Receptionist Customer Service Visitor Experience

Kaerla Fellows

********@*****.***

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www.linkedin.com/in/kaerla-fellows-2109a65

Professional receptionist/administrative assistant with over ten years experience in a variety of settings including medical, big tech, and higher education. My people and communication skills are excellent. I bring a high level of enthusiasm to all of my projects. Employment History

San Francisco Museum of Modern Art September 2023 – May 2025 Visitor Experience Assistant

Greet visitors in a warm and welcoming manner, offer guidance in the finding of exhibits, sell tickets and memberships, manage queues, address visitor concerns, support rental events as required, maintain a safe environment for all visitors, monitor exhibits for potential issues and report appropriately when necessary, accurately work within the Point of Sale with cash and credit cards, and generally contribute to a positive visitor experience. Mills College at Northeastern University, Oakland CA May 2019 — November 2023 Head Fitness Center Worker

Greet users in a friendly manner, check ID per Fitness Center policy, maintain cleanliness of the facility, inform users of Center policy and enforce when necessary, assist in on boarding new student employees every semester, report issues with the facility to the building manager, assist in other events and projects as necessary. Ultra Clean Technology, Menlo Park, CA May 1993 — November 1998 Receptionist/Buyer’s Assistant

Answer phones in a timely and professional manner; create and mail out media packets; track and refill postage meter as necessary; maintain office supplies; create and disburse monthly company newsletter; maintain conference room calendar; arrange catering for staff/other business meetings and company events; enter purchase orders for buyers; follow up with vendors regarding purchase and delivery; follow through with our Accounting department for prompt payment; assist with KanBan inventory system.

Sun Microsystems, Phoenix, AZ March 2001 — October 2002 Receptionist

Greet customers and answer phones in a timely and professional manner; maintain kitchen and office supplies; keep the lobby tidy and welcoming; member, Building Emergency Safety Team; manage conference room schedule; book caterers for meetings and events

Education

Bachelor of Arts, Creative Writing

August 2015 – May 2020

Mills College, Oakland, CA

Master of Fine Arts, Creative Writing/Poetry

August 2020 – May 2022

Mills College, Oakland, CA