Human Resources Executive Assistant
Resume:
Brandi Hall
ADMINISTRATIVE OFFICE ASSISTANT
Fort Washington, MD 20744
*********@*****.***
Professional Summary
A challenging position as an Executive Assistant / Administrative Assistant / HR Administrator or a comparable position, at a growth-oriented company which will allow me to both utilize my years of progressive, customer service, managerial and hospitality experience and acquire new abilities. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Executive Assistant
The Watergate Hotel-Washington, DC
November 2022 to February 2025
Provide clerical and administrative support for the Managing Director/General Manager, including computer input, filing, tracing, answering telephones (for entire office as required), printing reports, payroll, document and maintain appointment calendar for Managing Director/ General Manager, maintaining manager files and departmental records; will provide administrative support to other key Executives as needed and cultivate strong professional relationships within the hotel while maintaining discretion and high confidentiality of the Executive Committee. Leasing and Marketing Specialist
Faria Management-Washington, DC
April 2022 to November 2022
• Showed and leased apartment units to future residents with a high degree of customer service, while meeting monthly lease quotas.
• Prepared and coordinated model and target apartments.
• Developed and maintained an ongoing resident retention program under the direction of the property manager.
• Maintained and followed up with resident regarding Lease Renewals.
• Assist Residential Services with Tenant requests and Unit Work Orders..
• Assisted Marketing Manager with additional duties as needed.
• Experience and knowledge with Yardi and CRM system. Human Resources Coordinator
Independent You, Inc.-Fairfax, VA
September 2021 to April 2022
• Support entire staff, including Organization Directors, Nursing Director, Billing Director, Scheduler and Nursing Assistants and assist with assigned projects.
• Maintain complete knowledge of and comply with all Federal and State employment laws, departmental policies, service procedures and Human Resources standards.
• Ensure that Human Resources standards are maintained at a superior level on a daily basis.
• Anticipate associates’ needs, respond promptly and acknowledge all associates throughout the workday.
• Maintain a professional and positive attitude at all times.
• Inform the Human Resources Manager of any associate complaints, concerns and potential conflicts that arise.
• Monitor and maintain cleanliness, sanitation (including Covid-19 Standards and State Requirements) and organization of all Human Resources assigned work spaces.
• Maintain complete knowledge of the Associate Handbook to include all current policies and standard operating procedures.
• Maintain employee files and keep HR shared folders and filing procedures up to date.
• Accurately maintain, update and enter all associate information into the ADP/ HRIS systems.
• Assist all new hires with on-boarding paperwork, ADP enrollment and scheduling of orientation with Director of Nursing.
• Accurately post all new job listings on the appropriate recruiting applicant systems.
• Assist with off boarding associates and entering appropriate data into benefits and ADP/ HRIS systems.
• Maintain all HRvaoffice supplies and inventory on a weekly basis and order accordingly.
• Assist associates with updating personal information to include tax information, completing benefit enrollment/termination forms and beneficiary information.
• Prepare monthly calendar of events, employee birthday/anniversary list and distribute.
• Greet all job applicants and provide instructions on completing applications.
• Screen potential job applicants and conduct reference checks as assigned.
• Prepare 90-Day Introductory Review, Quarterly check-ins and annual performance review notifications.
• Audit associate’s files, I-9, MVR, Drug/ Background check to ensure compliance.
• All other assigned duties as required. This position reports directly to the Organization Director. Human Resources Coordinator
The Watergate Hotel-Washington, DC
September 2019 to March 2020
• Support, maintain, adhere to and train all safety, health and sanitary guidelines and recommendations issued by The Watergate Hotel, the Centers for Disease Control and Prevention; OSHA, Federal and local DC Government to mitigate exposure and spread of COVID-19.
• Maintain complete knowledge of and comply with all Federal and State employment laws, departmental policies, service procedures and Human Resources standards.
• Ensure that Human Resources standards are maintained at a superior level on a daily basis.
• Anticipate associates’ needs, respond promptly and acknowledge all associates throughout your workday.
• Maintain a professional and positive attitude at all times.
• Assist the Human Resources Director, Human Resources Manager and Training Director with assigned projects.
• Inform the Human Resources Manager of any associate complaints, concerns and potential conflicts that arise.
• Monitor and maintain cleanliness, sanitation and organization of all Human Resources assigned work spaces.
• Maintain complete knowledge of the Associate Handbook to include all current policies and standard operating procedures. Ability to articulate hotel policies, benefits and company standards.
• Greet all associates entering hotel and Human Resources office and assist with any inquiries.
• Maintain employee files and keep HR shared folders and filing procedures up to date.
• Accurately maintain, update and enter all associate information into the ADP/ HRIS systems.
• Assist all new hires with on-boarding paperwork, ADP enrollment and orientation to hotel.
• Accurately post all new job listings on the appropriate recruiting applicant systems.
• Assist with off boarding associates and entering appropriate data into benefits and ADP/ HRIS systems.
• Maintain all office supplies and inventory on a weekly basis and order accordingly.
• Assist associates with updating personal information to include tax information, completing benefit enrollment/termination forms and beneficiary information.
• Prepare monthly calendar of events, employee birthday/anniversary list and distribute.
• Greet all job applicants and provide instructions on completing applications.
• Screen potential job applicants and conduct reference checks as assigned.
• Prepare 90-Day Introductory Review, Quarterly check-ins and annual performance review notifications.
• Co-Chairman of the hotels Safety Committee
• Audit associate’s files, I-9, MVR, Drug/ Background check to ensure compliance.
• All other assigned duties as required. This position reports directly to the Director of Human Resources. Front Desk Supervisor
KANA HOTEL GROUP-Largo, MD
May 2018 to September 2019
Supervise staff of 5+, A/R, scheduling, process advance purchase payments, check guest in and out, problem solving, customer service, assist in housekeeping, Night audit, sales and reconciliations. NIGHT AUDITOR
BEST WESTERN CAPITAL BELTWAY-Lanham, MD
September 2017 to May 2018
Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
Audit and balance reports from the day shifts
Schedule guest wake-up calls and reservations for the following day
Verify that all EOD work has been performed by other departments
Respond to guest inquiries, concerns and complaints as needed
Answer phones and place reservations
Run EOD computer functions so they are complete by the end of the shift
Prepare guest bills for next-day checkouts and process reservation cards
Balance cash drawers and record receipts
Facilitate the deposit of guests' valuables in hotel safe GUEST SERVICES AGENT
COMFORT INN & CONFERENCE CENTER-Bowie, MD
March 2017 to October 2017
Responsible for checking guest in and out in a timely manner
Handle customer requests and complaints in a professional manner to ensure guest satisfaction
Answering and directing incoming calls
Taking reservations and handling guest inquires and concierge needs
Cash handling
RESTAURANT SUPERVISOR/ CASHIER
JI SEUNG INC
February 2016 to January 2017
Assisting customers with inquiries and complaints
Oversee Operations and ensure that all standards and cash handling procedures are met
Ensure staff coverage and assist Restaurant Owner in interviewing, selecting, training, supervising, counseling and discipline staff
Observe performance and encourage improvement where necessary
Ordering and managing inventory
Human Resources Coordinator (Corporate Office)
INTERSTATE HOTELS & RESORTS-Arlington, VA
August 2011 to August 2015
Provide support for a wide variety of both complete and routine administrative services and activities
Ensured direct administrative support to the EVP of Human Resources to include calendar management, travel bookings (foreign and domestic), expense reports and reconciliations
Provide assistance to the Associate Relations Department which included all Corporate New Hire responsibilities, processing and updating new hire paperwork, I-9's, organizing and maintaining associate files
Process invoices for EVP and Associate Relations Department
Ordering and managing inventory
Processing Corporate Timesheets to Payroll
Executive Assistant to General Manager (Westin DC City Center) INTERSTATE HOTELS & RESORTS-Arlington, VA
March 2008 to August 2011
Perform general administrative duties for the Executive Committee and Hotel Managers
Responsible for managing multi-line phone
Field calls, handle guest complaints, issue charity donations and gift certificates, log checks and sort/ deliver incoming and outgoing mail
Coordinate guestroom reservations for guests and in-house meeting room reservations when required
Assist Hotel Manager with responding to guest complaints and issues
Assist all Department Heads when necessary, as well as other properties
Other administrative duties as assigned
Executive Assistant to General Manager (Hilton Crystal City ) INTERSTATE HOTELS & RESORTS-Crystal City, VA
October 2009 to July 2010
Perform general administrative duties for the Executive Committee and Hotel Managers
Responsible for managing multi-line phone
Field calls, handle guest complaints, issue charity donations and gift certificates, log checks and sort/ deliver incoming and outgoing mail
Coordinate guestroom reservations for guests and in-house meeting room reservations when required
Assist Hotel Manager with responding to guest complaints and issues
Assist all Department Heads when necessary, as well as other properties
Other administrative duties as assigned
Sales & Marketing Administrator (Westin DC City Center) INTERSTATE HOTELS & RESORTS-Washington, DC
April 2006 to March 2008
Perform general administrative duties for the Director of Sales & Marketing and the Sales Managers
Responsible for initiating the preparation of RFP's and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability
Assist Sales Managers upon request to conduct site inspections with potential customers, visiting guest rooms, meeting space and other hotel facilities.
Copying and distributing of internal/external letters, forms, bookings, contracts, resumes, room lists, schedules, and mail. Email correspondence directed by managers as needed. Filing, faxing, scanning and distribution of incoming/outgoing mail
Answer telephone and assist with internal and external guests with requests
Keep work area clean and organized
Attends weekly Sales Department meeting and other scheduled meeting to support business operations
Maintain a good working relationship with other departments, employees and guests
Perform other duties and responsibilities as assigned or required by management Education
Associate's degree in Cosmetology
DUDLEY'S COSMETOLOGY COLLEGE - Washington, DC
September 2002 to May 2003
DIPLOMA
ELEANOR ROOSEVELT HIGH SCHOOL - Greenbelt, MD
1996
Skills
• Interviewing
• Human resources
• Microsoft Excel
• Microsoft Powerpoint
• English
• Office manager experience
• Calendar Management
• Microsoft Access
• OnQ (2 years)
• Management
• Payroll
• Workforce management
• Cash handling
• Accounts payable
• Expense management
• Microsoft Office
• Clerical experience
• Calendar management
• Phone etiquette
• Receptionist
• Typing
• Cash register
• Supervising experience
• Windows
• Hospitality
• Recruiting
• MANAGERIAL (Less than 1 year)
• 60 WPM (Less than 1 year)
• Visio
• Databases
• Personal assistant experience
• Employee Orientation
• Marketing
• Microsoft Outlook
• Front desk
• Organizational skills
• Guest Service
• Microsoft Word
• Workday
• Scheduling
• Excel
• Communication skills
• Adobe Acrobat
• Event Planning
• Sales
• Salesforce
• Project management
• Office management
• Night Audit
• Google Suite
• Billing
• ADP (Less than 1 year)
• Proofreading
• Administrative experience
• Fidelio
• Executive administrative support
• Property management
• Outlook
• Cash Handling
• Presentation skills
• Customer service
• Guest services
• Accounting
• Leadership
• Human Resources
• Front Desk
• Time management
• Opera
• Office Management
• DELPHI (Less than 1 year)
• CUSTOMER SERVICE (Less than 1 year)
• Micros POS
• Yardi
Certifications and Licenses
ServSafe
Driver's License
Additional Information
SKILLS & ABILITIES
Typing: 60 WPM
Strong analytical and organizational skills
Effective verbal and written communication
Proven leadership and managerial skills
Positive and upbeat attitude; team player
Strong Customer Service skills
Proficient with MS Office, Profit Manager, CaterEase, Fidelio, Delphi, Galaxy, Lightspeed, Visual Matrix, Workday, ADP, Concur software
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