Medical Assistant Service Representative

Brittany Sample

Grand Prairie, TX ***********@*****.*** 214-***-****

WORK EXPERIENCE

Texas Pain Physicians – Irving, TX - OR Tech / Assistant Clinical Manager / Medical Assistant - Jan 2022 – Apr 2025

● Assisted in 1,000+ fluoroscopy-guided procedures and Botox injections, improving clinical flow and reducing patient wait times.

● Supervised a team of medical assistants and front-office staff, streamlining scheduling and triage operations and boosting efficiency by 20%.

● Managed over 500 medication refills, referrals, and lab orders with 100% accuracy and HIPAA compliance.

Navient – Irving, TX - Customer Service Representative - May 2021 – Jan 2022

● Handled 60–80 daily customer inquiries related to student loan servicing with a 95% satisfaction rating.

● Resolved escalated complaints and implemented solutions, improving first-call resolution metrics.

● Maintained CRM documentation and supported process improvements based on recurring customer feedback.

Parkland Health & Hospital System – Dallas, TX - Medical Receptionist (COVID Response) Sep 2020 – Nov 2021

● Administered COVID-19 swabs and supported vaccination clinics, following CDC and HIPAA guidelines.

● Managed front-desk workflows, scheduled high-volume testing appointments, and processed patient data.

Healthcare Associates of Texas – Irving, TX - Medical Assistant - Feb 2018 – Sep 2019

● Performed triage, collected vitals, administered injections, and conducted lab work

(blood, urine, sudo tests).

● Verified patient insurance and supported physicians with documentation and follow-ups. Motel 6 – Alexandria, LA - Guest Service Representative- Aug 2016 – Aug 2017

● Managed check-ins/outs, handled overnight audits, and addressed guest issues in a fast-paced environment.

● Balanced daily cash transactions and ensured front-desk compliance with operational standards.

Family Dollar / Fiesta Mart – Irving, TX - Customer Service Associate - Nov 2017 – Nov 2018

● Operated POS systems, managed inventory restocking, and provided in-person customer support.

EDUCATION

● West Coast University – Dallas, TX - Bachelor of Science in Nursing

● Blue Cliff College – Alexandria, LA - Diploma in Medical Assisting

● The Adjuster School – Texas - Adjuster License Training (In Progress) CERTIFICATIONS

● Certified Medical Assistant (CMA)

● Registered Medical Assistant (RMA)

● State-Tested Nursing Assistant (STNA)

● BLS Certified

● AED Certified

SKILLS

Clinical & Administrative

Triage • Phlebotomy • Injections • EMR Documentation (eClinicalWorks, Epic) • Fluoroscopy Support • Scheduling • Medical Billing & Coding • Prior Authorizations • Referrals • Insurance Verification

Customer Support & Communication

CRM Navigation • Phone Etiquette • Conflict Resolution • Front Desk Operations • Patient Advocacy

Technical Proficiency

Microsoft Word • QuickBooks • HIPAA Compliance • Transcription • Medical Records • Management

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