Project Management, Program Management, Transformation Lead
Resume:
R. KRUSE LUDINGTON
Ridgewood, New Jersey *****
***********@*****.***
Linkedin.com/in/kruseludington/
Dynamic leader with a track record of enterprise-wide transformation across M&A, full-stack technology replacements, data center migrations, cost reduction and process reengineering (featured twice in The Wall Street Journal). Expert in aligning cross-functional teams and managing complex stakeholders. Proven results delivered across Healthcare, Insurance, Manufacturing, Financial Services, Media and Government. Serves as pro-bono CTO and CISO on the Board of Directors of a 30-employee $4M NYC 501(c)(3) nonprofit. Holds a Master Certificate in Project Management; PMP in progress. ABBVIE, Chicago, Illinois
Senior IT Cybersecurity Program Manager, Contract, October 2024 to May 2025
• Program Management of Cybersecurity "Crown Jewels" program for AbbVie. This encompasses a new highest level
"Crown Jewels" classification above secret, DLP (Data Loss Prevention), Application SARs (Security Assessment Reports), Threat Models, Document Labeling, as well as Metadata and Reporting with enhanced logging for centralized enterprise-wide application monitoring.
NEWS CORP, New York, New York
Global Technology Enterprise Program Manager, Contract, April 2023 to July 2024 Overview: Spearheaded several cost-reduction and process-streamlining initiatives across The Wall Street Journal, Dow Jones, Barron’s, MarketWatch, HarperCollins, New York Post and Investor’s Business Daily. Advised the business and IT on hardware and software evaluations, provided technical leadership to drive end-to-end planning, risk management and execution, clearly communicating course-corrections while using best practices to meet/beat schedule timelines within scope, budget and available resources:
• Drove standup of IT systems required to spin off News Corp Australia IT as a standalone legal entity with proper cybersecurity controls for all business applications, benefits, payroll, general ledger and procurement - with related organizational and workflow restructuring.
• Achieved multimillion-dollar license savings by implementing software asset management for 24,000 devices;
• Created intercompany SLAs for consolidated Desk-Side and Service Desk support across business units, resolving audit concerns regarding shared-services cost accounting.
• Migrated Dow Jones EMEA HR team from Zoom to AWS Connect to improve call metrics, ultimately tying it into ServiceNow HRSD, automating process improvement of ticket entry/routing for faster resolution.
• Managed technology for six major news organizations for events in the field, including risk-related controls, schedules and deliverables to support business goals for seamless news coverage. CONDUENT, Florham Park, New Jersey
Senior Manager, IT Program and Project Management, May 2017 to December 2022 Overview: Drove transformational, M&A-related infrastructure and business system initiatives at this 2017 Xerox divestiture (a $6 billion, 65,000-employee “startup”), identifying areas for optimization:
• Consolidated 26 time-entry and billing systems into one; merged 23 customer data management systems into the firm’s first global Customer Data Master (CDM); consolidated 5 SFDC (Salesforce) instances into one mandated for Sales & others to use – to then automate updates to the CDM with custom interfaces for automated credit checks.
• Guided the multiyear program portfolio to consolidate 52 datacenters (some with thousands of customer-dedicated servers), ensuring customer-by-customer migrations had minimal disruptions, into a hybrid model of three new datacenters and the cloud, utilizing a three-tier design with best-in-class cybersecurity and DR.
• Co-led four divestitures, managing TSA drafting, stakeholder coordination, enforced stage-specific nondisclosure policies and directed IT-related changes. Developed, maintained and reported integrated delivery. Led cross-functional teams to stand up independent technology and support operations for the new divested companies across time entry, billing, capital expenditure controls, data lake-driven analytics and reporting, including post-divestiture support.
• Implemented AI within systems to accelerate and automate first-level interviews, onboarding and training for rapid large-scale annual call center recruitment for health insurance open enrollment periods. TERADATA, INFOSYS, THOMSON REUTERS, SIWEL CONSULTING, MEDCO HEALTH SOLUTIONS, JOHNSON & JOHNSON, NEW YORK LIFE, NATURE’S BOUNTY, WASHINGTON DC DEPARTMENT OF HUMAN SERVICES IT Consultant, September 2008 to April 2017
• Created IT operations roadmap and directed multi-year replacement of all technology at Department of Human Services in Washington DC. Phase I (staff of 230-plus and budget of $46 million) built, tested and ran the Affordable Care Health Benefits Exchange for the district. Portrayed in The Wall Street Journal, dchealthlink.com was the only OBAMACARE state exchange up and running on Day One (10/1/2013 by midnight) with full functionality and DR. Phase II ($120 million budget) replaced mainframes, call center with IVR, SNAP (Supplemental Nutrition Assistance Program) and TANF (Temporary Assistance for Needy Families) operations.
• Managed $36 million spend as part of Medco global technology replacement initiative, drove business rule mining from numerous legacy systems, replaced all technology environments, managed enterprise-wide software QA testing and created the centralized firm-wide compliance rules engine.
• Program Manager for strategy and planning phases of a managed service transition for a New York Life.
• Served as Practice Manager for 400-employee datacenter management/consulting firm (Siwel Consulting), streamlined operations and built out automated dashboards providing a daily picture of firm’s P&L.
• Created the corporate QA and Testing Strategy for Managed Long-Term Services and Support (MLTSS) program
(changes to 35+ mission critical systems) for Blue Cross Blue Shield of NJ.
• Built out datacenters from concept to live operations; performed enterprise-wide infrastructure migrations to and from the cloud, data-lake buildouts and complex data management for analytics projects. UBS INVESTMENT BANK, New York, New York
IT Director, Equities & Derivatives, June 2007 to September 2008
• Led IT group for all regulatory reporting of managing 85 million transactions per day (1/3 of the world’s transactions at the time); mobilized 17 teams to update 28 trading systems, increasing OATS (now CAT) reporting capability by 125%; created Global Compliance Engine, called by all trading systems with a standardized API; managed Global Position Keeping Engine, maintaining 6 million active positions with built-in Disaster Recovery; designed and rolled out enriched transaction data lake with drag-and-drop trading venue/flow cost comparison used by operations, compliance, trading desks and clients; oversaw IT expense and capital budget. CREDIT SUISSE, New York, New York
Assistant Vice President, Development Manager, 1999 to May 2007 Full Stack Senior Developer and Programmer, December 1996 to 1999
• Led Latin American Trading Systems and Connectivity, reducing trading application outages by 96%; saved $4 million replacing two U.S. global equity trading systems; increased revenue $2 million by implementing auto-order routing and auto-execution engines; designed and supported C++ and C# real-time low latency multithreaded systems for block trading and algorithmic trading; created custom equity IPO trading system used for 221 IPOs; designed, developed, rolled out and supported system monitoring P&L and trader/account/desk exposure for stocks, options & derivatives
(S&P, Eurodollar & Treasury Note Futures, and related Future Options). Education and Certifications: BA in Economics: Syracuse University; Master Certificate in Project Management: Villanova University; FINRA Certifications Series 3, 7 and 63. Technical Expertise: Project/Program Management: MS Project, Planview, Smartsheet, Rally, Service Now, MS Office, Microsoft Teams, Visio, Excel, PowerPoint, all Google related office tools, others. Software Development: .NET, C#, C++, Python, Visual Studio, Access, Delphi, PB, MSFT SQL Server, Oracle, AWS, Sybase, VSS, ClearCase, Rational Portfolio Manager and others. Methodologies: Waterfall, Agile, SAFe (Scaled Agile Framework). Board Leadership and Pro Bono Advisory: LEO HOUSE, CIO, CISO; Member, Board of Directors, April 2024 to Present: Managing IT services for New York State 35-employee 501(c)(3) nonprofit with a $4 million budget and 40,000 annual guests that offers affordable housing.
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