system, ensuring compliance with evolving legal and regulatory standards.

Report potential compliance issues to the Compliance Department and prepare detailed KYC reports to ensure timely resolution.

Stay updated on changes in AML/KYC regulations to ensure all practices align with industry best practices and legal requirements.

Assistant Branch Manager

Municipal Credit Union Manhattan, NY June 2019 – July 2024

Managed daily branch operations, including staffing, scheduling, and performance evaluations to optimize efficiency and service quality.

Directed cross-selling programs and sales strategies, driving team goals while ensuring superior member service.

Oversaw compliance with BSA and SAR regulations, ensuring audit readiness and adherence to security protocols.

Guided team through branch audits and regulatory reviews, ensuring branch integrity and financial accuracy.

Led initiatives to foster relationships with local businesses, expanding the branch’s presence within the community.

Assisted with loan processing, from application through disbursement, ensuring accurate terms and financial charges.

Utilized DocuSign and eSign to securely send, track, and manage loan and account documents for members, ensuring efficient and compliant document signing processes.

Coached and mentored new hires, assisting with their transition into the role and providing ongoing training and support to ensure they met performance expectations.

Led staff development by identifying growth opportunities and supporting team members in advancing to new positions within the company, fostering career progression and retention.

Initiated and helped manage the Employee Loan Program, providing employees with loans that contributed to credit building and financial empowerment, which played a key role in enhancing employee retention and satisfaction.

Assistant Branch Manager

Santander Manhattan, NY July 2017 – June 2019

Surpassed sales and service goals by identifying customer financial needs and matching them with suitable products.

Conducted performance management of branch associates, ensuring customer transactions were processed accurately and in compliance with policies.

Managed BSA compliance, including cash level management and branch audits, ensuring adherence to all regulatory requirements.

Led customer issue resolution, ensuring timely and satisfactory outcomes, and fostering high levels of customer satisfaction.

Administered loan applications and managed operational control records, ensuring adherence to all company and regulatory standards.

Personal Banker

Chase Staten Island, NY November 2016 – July 2017

Supported sales team by promoting bank products and services, identifying customer needs, and providing tailored solutions.

Managed customer transactions, following all bank security, audit, and compliance protocols.

Cross-sold financial services and successfully opened new accounts, enhancing customer engagement and retention.

Assisted with internal audits, ensuring the accuracy and compliance of customer accounts.

Universal Banker

Santander Staten Island, NY July 2015 – October 2016

Processed customer deposits, withdrawals, and payments while adhering to all banking procedures and compliance guidelines.

Promoted bank services to customers, cross-selling and ensuring their financial needs were met.

Managed cash flow within teller drawers, ensuring accurate handling and reporting.

Received “Top Performance” award for exceptional service and sales in 2015 and 2016.

Sales Associate

Macy’s Staten Island, NY October 2011 – March 2017

Contributed to sales targets by engaging customers, understanding their needs, and promoting store credit card sign-ups.

Maintained organized sales floors and inventory, ensuring a pleasant and efficient shopping experience.

Participated in year-end inventory and cycle counts to ensure accurate stock management.

Leadership & Extracurricular Activities

Accounting Club: Member

Soccer Coach: Led youth teams, fostering teamwork and discipline

Technical Skills: Proficient in Microsoft Excel, Word, PowerPoint, Access, HTML, QuickBooks

Languages: English (Fluent), Spanish (Fluent)

Strong ability to adapt to evolving regulatory environments and technologies

Detail-oriented, with a proven track record in compliance and customer service

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