Sr. Salesforce Engineer with expertise in LWC, APEX, Flows, REST API

Meenakshi Venkatasubramanian *****************@*****.***

Sr. Salesforce Engineer Mobile: +1-848-***-****

Professional Summary & Key Skills

● 17 years of experience in software development and quality assurance, specializing in Salesforce solutions for financial services.

● Expertise in Salesforce platforms including Sales Cloud, Service Cloud, and LWC

(Lightning Web Components).

● Strong experience in Salesforce development: APEX, triggers, flows, Aura components, LWC and Visualforce pages.

● Extensive experience in designing and implementing data integrations between Salesforce and external systems using Kafka, RESTful APIs, and Postman.

● Proficient in CI/CD practices using GitHub, Jenkins, and Salesforce DX to streamline development, testing, and deployment pipelines.

● Expertise in Telephony integration using Service cloud voice, Genesys cloud CX and Salesforce

● Configured Einstein Next Best Actions(NBA) for ensuring the users remain compliant during voice calls

● Skilled in automated testing with tools like Selenium and Unified Functional Testing

(UFT) to ensure robust, high-quality solutions.

● Strong background in Agile methodologies, Scrum, and Rally for project management and collaboration.

● Proven ability to lead cross-functional teams, mentor junior developers, and engage with business stakeholders to deliver effective and efficient Salesforce solutions. Professional Experience

Sr. Salesforce Engineer American Express New York, NY July 2015 - Current

● Designed and delivered Salesforce solutions using Sales Cloud, Service Cloud, and LWC (Lightning Web Components) to enhance business processes and improve operational efficiency for financial services clients.

● Led Salesforce integrations utilizing REST APIs to ensure seamless synchronization of Salesforce data with external systems, improving real-time updates and thus reducing data latency.

● Developed and customized Salesforce applications with LWC, APEX, triggers and flows delivering scalable solutions tailored to user’s needs

● Integrated Salesforce Next Best Action (NBA) with Service Cloud Voice for having the agents compliant during voice calls.

● Worked on telephony integration between Service Cloud Voice, Genesys Cloud CX and salesforce for inbound and outbound calls for agents

● Used Kafka for Integrating salesforce with other Amex systems for real time high volume customer transactions

● Collaborated with cross-functional teams, including product owners, solution architects, and QA teams, to define user stories, and business objectives

● Mentored junior developers on best practices for Salesforce development and LWC components, fostering a culture of learning and knowledge-sharing.

● Experienced with CI/CD pipelines using GitHub, Jenkins, and Salesforce DX to streamline the deployment process and reduce manual intervention.

● Enhanced business workflows by customizing Salesforce objects, validation rules, approval processes, and custom reports to meet requirements.

● Spearheaded the use of Salesforce Lightning Design System (SLDS) to build a unified and consistent user interface across all Salesforce applications. Sr. QA Engineer Pearson Hoboken, NJ Nov 2013 - June 2015

● Actively participated in Sprint Planning and analyzed the scope of testing and estimated the testing effort for the user stories

● Uploading the Requirements into ALM for the current sprint

● Designed Master Test Plan/ Test Strategy

● Involved in creation and testing of SFDC Accounts, Contacts, Opportunities, Orders, Cases, Knowledge, Communities, Reports and Dashboards

● Tested Native Salesforce Apps (Mobile apps) for Ipad

● Validated the test scenarios with the Salesforce DB using SOQL queries in Workbench

● Offline functionality verification in the Mobile App

● Validated if the Cases originated through IVR are getting created in Salesforce

● Tested the Integration points with Salesforce

● Created Automation test scripts from scratch using QTP

● Used Hybrid framework for Test Case Automation

● Created Automation test scripts for Regression Test suite

● Used data driven programming for providing the Account, Opportunity details from Excel sheet

● Created re-usable functions for creating Account, Opportunity object and used them in various scenarios

● Exception handling for error prone scenarios

Sr. QA Automation Engineer / Lead Tata Consultancy Services India Oct 2006 - Jun 2012

● Actively involved in Requirement gathering meetings with Clients

● Providing Test Estimates based on the requirement documents and mobility solution document

● As a Test Lead, created Master Test Plan/ Test Strategy

● Involved in testing of Siebel CRM objects Accounts, Contact and Leads as part of Customer Retention Management System

● Validation of Lead assignment to the Sales Reps based on the various business rules

● Data migration of Leads, Opportunities, Accounts and Contact data from various Policy Administration systems into Salesforce.com

● Review the test scenarios created by Offshore testers

● Involved in designing Automation Framework

● Automated the creation and management of Pension policies in Web using Selenium web driver

● Used Java as programming language with Selenium

● Tested creation of Quotes through third party portals using SOAP UI

● Automated Account creation, Lead creation, Lead assignment, User creation using QTP

● Creation of Re-Usable Components for Automation test Cases.

● Used descriptive programming for Automation test cases to run the QTP scripts.

● Provided support to ROI and developed metrics for testing automation

● Monitoring and Co-coordinating with the Onshore and Offshore teams for Test execution

● Providing Daily status and Weekly status reports

● Mentor new Resources

Education

Bachelor of Engineering (Electronics & Communication)2002 - 2006 Anna University, Chennai, India

Certifications

● Salesforce Administrator

● Functional Testing 11.x Software (QTP)

● ISTQB Foundation Level Certification

● INS 21 - General Property & Liability Principles

● OCA (Oracle Corporate Associate) – SQL & PL/SQL

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