Store Manager Operational Excellence

SURINDER RAINA

587-***-**** *************@*******.***

High-energy leader with extensive customer-focused management and operational experience in the retail industry. Proven ability to recruit top talent, build high-performing teams and drive business growth through hands-on leadership thus resulting in operational excellence and sustained success.

WORK EXPERIENCE

Multi-Unit Store Manager Feb 2018 – Nov 2024

Seven-Eleven - Canada

Managed the high-volume stores in one of the busiest locations of the city and achieved consistent organic growth by implementing best operational practices.

Spearheaded operational excellence by optimizing inventory levels, monitoring P&L, and planning targeted promotions, resulting in a 5% increase in quarterly profits.

Revamped management personnel to build a team capable of delivering sustained organic growth thus ensure the quality and service standards.

Led digital transformation initiatives by training associates on updated processes, consistently maintaining a 95% green zone score, surpassing corporate benchmarks.

Assistant General Manager Sep 2012 – Dec 2017

Walmart - Canada

Managed inventory and merchandise processing for a 100,000 sq. ft. store, achieving a 3% reduction in stock shrinkage and improving inventory turnover rate.

Developed and implemented staff objectives and daily tasks based on KPIs, resulting in a 7% increase in team productivity and 5% improvement in sales efficiency.

Led conflict resolution efforts, effectively addressing staff and customer concerns, which improved customer satisfaction scores by 5%.

Developed and implemented a comprehensive facility safety program, reducing workplace accidents by 5% and ensuring full compliance with safety regulations.

Regional Manager Jul 2009 – Dec 2011

SFC Group - U.A.E

Managed multi-region operations in Dubai and Abu Dhabi, overseeing 120 million dirhams in annual revenue and a team of 250, resulting in a 5% improvement in productivity.

Drove P&L management and business expansion initiatives, increasing customer loyalty by 6% and improving net profit margins by 18% across both regions.

Led operational and marketing campaigns, including promotional events and cross-selling strategies, driving a 5% revenue increase in two years across all locations.

Optimized budgeting, purchasing, and real estate strategy, successfully closing 4% of underperforming units, improving overall financial performance by 7%.

Regional Manager Jan 2003 – Jun 2009

Reliance Java Green Pvt. Ltd. - India

Directed operations for over 20 café locations across 11 cities, achieving a 10% year-over-year increase in revenue and enhancing operational efficiency across all sites.

Established health and labor code compliance procedures, ensuring 100% regulatory adherence and reducing labor code violations by 5%.

Managed inventory and vendor relations, optimizing supply chain processes and reducing procurement costs by 5%, while exceeding sales and P&L targets by 7%.

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